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Poor print quality Check the print quality. (See Checking the prin t quality on page 118.)
Make sure that the Printer Driver or Paper Type setting in the menu m atches the
type of paper you are using. (S ee Printing for Windows® or Printing and Faxing
for Macintosh® in the Software User’s Guide on the CD-ROM and Paper
Type on page 23.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Cartridges
stay usable for up to two years if kept in their original packaging.)
The ink cartridge was in your machine ov er six months.
The ink cartridge may not have be en stored properly before use .
Try using the recommended types of paper. (See Acceptable paper and other
mediaon page 12.)
The recommended envir onment for your ma chine is between 68° F to 91° F
(20° C to 33° C).
White horizontal lines appear in
text or graphics.
Clean the print head. (See Cleaning the print head on page 117.)
Try using the recommended types of paper. (See Acceptable paper and other
mediaon page 12.)
The machine prints blank pages. Clean the print head. (See Cleaning the print head on page 11 7.)
Characters and lines are stacked. Check the printing alignment. (See Checking the printing alignmenton page 119.)
Printed text or i mages are skew ed. Make sure the pa per is loaded prope rly in the paper tray an d the paper side guide
is adjusted correctly. (See Loading paper and other media on page 16.)
Make sure the Jam Clear Cover is set properly.
Smudged stain at the top ce nter of
the printed page.
Make sure the paper is not too thick or curled. (See Acceptable paper and other
mediaon page 12.)
Printing appears dirty or ink se ems
to run.
Make sure you are using the proper types of paper. (See Acceptable pape r and
other mediaon page 12.) Don't handle the paper until the ink is dry.
Stains appear on the r everse side
or at the bottom of the page.
Make sure the printer platen is not dirty with ink. (See Cleaning the machine printer
platen onpage 116.)
Make sure you are using the paper support flap. (See Loading paper and other
mediaon page 16.)
There are some dense lines. Check Reverse Order in the Basic tab of the printer driver.
The printouts are wrinkled. In the printer driver Basic tab, click the Settings, and uncheck the
Bi-DirectionalPrin ting.
Cannot perform ‘2 in 1 or 4 in 1’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
Print speed is too slow . Try changing the prin ter driver setting . The highest resol ution needs longer d ata
processing, sending and printing time. Try the other quality settings in the printer
driver Basic tab. Also, click the Settings tab, and make sure yo u uncheck
ColorEnhancement (True2Life®).
Turn the borderless feature off. Borderless printing is slower than normal printing.
(See Printing for Windows® or Printing and Faxing for Macintosh® in the Software
User’s Guide on the CD -ROM.)
Printing (Continued)Difficulty Suggestions