TROUBLESHOOTING
A troubleshooting guide is provided to suggest probable causes and remedies for the most likely problems encountered. If the problem remains after exhausting the troubleshooting steps, contact the
•Inspection, testing, and repair of electrical equipment should be performed only by qualified service person- nel.
•All electronic components have 120 – 240 volt ac and low voltage dc potential on their terminals. Shorting of terminals or the application of external voltages may result in board failure.
•Intermittent operation of electronic circuit boards is unlikely. Board failure will normally be permanent. If an intermittent condition is encountered, the cause will likely be a switch contact or a loose connection at a terminal or crimp.
•Solenoid removal requires interrupting the water supply to the valve. Damage may result if solenoids are energized for more than ten minutes without a supply of water.
•The use of two wrenches is recommended whenever plumbing fittings are tightened or loosened. This will help to avoid twists and kinks in the tubing.
•Make certain that all plumbing connections are sealed and electrical connections tight and isolated.
•This dispenser is heated at all times. Keep away from combustibles.
WARNING
•Exercise extreme caution when servicing electrical equipment.
•Disconnect dispenser from the power source when servicing, except when electrical tests are specified.
•Follow recommended service procedures
•Replace all protective shields or safety notices
FAULT CODES
When a fault occurs (failure to the unit) the POWER lamp will flash to identify the problem.
Flashes | Description of Failure |
1Temperature Sensor (short)
2Temperature Sensor (open)
3Refill Fault (continuous refill for 15 minutes)
4Heater Fault (heater relay on for 120 minutes)
5Boil Thermistor (short) H5X/H10X only
6Boil Thermistor (open) H5X/H10X only
Problem | Probable Cause | Remedy |
Equipment will not operate. | 1. No power or incorrect voltage | (A) Check the terminal block for the cor- |
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| rect voltage. It should be: |
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| a.) 100 to 120 volts ac across the black |
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| and white terminals for 100 to 120 volt |
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| models or, |
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| b.) 200 to 240 volts ac across the red and |
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| black terminals for 200 to 240 volt models |
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| or, |
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| c.) 230 volts ac across the red and black |
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| terminals for 230 volt models. |
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| (B) Check circuit breakers or fuses. |
4 | 42311 071310 |
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