Brother MFC-685CW Printing Received Faxes, Telephone Line or Connections, Receiving Faxes, Printing (continued)

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Machine does not print from Adobe

Illustrator. Try to reduce the print resolution. (See Printing for Windows® or Printing and

Faxing for Macintosh® in the Software User’s Guide on the CD-ROM.)

Printing Received Faxes

Difficulty Suggestions

Condensed print and white streaks

across the page or the top and

bottom of sentences are cut off.

You probably had a bad connection, with static or interference on the telephone

line. Ask the other party to send the fax again.

Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the

problem is with the sending machine. Try receiving from another fax machine.

Received color fax prints only in

black and white.

Replace the color ink cartridges that are empty or nearly empty, and then ask the

other person to send the color fax again. (See Replacing the ink cartridges

on page 146.) Check that Advanced Fax Operation is set to off. (See Turning off

Advanced Fax Operations on page 79.)

Left and Right margins are cut off or

a single page is printed on two

pages.

Turn on Auto Reduction. (See Printing a reduced incoming fax on page 46.)

Difficulty Suggestions

Dialing does not work. (No dial

tone) Check that the machine is plugged in and that the On/Off key is on.

Check all line cord connections.

(Canada only) Change Tone/Pulse setting. (See the Quick Setup Guide.)

Send a fax manually and wait to hear the fax receiving tones before you press

Black Start or Color Start. (See Sending a fax manually on page 40.)

The machine does not answer

when called.

Make sure the machine is in the correct receiving mode for your setup. (See

Choosing the Receive Mode on page 42.) Check for a dial tone. If possible, call

your machine to hear it answer. If there is still no answer, check the telephone line

cord connection. If there is no ringing when you call your machine, ask your

telephone company to check the line.

Difficulty Suggestions

Cannot receive a fax. Check all line cord connections.

Make sure the machine is in the correct receiving mode for your setup. (See

Receive mode settings on page 44.)

If you often have interference on the telephone line, try changing the menu setting

of Compatibility to Basic. (See Telephone line interference on page 146.)

Difficulty Suggestions