Brother MFC-5860CN, MFC-5460CN Menu Setting Difficulties, Copying Difficulties, Scanning Difficulties, Software Difficulties, Handling Incoming Calls (Continued)

Sending a fax call to t he machine. If you answered at the machine, pres s BlackStart and hang up at once. If you

answered on an external or extension phone, press your Fax Receive Code

(default setting is l51). When y our machine answe rs, hang up.

Custom features on a si ngle line. If you have Call Wai ting, Call Waiting/C aller ID, Voice Mail, an alarm system or

other custom feature on a single phone line with your machine, it may create a

problem sending or receiving faxes.

For example: If you subscribe to Call Waiting or some other custom service and

its signal comes throug h the line while your m achine is sending o r receiving a fax,

the signal can temporarily interrupt or disrupt the faxes. Brother's ECM feature

should help overcome this problem. This condition is related to the telephone

system industry and is com mon to all devices th at send and receive in formation

on a single, shared line with custom features. If avoiding a slight interruption is

crucial to your busin ess, a separate ph one line with no cu stom features is

recommended.

Menu Setting Difficulties

Difficulty Suggestions

The machine beeps when you try to

access the Setup Receive menu. If the Fax key is not ill uminated, press it to turn on Fax mode. The Setup

Receive setting is av ailable only when t he machine is in Fa x mode.

Copying Difficulties

Difficulty Suggestions

Cannot make a copy Make sure that the Copy k ey is illuminated. (See Enter ing Copy

modeon page 66.)

Vertical streaks appear in copies If you see vertical streaks on copies, clean the scanner. (See Cleaning the

scanneron page 116.)

Poor copy results when using the

ADF.

Try using the scanner glass. (See Using the scanner glasson page 11.)

Scanning Difficulties

Difficulty Suggestions

TWAIN/WIA errors appear while

scanning.

Make sure the Brothe r TWAIN/WIA driver i s chosen as the p rimary source. In

PaperPort® SE with OCR, click File, Scan and choose the Brother TW AIN/WIA

driver.

Poor scanning results when us ing

the ADF.

Try using the scanner glass. (See Using the scanner glasson page 11.)

Software Difficulties

Difficulty Suggestions

Cannot install software or print R un the RepairMF L-Pro Suite program on the CD-ROM. This program will repair

and reinstall the software.

‘Device Busy’ Make sure the machine is not showing an error message on the LCD.

Handling Incoming Calls (Continued)

Difficulty Suggestions