Brother manual 158

Troubleshooting

Examples of poor print quality Recommendation

Make sure that you use paper that meets our specifications. Rough-surfaced

paper or thick paper may cause this problem.

	uu Acceptable paper and other print media uu page 2
	 Make sure that you choose the appropriate media type in the printer driver or
	in the machine’s Media Type menu setting.
	uu Acceptable paper and other print media uu page 2
Ghost	 Choose Reduce Ghosting mode in the printer driver.
	uu Other Print Options uu page 36 (For Windows®)
	uu Print Settings uu page 61 (For Macintosh)
	 Put in a new drum unit.
	uu Replacing the drum unit uu page 111	6
	 Put in a new toner cartridge.
	uu Replacing the toner cartridge uu page 104
	 The fuser unit may be contaminated. Call Brother Customer Service at:
	In USA: 1-877-BROTHER (1-877-276-8437)
	In Canada: 1-877-BROTHER

 Make sure that you use paper that meets our specifications. Rough-surfaced paper may cause the problem.

ABCDEFGH	uu Acceptable paper and other print media uu page 2
abcdefghijk
A B C D	 Clean the corona wire of the drum unit.
a b c d e	uu Cleaning the corona wire uu page 118
0 1 2 3 4	 The drum unit may be damaged. Put in a new drum unit.
Toner specks	uu Replacing the drum unit uu page 111

The fuser unit may be contaminated. Call Brother Customer Service at:

In USA: 1-877-BROTHER (1-877-276-8437)

In Canada: 1-877-BROTHER

Make sure that you use paper that meets our specifications. uu Acceptable paper and other print media uu page 2

	 Choose Thick Paper mode in the printer driver, choose Thick Paper in the
	machine’s Paper Type menu setting or use thinner paper than you are
	currently using.
	 Check the machine’s environment. Conditions such as high humidity can
Hollow print	cause hollow print.
	uu Product Safety Guide: Choosing a location
	 The drum unit may be damaged. Put in a new drum unit.
	uu Replacing the drum unit uu page 111

152