Brother MFC-7320 Error and maintenance messages

Troubleshooting and routine maintenance

103

B

Error and maintenance messages B

As with any sophisticated office product, errors may occur and consumable items may need to be

replaced. If this happens, your machine identifies the error or required routine maintenance and

shows the appropriate message. The most common error and maintenance messages are shown

below.

You can clear most errors and routine maintenance messages by yourself. If you need more help,

the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/.

Error Message Cause Action

BT Call Sign On

(U.K. only)

BT Call Sign is set to On. You

cannot change the Receive Mode

from Manual to another mode.

Set BT Call Sign to Off. (See BT call

sign (U.K. only) on page 46.)

Cartridge Error The toner cartridge is not installed

correctly.

Pull out the drum unit, take out the toner

cartridge that is indicated on the LCD, and

put it back into the drum unit again.

Drum End Soon The drum unit is near the end of

its life.

Use the drum unit until you have a print

quality problem; then replace the drum unit

with a new one.

(See Replacing the drum unit on page 125.)

Size mismatch The paper in the tray is not the

correct size.

Load the correct size of paper in the tray and

set the “Paper Size” (Menu, 1, 3 (See Paper

size in Chapter 3)).

Comm.Error Poor telephone line quality

caused a communication error.

Try sending the fax again or try connecting

the machine to another telephone line. If the

problem continues, call the telephone

company and ask them to check your

telephone line.

Connection Fail You tried to poll a fax machine

that is not in Polled Waiting mode.

Check the other fax machine’s polling setup.

