Brother MFC-685CW B

132

B

Troubleshooting B

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be

made from within that country.

If you think there is a problem with your machine, check the chart below and follow the

troubleshooting tips.

Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions

Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.

If you are having difficulty with your machine B

Troubleshooting and Routine

Maintenance B

Printing

Difficulty Suggestions

No printout Check the interface cable or wireless connection on both the machine and your

computer. (See the Quick Setup Guide.)

Check that the machine is plugged in and that the On/Off key is on.

One or more ink cartridges are empty. (See Replacing the ink cartridges

on page 146.)

Check to see if the LCD is showing an error message. (See Error messages

on page 138.)

Check that the correct printer driver has been installed and chosen.

Make sure that the machine is online. Click Start and then Printers and Faxes.

Right-click and choose Brother MFC-XXXX (where XXXX is your model name),

and make sure that Use Printer Offline is unchecked.

Poor print quality Check the print quality. (See Checking the print quality on page 151.)

Make sure that the Media Type setting in the printer driver or the Paper Type

setting in the machine’s menu matches the type of paper you are using. (See

Printing for Windows® or Printing and Faxing for Macintosh® in the Software

User’s Guide on the CD-ROM and Paper Type on page 23.)

Make sure that your ink cartridges are fresh. The following may cause ink to clog:

The expiration date written on the cartridge package has passed. (Cartridges

stay usable for up to two years if kept in their original packaging.)

The ink cartridge was in your machine over six months.

The ink cartridge may not have been stored properly before use.

Try using the recommended types of paper. (See Acceptable paper and other

media on page 12.)

The recommended environment for your machine is between 68° F to 91° F (20°

C to 33° C).

