Brother MFC-410CN, MFC-210C Troubleshooting and routine maintenance

TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 1

11

Troubleshooting

Error messages

As with any sophisticated office product, errors may occur. If this

happens, your MFC identifies the problem and displays an error

message. The most common error messages are shown below.

You can correct most problem s by yourself. If you need additi onal

help, the Brother Solutions Center offers latest FAQs and

troubleshooting tips.

Visit us at http://solutions.brother.com.

Troubleshooting and routine maintenance

ERROR MESSAGES

ERROR

MESSAGE

CAUSE ACTION

BT Call Sign

On

The machine is set BT Ca ll Sign to

ON. You cannot change the

Receive Mode from Manual to

another mode.

Set BT Call Sign to OFF. (See BT Call Sign (For

U.K. Only) on page A-1.)

Comm.Error Poor phone line quality caused a

communication error. Try the call again. If the problem continues, call

the telephone company and ask them to check

your phone line.

Connection

Fail

You tried to poll a fax machine that

is not in Polled Waiting mode. Check the other fax machine’s polling setup.

Cover is Open The scanner cover is not closed

completely. Lift the scanner cover and the n close it again.

Data

Remaining

Print data remains in the MFC’s

memory. Re-start printing from your computer.

Print data remains in the MFC’s

memory. The USB cable was

unplugged while the computer

was sending the data to the MFC.

Press Stop/Exit. The MFC will cancel the job

and eject the page that is being printed.

Disconnected The other person or other p erson’s

fax machine stopped the call.

Try to send or receive again.

High

Temperature

The print head is too warm. Allow the MFC to cool down.