Contents

Main If you need to call Customer Service http://www.brother.com/registration/ Approval Information and Compilation and Publication Notice APPROVAL INFORMATION Compilation and Publication Notice Page Table of Contents Section I General 1 General information 2 2 Loading paper and documents 9 3 General setup 21 Section II Fax 5 Sending a fax 32 6 Receiving a fax 39 7 Telephone and external devices 44 8 Dialling and storing numbers 51 9 Remote fax options 56 10 Polling 62 11 Printing reports 65 Section III Copy 12 Making copies 68 Section IV Software 13 Software and Network (MFC-7440N and MFC-7840W only) features 76 Section V Appendixes B Troubleshooting and routine maintenance 89 C Menu and features 130 D Specifications 147 Page Section I General Using the documentation Symbols and conventions used in the documentation Accessing the Software Users Guide and Network Users Guide (MFC-7440N and MFC-7840W only) General information 1 Viewing documentation Viewing documentation (Windows)1 a b d c e a b c d e f How to find scanning instructions Software User's Guide: Presto! PageManager User's Guide:1 Chapter 1 6 Control panel overview MFC-7320 MFC-7440N and MFC-7840W have the same keys. Page Page Loading paper and documents Loading paper and print media Loading paper in the paper tray Printing on plain paper, recycled paper or transparencies from the paper tray a c d e Loading paper in the manual feed slot Printing on plain paper, recycled paper or transparencies from the manual feed slot c d Printing on thick paper, bond paper, labels and envelopes a b c d Unprintable area Unprintable area for faxes and copies Unprintable area when printing from a computer Acceptable paper and other print media Recommended paper and print media Type and size of paper Standard paper tray Manual Feed Slot Paper capacity of the paper trays Recommended paper specifications Handling and using special paper Types of paper to avoid Envelopes Types of envelopes to avoid Labels Types of labels to avoid Loading documents Using the automatic document feeder (ADF) Recommended environment a b c a b c General setup 3 Mode timer a b Paper settings Volume settings Ring volume a b Beeper volume a b Automatic daylight savings time a Ecology features Toner Save a Security features Security TX Lock (MFC-7320 and MFC-7440N only) Setting up the password b b c Changing the password for the administrator b c d e Page Turning Secure Function Lock on/off Turning Secure Function Lock on b c Turning Secure Function Lock off b c Switching Users a b a Page Restricting dialling Dial pad restriction a b One Touch restriction a b Page Section II Fax Sending a fax How to fax Entering fax mode Sending a fax from the ADF b Broadcasting c d e Cancelling a broadcast in progress Additional sending operations Sending faxes using multiple settings Electronic cover page Composing your own comments b c Page Changing fax resolution To change the fax resolution for the next fax 5 c To change the default fax resolution b c Dual access Real time transmission Page Checking and cancelling waiting jobs a c Sending a fax manually Manual transmission d e Receiving a fax Manual Using receive modes Fax Only Fax/Tel Manual External TAD Receive mode settings Ring delay b c F/T ring time (Fax/Tel mode only) b c Additional receiving operations Receiving faxes into memory 6 If Memory Receive is On:6 If Memory Receive is Off:6 b c Printing a fax from the memory a b Telephone and external devices Telephone line services Caller ID Setting the Caller ID to On b d Setting the telephone line type a b c e Connecting an external TAD Connections a b c d Recording an outgoing message (OGM) a b c Multi-line connections (PBX) External and extension telephones Operation from extension telephones If you answer a call and no one is on the line: For Fax/Tel mode only Connecting an external or extension telephone Using extension telephones (U.K. only) Using a non-Brother cordless external handset Using remote codes Remote Activation code Remote Deactivation code b c d e Changing the remote codes b c d Dialling and storing numbers Fax redial Storing numbers Storing a pause Storing one touch dial numbers a b c Storing speed dial numbers a b c Changing one touch and speed dial numbers a b c Setting up groups for broadcasting a b c d e g h a b Remote fax options Fax forwarding b c d PC fax receive b c d Changing remote fax options Turning off remote fax options b Remote retrieval Setting a remote access code9 a b Using your remote access code a a b c d e a b c d e Remote fax commands Polling Polling receive 10 Sequential polling b c Polled transmit Setup for polled transmit c d e g c d e f g h i Printing reports 11 Fax reports Transmission verification report a b Reports How to print a report a Page Making copies How to copy Entering copy mode Making a single copy Making multiple copies Copy options (temporary settings) Enlarging or reducing the image copied c d Using the Options key Use the Options key to quickly set the following copy settings temporarily for the next copy. Page Page j If you are copying from the ADF: If you are copying from the scanner glass: Out of memory message Page Page How to read HTML Users Guide For Windows a b Software and Network (MFC-7440N and MFC-7840W only) features Page Page Section V Appendixes A Choosing a location Safety and legal Important information Safety precautions Page Page IEC60825-1+A2:2001 Specification A Internal laser radiation Disconnect device Wiring information (U.K. only) Page International ENERGY STAR Compliance Statement A Important safety instructions Page Trademarks B Troubleshooting If you are having difficulty with your machine B Troubleshooting and routine maintenance Printing or receiving faxes Sending faxes Handling incoming calls Telephone line or connections (continued) Menu access difficulties Copy quality difficulties Printing difficulties Scanning difficulties Software difficulties Paper handling difficulties Printing difficulties (continued) Print quality difficulties Network difficulties (MFC-7440N and MFC-7840W only) a b i c d e f a b c d e f g h i ABCD abcde 01234 ABCD abcde 01234 ACD bcde 134 ABCD abcde 01234 Page ABCD abcde 01234 BC b d c 2 ABCD abcde 01234 ABCD abcde 01234 ABCD abcde 01234 ABCD abcde 01234 Setting dial tone detection a b Telephone line interference a b Error and maintenance messages Page Page Page Transferring your faxes or Fax Journal report a Transferring faxes to another fax machine Transferring faxes to your PC b c Transferring Fax Journal report to another fax machine a b Page Paper jams Paper is jammed inside the machine c d e f g Page Paper is jammed inside the drum unit and toner cartridge assembly b c d e f Routine maintenance Cleaning the outside of the machine a b c d e f g c d Cleaning the laser scanner window a b c d e f Cleaning the corona wire a b d e f g Cleaning the drum unit a b c d e f g h i Replacing the consumable items Replacing a toner cartridge Page d e f g h i Replacing the drum unit Page c d e f Machine information Packing and shipping the machine C Menu keys On-screen programming Menu table a b c a b c f d e Menu table The factory settings are shown in Bold with an asterisk. Choose & OK Choose & OK to accept to exit OK OK OK Menu Page Page Page Page Page Page Page Page Page Page Page Page Entering text Page D General Specifications Page Print media Fax Specifications 151 Copy Scan Print Interfaces Computer requirements Page Consumable items Ethernet wired network (MFC-7440N and MFC-7840W) Ethernet wireless network (MFC-7840W only) Authentication and encryption for wireless users only D Authentication method Encryption methods Network key Wi-Fi Alliance certification Wireless one-push configuration E Glossary Page Page Page Index F G H J L M N O P Q R S T V W