BT BT STUDIO 1100 Within the 12 month guarantee period, Outside of the 12 month guarantee period

General information 51

Within the 12 month guarantee period:

If you experience difficulty using the product, prior to returning it, please read the ‘Help’ section beginning on page 43, or contact the BT Studio 1100 Helpline on 0870 605 8047, 8am–8pm, Monday to Saturday and 10am–3pm, Sunday.

In the unlikely event of a defect occurring, please follow the Helpline’s instructions for replacement or repair.

Outside of the 12 month guarantee period:

If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network. We recommend that you contact BT’s approved repair agent, Helpdesk Solutions on 08702 405029 or a local qualified repairer.

Returning your phone

If the Helpline is unable to remedy your problem they will ask you to return the product. Where possible, pack the product in its original packaging. Please remember to include all parts, including the line cords, power supply units and the original batteries. (Please note that we cannot take responsibility for goods damaged in transit.) Please obtain and keep proof of posting from the Post Office.