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Brother MFC-250C Copying Difficulties, Scanning Difficulties, Software Difficulties

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Troubleshooting and Routine Maintenance

Copying Difficulties

Difficulty	Suggestions
Cannot make a copy	Make sure that the Copy		key is illuminated. (See Entering Copy mode
Cannot make a copy

	on page 56.)
	on page 56.)

Vertical streaks appear in copies	If you see vertical streaks on copies, clean the scanner. (See Cleaning the
	scanner on page 114.)

Poor copy results when using the	Try using the scanner glass. (See Using the scanner glass on page 17.)
ADF (MFC-290C only)

Vertical black line appears in	Vertical black lines or streaks on copies are typically caused by dirt or correction
copies (MFC-290C only)	fluid on the scanner. Clean the glass strip and scanner glass and the white bar and
	white plastic above them. (See Cleaning the scanner on page 114.)

Fit to Page does not work properly.	Make sure the document is not skewed on the scanner glass.

Scanning Difficulties

Difficulty	Suggestions
TWAIN/WIA errors appear when	Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In
starting to scan.	PaperPort™ 11SE with OCR, click File, Scan or Get Photo and click Select to
	choose the Brother TWAIN/WIA driver.

OCR does not work.	Try increasing the scanner resolution.

Poor scanning results when using	Try using the scanner glass. (See Using the scanner glass on page 17.)
the ADF. (MFC-290C only)

Software Difficulties

Difficulty	Suggestions
Cannot install software or print	Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
	and reinstall the software.

‘Device Busy’	Make sure the machine is not showing an error message on the LCD.

Cannot print images from	To use FaceFilter Studio, you must install the FaceFilter Studio application from
FaceFilter Studio.	the CD-ROM supplied with your machine. To install FaceFilter Studio see the
	Quick Setup Guide.
	Also, before you start FaceFilter Studio for the first time, you must make sure your
	Brother machine is turned on and connected to your computer. This will allow you
	to access all the functions of FaceFilter Studio.

B

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Contents

Page http://www.brother.com/registration http://solutions.brother.com http://www.brothermall.com http://www.brother.ca Page Brother® One-YearLimited Warranty and Replacement Service (USA Only) Page BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY General Information Loading paper and documents General setup Security features Sending a Fax Receiving a Fax Telephone Services and External devices Dialing and storing numbers Printing Reports Making copies PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive Printing photos from a camera Software features Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications Glossary Index General General Information Loading paper and documents General setup Security features Symbols and conventions used in the documentation Viewing Documentation Viewing Documentation (For Windows®) How to find Scanning instructions (For Macintosh®) Page Page Page Page Page Loading envelopes and post cards About envelopes Removing small printouts from the machine Printable area Recommended print media Brother paper Handling and using print media Paper capacity of the output paper tray cover Choosing the right print media Paper type and size for each operation Paper weight, thickness and capacity Using the ADF (MFC-290Conly) Recommended environment Document Sizes Supported How to load documents Using the scanner glass Scannable area Turning the machine off Turning the machine on Paper Type Paper Size Ring Volume Setting the Ring Volume from the menu Beeper Volume Speaker Volume LCD Contrast Setting and changing the TX Lock password Setting up the password Changing the password Turning TX Lock on/off Turning TX Lock on Turning TX Lock off Fax Sending a Fax Receiving a Fax Telephone Services and External devices Dialing and storing numbers Faxing from the ADF (MFC-290Conly) Faxing from the scanner glass Setting scanner glass size for faxing Color fax transmission Canceling a fax in progress Canceling a Broadcast in progress Sending faxes using multiple settings Changing fax resolution To change the fax resolution for the next fax To change the default fax resolution Dual access (Black & White only) Real time transmission Sending in real time for all faxes Sending in real time for the next fax only Overseas Mode Checking and canceling waiting jobs Sending a fax manually Sending a fax at the end of a conversation Out of Memory message Choosing the Receive Mode Page Fax Only Fax/Tel Manual External TAD Ring Delay F/T Ring Time (Fax/Tel mode only) Easy Receive If Easy Receive is On: If Easy Receive is Off: Printing a reduced incoming fax Receiving a fax at the end of a conversation Receiving faxes into memory when the paper tray is empty Tone or pulse (Canada only) Fax/Tel mode when the power key is off Fax/Tel mode when the power key is on Voice Mail Distinctive Ring What does your telephone company's ‘Distinctive Ring’ do What does Brother's ‘Distinctive Ring’ do Do you have Voice Mail Turning off Distinctive Ring Registering the Distinctive Ring pattern Before you choose the ring pattern to register Caller ID Viewing the Caller ID List Printing Caller ID List Page Connections Recording an outgoing message (OGM) on an external TAD Special line considerations Roll over telephone lines Two-linetelephone system Converting telephone wall outlets Installing machine, external two-lineTAD and two-linetelephone Multi-lineconnections (PBX) Connecting an external or extension telephone Using external and extension telephones Using extension telephones: Using an external telephone (connected to the EXT. jack of the machine): If you answer a call and no one is on the line: Using a non-Brothercordless external telephone Using remote codes Fax Receive Code Telephone Answer Code Changing the remote codes Manual dialing Search Speed Dialing Fax Redial Storing a pause Storing Speed Dial numbers Changing Speed Dial numbers Setting up groups for broadcasting Dialing access codes and credit card numbers Transmission Verification Report Fax Journal (activity report) How to print a report Copy Making copies Entering Copy mode Making multiple copies Stop copying Making a single copy Page Changing copy quality Enlarging or reducing the image copied Making N in 1 copies or a poster (Page Layout) Important Page Sorting copies using the ADF (Black & White only) (MFC-290Conly) Adjusting Brightness and Brightness Paper options Walk-upPhoto Printing PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive Printing photos from a camera Printing from a memory card or USB Flash memory drive without a PC Scanning to a memory card or USB Flash memory drive without a PC Using PhotoCapture Center® from your computer Using a memory card or USB Flash memory drive Memory cards (MFC-290Conly) or a USB Flash memory drive folder structure Page Print Index (Thumbnails) Printing Photos Page Print quality Paper Options Print Size Adjusting Brightness and Contrast Cropping Borderless printing Print Date Changing the image quality Changing the black & white file format Changing the color file format Page PictBridge requirements Setting your digital camera Printing Images Page Page Software Software features Page Appendixes Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications Page Page Page Page Page Page Important safety instructions Page Federal Communications Commission (FCC) Declaration of Conformity (USA only) Industry Canada Compliance Statement (Canada only) International ENERGY STAR® Compliance Statement Page Page If you are having difficulty with your machine Printing Printing (continued) Printing Received Faxes Telephone Line or Connections Receiving Faxes Sending Faxes Sending Faxes (continued) Handling Incoming Calls Menu Setting Difficulties Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center® Difficulties Dial Tone Telephone line interference Page Page Page Page Page Transferring your faxes or Fax Journal report Transferring faxes to another fax machine Transferring Fax Journal report to another fax machine Document jam (MFC-290Conly) Document is jammed in the top of the ADF unit Document is jammed inside the ADF unit Printer jam or paper jam Page Page Replacing the ink cartridges Page Cleaning the outside of the machine Cleaning the scanner Cleaning the machine’s printer platen Cleaning the paper pick-uproller Cleaning the print head Checking the print quality Checking the print alignment Checking the ink volume Checking the serial number Page Page Menu table Memory storage Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page EQUIPMENT ATTACHMENT LIMITATIONS Visit us on the World Wide Web http://www.brother.com