Brother MFC-410CN, MFC-210C If you are having difficulty with your MFC

11 - 8 TROUBLESHOOTING AND ROUTINE MAINTENANCE

If you are having difficulty with your MFC

If you think there i s a problem with your MFC, check the chart below

and follow the troubleshooting tips.

The Brother Solutions Center offers the latest FAQs and

troubleshooting tips.

Visit us at http://solutions.brother.com.

DIFFICULTY SUGGESTIONS

Printing

No printout Check the interface cable connection on both the MFC and your

computer.

Check the MFC is plugged in and not in the Power Save condition.

One or more ink cartridges are empty. (See Replacing the ink cart ridges

on page 11-24.)

Check to see if the LCD is showing an error message. (See Error

messages on page 11-1.)

Poor quality print. Check the print quality. (See Checking the print quality on page 11-15.)

Make sure the Printer Driver or Paper Type setting in the menu matches

the type of paper you are using. (See Media Type on page 1-8 in

Software User’s Guide on the CD-ROM and Setting the Paper Type on

page 2-4.)

Make sure your ink cartridges are fresh. Cartridges remain fresh for up

to two years if kept in their original packaging, after that the ink may

become clogged. Cartridge expiration dates are printed on the package.

Try using the recommended types of paper. (See About paper on page

1-7.)

The recommended environment for your MFC is between 20°C to 33°C.

White horizontal lines appear

in text or graphics. Clean the print head. (See Cleaning the print head on page 11-14.)

Try using the recommended types of paper. (See About paper on page

1-7.)

If horizontal bands appear when using plain paper, use the 'En hanced

Normal Printing' mode to help avoid banding on some types of p lain

paper. In the printer driver 'Basic' tab, click 'Settings', and chec k

'Enhanced Normal Printing'.

If you continue to have horizontal bands, change the Media Type

selection to 'Slow Drying Paper' in the printer driver 'Basic' tab to he lp

enhance the print quality.

The MFC prints blank pages. Clean the print head. (See Cleaning the print head on page 11-14.)

Characters and lines are

stacked.

Check the printing alignment. (See Checking the printing alignment on

page 11-17.)

Printed text or images are

skewed. Make sure the paper is loaded properly in the paper tray and the paper

side guide is adjusted correctly. (See How to load paper, en velopes and

post cards on page 1-12.)