Contents

Main If you need to call Customer Service APPROVAL INFORMATION Compilation and Publication Notice Page Safety precautions To use the MFC safely Please refer to these instructions for later reference and before attempting any maintenance. WARNING Page Choosing a location Quick Reference Guide Page Table of Contents Page Page Page 10 11 A B G S 12 13 Introduction Control panel overview 1 2 3 Ink Management 4 Dial Pad 9 < Stop/Exit A Navigation keys: B C Turning the MFC to Power Save condition INTRODUCTION 1 - 5 Power Save Setting (For MFC-210C) Fax Receive:Off. (See Turning the M FC to Power Save cond ition on page 1-4.) Press Menu/Set, 1, 6. Load documents Using the scanner glass About paper Recommended Paper Handling and using special pape r INTRODUCTION 1 - 9 Paper Type Paper Size Usage Paper type and size for each operation 1 - 10 INTRODUCTION Paper weight, thickness and capacity * Up to 50 sheets for Legal size paper (80 g/m2). * Up to 100 sheets of 80 g/m2. paper tray. Paper capacity of the output paper tray Paper Type Weight Thickness No. of sheets Printable area Page Page To load envelopes Page About fax machines Custom features Do you have BTs Call Minder on the phone line? Why should there be problems? How can you avoid possible problems? Fax tones and handshake Colour Start Page Getting started Initial Setup Setting the Date and Time Setting Tone or Pulse dialling mode (Except for the Nordic Co untries) Setting the Station ID Setting the Phone Line Type General Setup Setting the Mode Timer Setting the Paper Type Setting the Paper Size Setting the Ring Volume Setting the Beeper Volume Setting the Speaker Volume Turning on Automatic Daylight Savings Time Setting the LCD Contrast Setup Send Speed-Dialling Search Fax Redial How to Fax (B&W and Colour) Automatic transmission Page Basic sending operations Sending faxes using multiple settings Contrast Fax Resolution Dual Access (Not available for colour faxes) Real Time Transmission Checking job status Cancelling a fax in progress Cancelling a scheduled job Advanced sending operations Overseas Mode Delayed Fax (Not available for colour faxes) (MFC-410CN only) Delayed Batch Transmission (Not available for colour fa xes) (MFC-410CN only) Setup for Polled Transmit (Standard) (Not available for colour fa xes) (MFC-410CN only) Setup for Polled Transmit with Secu re Code (Not available for colour faxes) (MF C-410CN only) TX Lock Page Faxing letter size documents from the scanner glass SETUP RECEIVE 4 - 1 Basic receiving operations Choosing the Receive Mode Setup Receive Setting the Ring Delay Setting the F/T Ring Time (Fax/Tel mode only) Fax Detect Printing a reduced incoming fax (Auto Reduction) Printing a fax from the memory (MF C-410CN only) Reception into memory (Not available for colour f ax reception) Polling (MFC-410CN only) Page Page Storing numbers for easy dialling Storing Speed-Dial numbers Quick-Dial numbers and dialling options Changing Speed-Dial nu mbers Stop/Exit Setting up Groups for Broadcasting Page Dialling options Access codes and credit c ard numbers Redial/Pause Search/Speed D ial, #02, and Mono Start or Colour Start, you Search/Speed D ial, #03 and then press 7001 using the dialling Page Setting up Fax Forwarding Remote Fax Options (MFC-410CN only) (Not available for colour faxes) Setting Fax Storage Setting PC Fax Receive Turning off Remote Fax Options Setting your Remote Access Code Remote Retrieval Remote commands Page Fax settings and activity Customizing the Transmission Verification Report Printing reports Setting the Journal Period Printing reports Using the MFC as a copier Enter Copy mode Making copies Page Using the Copy Options key (Temporary settings) Changing the temporary copy setti ngs Use the Copy Options key to quickly set the following copy settings temporarily for the next copy. Increasing copy speed or quality Enlarging or reducing the image copied Page Page Making N in 1 copies or a poster (Page Layout) (MFC-410CN only) Page Page Changing the default copy settings Increasing copy speed or quality Adjusting brightness Adjusting contrast Adjusting colour saturation Legal limitations Introduction Walk-Up PhotoCapture Center PhotoCapture Center requirements Getting started PhotoCapture Menu/Set Printing the Index (Thumbnails) Printing image s Page DPOF printing Changing the default se ttings Page Page Page Understanding the Error Messages Page Important information For your safety IT power system (For Norway only) LAN connection (MFC-410CN only) International ENERGY STAR Compliance Statement Page Page Trademarks TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 1 Troubleshooting Error messages Troubleshooting and routine maintenance 11 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 3 11 - 4 TROUBLESHOOTING AND ROUTINE MAINTENANCE Page Page Page 11 - 8 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you are having difficulty with your MFC TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 9 11 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 11 11 - 12 TROUBLESHOOTING AND ROUTINE MAINTENANCE How to change LCD language Compatibility How to improve print quality Cleaning the print head Checking the print quality Page Checking the printing alignment Checking the ink volume Packing and shipping the MFC Page Page Routine maintenance Cleaning the scanner Cleaning the MFC printer platen Replacing the ink cartridges Page Page Page A Telephone services BT Call Sign (For U.K. Only) To enable the MFC to work with BT Call Sign (Only with your external phone) Appendix A Advanced receiving operations Operation from extension telephones For Fax/Tel mode only Fax/Tel mode in the power save c ondition Using a cordless external handset Changing the remote codes Page Connecting an external teleph one answering device (TAD) Sequence Page Page Using extension telephones (For U.K. only) A - 9 APPENDIX A Multi-line connections (PBX) If you are installing the MFC to work with a PBX Custom features on your phone line B On-screen programming Menu table Memory storage Appendix B Navigation keys .... B - 3 APPENDIX B to exit Select & Set Select & Set to accept APPENDIX B B - 4 B - 5 APPENDIX B APPENDIX B B - 6 B - 7 APPENDIX B APPENDIX B B - 8 *1 See the complete Software Users Guide on the CD-ROM. B - 9 APPENDIX B APPENDIX B B - 10 B - 11 APPENDIX B Entering Text Inserting spaces Making corrections Stop/Exit Repeating letters Page G Glossary Page Mono Start or Colour Start to begin transmission. Mono Start or Colour Start to start the d ialling process. Page S Product description General Specifications Print media Copy PhotoCapture Center Fax Scanner Printer Interfaces SPECIFICATIONS S - 8 Computer requirements Consumable items Network (LAN) (MFC-410CN only) Optional External Wireless Print/Scan Server (NC-2200w) Index A B C D F G H I L M P Q R S T V REMOTE RETRIEVAL ACCESS CARD (MFC-410CN ONLY) R - 1 Remote Retrieval Access c ard (MFC-410CN only) CCESS ETRIEVAL EMOTE O R - 2 C HANGE F AX FORWARDING S Remote Commands Press .