Contents

Main If you need to call Customer Service http://www.brother.com/registration/ Brother numbers Register your product http://www.brother.com/registration/ FAQs (frequently asked questions) http://solutions.brother.com Page Ordering accessories and supplies http://www.brothermall.com In Canada: 1-877-BROTHER http://www.brother.ca Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice Brother One Year Limited Warranty and Replacement Service (USA only) Brother One Year Limited Warranty and Replacement Service (USA only) BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY (Canada only) Table of Contents Section I General 1 General Information 2 2 Loading documents and paper 10 3 General setup 21 Section II Fax 5 Sending a fax 34 6 Receiving a Fax 42 7 Telephone Services and External devices 47 8 Dialing and storing numbers 60 9 Message Center 68 10 Advanced fax operations (Black & White only) 73 11 Printing Reports 83 12 Polling 85 Section III Copy 13 Making copies 88 Section IV Walk-up Photo Printing 14 PhotoCapture Center: Printing photos from a memory card or USB Flash memory drive 96 15 Printing photos from a camera 112 Section V Software 16 Software and Network features 118 Section VI Appendixes A Safety and Legal 120 B Troubleshooting and Routine Maintenance 132 C Menu and Features 158 D Specifications 175 E Glossary 192 FIndex 196 Section I Genera l Using the documen tation Symbols and conventions used in the do cu menta tio n Accessing the Software Users Guide and Network Users Guide Vie w ing D oc ume nt ati on Genera l I nform ation c d e How to find Scanning ins tructions How to find Network setup instr uctions Viewing Documentation (For Macintosh)1 a b c d e How to f i nd S ca nning instructi ons How to find Network setup instruct ions Accessing Brother Support (For Windows)1 Control panel over view Page Page General Information 9 LC D d is play scr ee n 0Max 12:4512:45 Loading docum ents Using ADF Document Size s Supported Recommended envir onment Loadin g do cumen ts and pap er Us ing th e scan n er g lass Document Size s Supported How t o l o ad d ocu ment s a b c Sca nn abl e ar ea Acceptable paper and other med ia Rec omm ende d me dia Ha nd lin g and us i ng med ia Paper capacity of the output paper tra y Brother paper Choo sing th e righ t me dia Paper type a nd size for each ope rat ion Paper weight, thickness and capacity Loading paper and other media a b c d e f g h Loading envelopes and post car ds a b a b c Lo adin g ph oto pa pe r a b c d Removing small printouts fro m th e mach in e Pr intab le ar ea Ge neral s etup 3 On/Off key Tu rnin g the m ac hine o ff a MFC-685CW MFC-885CW 3 Mod e Timer b c d Paper settin gs Pa pe r Ty pe Volume Se ttings Ring Vol ume Setting the Ring Volume from the men u b c Page Handset Volume (MF C-6 85C W on ly ) b c d e Choosing the Handset Volume (For Volume Amplify) (MF C-6 85C W on ly ) Automatic Daylight Savi ngs Time LCD display Page Secu rity fea ture s Memory Secu rity Setting and changing the memor y securit y pas swor d Sett ing a pa ssw o rd for the firs t tim e c Page Page Section II Fax Entering Fa x mode Faxi ng f rom the AD F b c S endi ng a fa x Faxi ng fro m th e s cann er gl ass b c f Faxing A4 size documents fro m the sc an ne r glass b c Col or f ax tr an smi ssi on Ca nc eli ng a fa x in pr og re ss Broadcasting ( Black & Wh ite on ly) c e f Canceling a Broadcast in pr ogres s Additional sending operations Sending faxes using multiple sett i ng s b c d Cont rast b c Dual access (B lac k & Whit e on ly) Re al tim e t ran smiss io n b c Page Page Ou t of Me mor y mess a ge Rece ive mode s Ch oosi ng t he R ec eiv e Mo de b c d Receivin g a Fax 6 Using recei ve modes Fax on ly Fax/ Tel Manua l Message Center (MC)6 Receive mode settings Ring Delay c d e c d e Additional receiving opera tions Voice ope rations Mak in g a te le phon e cal l a b Telephone Services and External devices Hold a b a b To ne or Pul se ( Can ad a on l y) a b Fax/Tel mode when the power key i s o n Fax/Tel mode when the power ke y is o ff Telephon e service s Vo ice M ail Distin ctive Ring What does your telephone company's Distinc t i ve Ring do? What does Brother's Distinctive Ring do? Do yo u ha ve Voi ce Ma il? Before you choose the ring pattern to registe r Page Calle r ID Setti ng up your are a code (USA onl y) c d e f Page Connecting an external TAD (telephone answer ing de vice) Co nnec ti on s a b c d e f a b c Spe cia l li ne cons id er ati ons Roll ove r telephone li nes Two-line te lephone syst em a b c d Mul ti-lin e conn ectio ns (PBX) External and extension telephon es Connecting an external or ex tens ion t ele pho ne Using external and extension te leph ones If you answer a call and no one is on the l ine: Using a non-Brother cordless external telephone (MFC -68 5CW only ) c d e f g Di alin g an d s to ri ng nu mbe rs How to Dial Man ual d ial ing Sp eed Di aling c b c Ou tg oi ng Ca ll b Calle r ID history c Storing num bers Stori n g a paus e Stori n g Speed Dial number