Contents

Main If you need to call Customer Service APPROVAL INFORMATION Compilation and Publication Notice Page Safety precautions To use the MFC safely Please refer to these instructions for later reference and before attempting any maintenance. WARNING Page Choosing a location Quick Reference Guide Page Table of Contents Page Page Page 10 11 A B G S 12 13 Introduction Control panel overview 1 2 3 Ink Management 4 Dial Pad 9 < Stop/Exit A Navigation keys: B C Turning the MFC to Power Save condition INTRODUCTION 1 - 5 Power Save Setting (For MFC-210C) Fax Receive:Off. (See Turning the M FC to Power Save cond ition on page 1-4.) Press Menu/Set, 1, 6. Load documents Using the scanner glass About paper Recommended Paper Handling and using special pape r INTRODUCTION 1 - 9 Paper Type Paper Size Usage Paper type and size for each operation 1 - 10 INTRODUCTION Paper weight, thickness and capacity * Up to 50 sheets for Legal size paper (80 g/m2). * Up to 100 sheets of 80 g/m2. paper tray. Paper capacity of the output paper tray Paper Type Weight Thickness No. of sheets Printable area Page Page To load envelopes Page About fax machines Custom features Do you have BTs Call Minder on the phone line? Why should there be problems? How can you avoid possible problems? Fax tones and handshake Colour Start Page Getting started Initial Setup Setting the Date and Time Setting Tone or Pulse dialling mode (Except for the Nordic Co untries) Setting the Station ID Setting the Phone Line Type General Setup Setting the Mode Timer Setting the Paper Type Setting the Paper Size Setting the Ring Volume Setting the Beeper Volume Setting the Speaker Volume Turning on Automatic Daylight Savings Time Setting the LCD Contrast Setup Send Speed-Dialling Search Fax Redial How to Fax (B&W and Colour) Automatic transmission Page Basic sending operations Sending faxes using multiple settings Contrast Fax Resolution Dual Access (Not available for colour faxes) Real Time Transmission Checking job status Cancelling a fax in progress Cancelling a scheduled job Advanced sending operations Overseas Mode Delayed Fax (Not available for colour faxes) (MFC-410CN only) Delayed Batch Transmission (Not available for colour fa xes) (MFC-410CN only) Setup for Polled Transmit (Standard) (Not available for colour fa xes) (MFC-410CN only) Setup for Polled Transmit with Secu re Code (Not available for colour faxes) (MF C-410CN only) TX Lock Page Faxing letter size documents from the scanner glass SETUP RECEIVE 4 - 1 Basic receiving operations Choosing the Receive Mode Setup Receive Setting the Ring Delay Setting the F/T Ring Time (Fax/Tel mode only) Fax Detect Printing a reduced incoming fax (Auto Reduction) Printing a fax from the memory (MF C-410CN only) Reception into memory (Not available for colour f ax reception) Polling (MFC-410CN only) Page Page Storing numbers for easy dialling Storing Speed-Dial numbers Quick-Dial numbers and dialling options Changing Speed-Dial nu mbers Stop/Exit Setting up Groups for Broadcasting Page Dialling options Access codes and credit c ard numbers Redial/Pause Search/Speed D ial, #02, and Mono Start or Colour Start, you Search/Speed D ial, #03 and then press 7001 using the dialling Page Setting up Fax Forwarding Remote Fax Options (MFC-410CN only) (Not available for colour faxes) Setting Fax Storage Setting PC Fax Receive Turning off Remote Fax Options Setting your Remote Access Code Remote Retrieval Remote commands Page Fax settings and activity Customizing the Transmission Verification Report Printing reports Setting the Journal Period Printing reports Using the MFC as a copier Enter Copy mode Making copies Page Using the Copy Options key (Temporary settings) Changing the temporary copy setti ngs Use the Copy Options key to quickly set the following copy settings temporarily for the next copy. Increasing copy speed or quality Enlarging or reducing the image copied Page Page Making N in 1 copies or a poster (Page Layout) (MFC-410CN only) Page Page Changing the default copy settings Increasing copy speed or quality Adjusting brightness Adjusting contrast Adjusting colour saturation Legal limitations Introduction Walk-Up PhotoCapture Center PhotoCapture Center requirements Getting started PhotoCapture Menu/Set Printing the Index (Thumbnails) Printing image s Page DPOF printing Changing the default se ttings Page Page Page Understanding the Error Messages Page Important information For your safety IT power system (For Norway only) LAN connection (MFC-410CN only) International ENERGY STAR Compliance Statement Page Page Trademarks TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 1 Troubleshooting Error messages Troubleshooting and routine maintenance 11 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 3 11 - 4 TROUBLESHOOTING AND ROUTINE MAINTENANCE Page Page Page 11 - 8 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you are having difficulty with your MFC TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 9 11 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 11 11 - 12 TROUBLESHOOTING AND ROUTINE MAINTENANCE How to change LCD language Compatibility How to improve print quality Cleaning the print head Checking the print quality Page Checking the printing alignment Checking the ink volume Packing and shipping the MFC Page Page Routine maintenance Cleaning the scanner Cleaning the MFC printer platen Replacing the ink cartridges Page Page Page A Telephone services BT Call Sign (For U.K. Only) To enable the MFC to work with BT Call Sign (Only with your external phone) Appendix A Advanced receiving operations Operation from extension telephones For Fax/Tel mode only Fax/Tel mode in the power save c ondition Using a cordless external handset Changing the remote codes Page Connecting an external teleph one answering device (TAD) Sequence Page Page Using extension telephones (For U.K. only) A - 9 APPENDIX A Multi-line connections (PBX) If you are installing the MFC to work with a PBX Custom features on your phone line B On-screen programming Menu table Memory storage Appendix B Navigation keys .... B - 3 APPENDIX B to exit Select & Set Select & Set to accept APPENDIX B B - 4 B - 5 APPENDIX B APPENDIX B B - 6 B - 7 APPENDIX B APPENDIX B B - 8 *1 See the complete Software Users Guide on the CD-ROM. B - 9 APPENDIX B APPENDIX B B - 10 B - 11 APPENDIX B Entering Text Inserting spaces Making corrections Stop/Exit Repeating letters Page G Glossary Page Mono Start or Colour Start to begin transmission. Mono Start or Colour Start to start the d ialling process. Page S Product description General Specifications Print media Copy PhotoCapture Center Fax Scanner Printer Interfaces SPECIFICATIONS S - 8 Computer requirements Consumable items Network (LAN) (MFC-410CN only) Optional External Wireless Print/Scan Server (NC-2200w) Index A B C D F G H I L M P Q R S T V REMOTE RETRIEVAL ACCESS CARD (MFC-410CN ONLY) R - 1 Remote Retrieval Access c ard (MFC-410CN only) CCESS ETRIEVAL EMOTE O R - 2 C HANGE F AX FORWARDING S Remote Commands Press .