Troubleshooting

Error message

Cause

Action

 

 

Duplex Disabled

The back cover of the machine is

Close the back cover of the machine.

 

 

 

not closed completely.

 

 

 

 

 

 

 

 

 

The duplex tray is not installed or

Re-install the duplex tray.

 

 

 

not installed correctly.

 

 

 

Fuser Error

The temperature of the fuser unit

Turn the power switch off, wait a few seconds, and

 

 

 

does not rise to a specified

then turn it on again. Leave the machine for 15

 

 

 

temperature within the specified

minutes with the power on.

 

 

 

time.

 

 

 

 

 

 

 

 

 

The fuser unit is too hot.

 

 

 

 

 

 

 

 

Jam Duplex

The paper is jammed in the duplex

See Paper is jammed in the Duplex tray

 

 

 

tray or the fuser unit.

uu page 136.

 

 

Jam Inside

The paper is jammed inside the

See Paper is jammed inside the machine

 

 

 

machine.

uu page 143.

 

6

 

 

 

 

 

The toner cartridge is placed in the

Put the toner cartridge into the drum unit, and then

 

 

machine without the drum unit.

re-install the drum unit and toner cartridge assembly

 

 

 

 

in the machine.

 

 

 

 

 

 

 

Jam MP Tray

The paper is jammed in the MP tray

See Paper is jammed in the MP tray uu page 134.

 

 

 

of the machine.

 

 

 

Jam Rear

The paper is jammed in the back of

See Paper is jammed at the back of the machine

 

 

 

the machine.

uu page 139.

 

 

 

 

 

 

 

Jam Tray 1

The paper is jammed in the paper

See Paper is jammed in Paper Tray 1 or Tray 2

 

 

Jam Tray 2

tray of the machine.

uu page 134.

 

 

 

 

 

 

 

 

 

 

 

Limit Exceeded

The printing limit set by Secure

Contact your administrator to check your Secure

 

 

 

Function Lock 2.0 was reached.

Function Lock Settings.

 

 

 

 

 

 

 

Log Access Error

The machine could not access the

Contact your administrator to check the Store Print

 

 

 

print log file in the server.

Log to Network settings.

 

 

 

 

(For detailed information uu Network User's Guide:

 

 

 

 

Store Print Log to Network)

 

 

 

 

 

 

 

Manual Feed

Manual was selected as the paper

Place the same size of paper in the MP tray as is

 

 

 

source when there was no paper in

shown on the LCD. If the machine is in Pause mode,

 

 

 

the MP tray.

press Go. (See Loading paper in the multi-purpose

 

 

 

 

tray (MP tray) uu page 12.)

 

 

No Paper

The machine is out of paper or

Put paper in the indicated paper tray.

 

 

Load <size> paper

paper is not correctly loaded in the

Make sure the paper guides are set to the correct

 

 

specified paper tray.

 

 

in <tray>.

size.

 

 

 

 

 

 

 

 

 

 

No Toner

The toner cartridge or the drum unit

Remove the drum unit and toner cartridge assembly,

 

 

 

and toner cartridge assembly is not

remove the toner cartridge from the drum unit, and

 

 

 

installed properly.

re-install the toner cartridge back into the drum unit

 

 

 

 

again. Re-install the drum unit and toner cartridge

 

 

 

 

assembly back in the machine. If the problem

 

 

 

 

continues, replace the toner cartridge. (See

 

 

 

 

Replacing the toner cartridge uu page 104)

 

 

 

 

 

 

 

No Tray

The standard paper tray is not

Re-install the standard paper tray.

 

 

 

installed or not installed correctly.

 

 

 

 

 

 

 

 

 

 

131