s b c e g Storing Speed Dial numbers from Outgoing Call s b c d e g h i b c d e f Page Dialing Access codes and cr ed it car d numb er s c d g e f Me ssage Cen ter Messa ge Center m ode Setting up the Message Center a b Page Managing your messa ges Mes sage ind icat or b Pl ayi ng v oi ce me ss a ges a Additional Message Center o peratio ns ICM Re cordin g Mo nito r c d e Recording a conversation (MFC -685C W on ly ) Fax Forwarding Advanced fax operations (Black & White only) Pagi ng c d e f Fax Storage c d e Fa x P re v iew b Ho w to de le te a ll f a xe s in th e lis t b How to print all faxes in the li st b How to preview an outgoing fax b c d e PC Fax Rece ive c d e f c d e f g Turning off Advanced Fax Op eration s c d e Changing Advanced Fax Op eration s Remote Retrieval Setting a Remote Access Code c d e Remo te Fa x c ommand s Ret ri evi ng fa x me ssa ge s a b c d e Changing your Fax Forw ar ding n umb er a b c d e f Pri nting R epo rts 11 Fax reports Transmission Verification Report d Reports How t o pr int a r eport b c d Polli ng 12 Polling ove rview Polling rece ive Se tu p to rece ive p oll ing Polled transmit ( Blac k & Wh ite only) Page How to c opy Ente ring C opy mo de Maki ng a sin gle c op y c M aki n g co pi es Copy setting s Ch ang ing c opy quali ty d e f Enlarging or reducing the im age co pied d f Making N in 1 copies or a po ster (p ag e l ay ou t) d e f g h i So rting copie s us ing t he ADF d Page Setting your changes as the new de fault b c d Out of Memory messag e Page Page PhotoCapture Ce nter Operatio ns Printing from a memory card or USB Flash memory drive wi thou t a PC Scanning to a memory cards or USB Flash memory drive wi thou t a PC Using PhotoCapture Center fr om your comput er PhotoCapture Center: Printing photos from a memory card or USB Flash m emory drive Memory cards or a USB Flash memory driv e folde r struct ure Getting starte d 12 3 45 En te ri ng P h ot oCa pt ur e m ode Print Images View Pho to(s ) a b d a b c d Prin t Photo s a b c d e g h Photo Ef fec ts Auto Correct a a b d e Remove Red-Eye a b d e Monochrome a Page Page Trimmi ng b d e f DPOF print ing b PhotoCapture Ce nter Pr int Q ua lity a b c Pa pe r op tio n s Paper Type a b c Contrast a b c Color Enhancement (True2Life)14 a b a b c Bor der le ss pr in ting a b c Setting your changes as the new de fau lt a b Scan to a memory card or USB Flash memory drive Ente ring Sc an mod e How to scan to a memory card or USB Fla sh mem ory driv e a c d Understanding the Error Mes sages Printing photos directly from a PictBridg e camer a Pi ctBr idg e requ ir emen ts Sett ing y our di gita l came ra P rint ing ph oto s fr om a cam era 15 Pr intin g Imag es a b c DPOF print ing Printing photos directly from a digital camera (without PictBridge) Pr intin g Imag es a b c Understanding the Error Mes sages Page Page Softwa re and Netw or k fe atures a b c a Appendix es A Choosing a location Sa fety and Le gal To use the ma chine sa fely Page Page Page I mpo rtan t s af ety in st ruct io ns Page Page Federal Communications Commission (FCC) Declaration of Con formi ty (U SA on ly) Page Legal li mitations for copy ing Trade marks B Troublesh ooting If yo u are ha ving dif fi culty wit h your m achi ne Troubleshooting and Routine Ma in ten a nc e Printing Printing (continued) Printing Received Faxes Telephone Line or Connections Receiving Faxes Printing (continued) Sending Faxes Handling Incoming Calls Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center Difficulties Network Difficulties Error messages Page Page Error an imati on Transferring your faxes or Fax Journ al re port Page Page b c d e f g h Dia l Ton e b Routine ma intenanc e Re pla cing th e ink ca rtr idg es a b c d e M g Cleaning the outside of the mach ine a b c d e a b Cleaning the machine printer plat en a b Cleaning the paper pick-up rolle r a b c d e f Cl eanin g the p r int h ea d c Ch eckin g the pr int q u ality b c d e f g h i j g h Ch ecki ng th e ink v olum e b Uninstalling and installing the handset and handset cradle (M FC- 68 5CW on ly) Page Machine Information Ch ecki ng th e ser ia l num ber b c Packing and shipping the mach ine d e f g h k l C Mode a nd menu keys On-screen programmin g Menu t able Mem o ry st orag e Menu t ab le Page Page Page LAN menu Page Page Menu ( ) (continued) Fax ( ) Scan ( ) Copy ( ) Page PhotoCapture ( ) Print Settings Page Ente ring T ext Pu ttin g s p aces Making corre ctions Re peat ing let ter s Spe ci al ch ara cte rs an d symb ols D Ge ner al Sp ec i f ic at i on s Page Print me dia Fax Specifications 179 Memory Transmission Up to 480 1/400 2 pages Out of Paper Reception Up to 480 1/400 2 pages Messa ge Ce nter Digital Cordles s Han dset (MFC-8 85CW only) Co rdl ess h ands et (BCL -D 10) Ba tte ry Y . C E Copy PhotoCapture Ce nter Page Scanner Printer Interfa ces Comput er requiremen ts Consumab le items Network (LAN) E Glos sary Page Page Page Index F Page G H I J L Q R S T V W Page Visit us on the World Wide Web http://www.brother.com