Brother MFC-250C Sending Faxes, Receiving Faxes, Telephone Line or Connections

Troubleshooting and Routine Maintenance

Telephone Line or Connections

Difficulty	Suggestions
Dialing does not work. (No dial	Check that the machine is plugged in and switched on.
tone)
	Check all line cord connections. Make sure the telephone line cord is plugged into
	the telephone wall jack and the LINE jack of the machine.
	(Canada only) Change Tone/Pulse setting. (See Quick Setup Guide.)
	Verify that the telephone line and jack are working by connecting a known working
	telephone and telephone line to the jack. Lift the handset of the telephone and
	listen for a dial tone. If there is no dial tone, ask your telephone company to check
	the line and/ or jack.
The machine does not answer	Make sure the machine is in the correct receiving mode for your setup. (See
when called.	Receive modes on page 33.) Check for a dial tone. If possible, call your machine
	to hear it answer. If there is still no answer, check that the telephone cord is
	plugged into the telephone wall jack and the LINE jack of the machine. If there is
	no ringing when you call your machine, ask your telephone company to check the
	line.

Receiving Faxes

Difficulty	Suggestions
Cannot receive a fax	Check all line cord connections. Make sure the telephone line cord is plugged into
	the telephone wall jack and the LINE jack of the machine.
	Make sure the machine is in the correct receiving mode for your setup. (See
	Receive modes on page 33.) Check for a dial tone. If possible, call your machine
	to hear it answer. If there is still no answer, check that the telephone cord is
	plugged into the telephone wall jack and the LINE jack of the machine. If there is
	no ringing when you call your machine, ask your telephone company to check the
	line.
	If you often have interference on the telephone line, try changing the menu setting
	of Compatibility to Basic(for VoIP). (See Telephone line interference
	on page 101.)

Sending Faxes

Difficulty	Suggestions
Cannot send a fax	Check all line cord connections. Make sure the telephone line cord is plugged into
	the telephone wall jack and the LINE jack of the machine.
	Make sure that the Fax	key is illuminated. (See Entering Fax mode
	on page 26.)

Ask the other party to check that the receiving machine has paper.

	Print the Transmission Verification Report and check for an error. (See Reports
	on page 54.)	B
Transmission Verification Report	There is probably temporary noise or static on the line. Try sending the fax again.
says ‘Result:NG’.	If you send a PC FAX message and get ‘Result:NG’ on the Transmission
	Verification Report, your machine may be out of memory. If the problem continues,
	ask the telephone company to check your telephone line.
	If you often get transmission errors due to possible interference on the telephone
	line, try changing the menu setting of Compatibility to Basic(for VoIP). (See
	Telephone line interference on page 101.)

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