Troubleshooting
If you have a problem with your camcorder, refer to this checklist. Consult your dealer or a Canon Service Center if the problem persists.
Power Source
Problem | Cause | Solution |
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Camcorder will not turn on. | Battery pack is not correctly attached. | Attach the battery pack correctly. | ||
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The camcorder switches off by itself. | Power save function has been activated. | Turn on the camcorder. | ||
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The screen switches on and off. | Battery pack is exhausted. | Replace or charge the battery pack. | ||
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Recording/Playback |
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Buttons will not work. |
| Cassette is not loaded. | Load a cassette. |
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flashes on the screen. |
| Condensation is detected. | See reference page. |
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“REMOVE THE CASSETTE” appears on the | Camcorder stopped operating to protect the | Remove the cassette and reinsert it. | ||||
screen. |
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The wireless controller will not work. | Camcorder and wireless controller are not | Change the remote sensor mode. | ||||
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| Batteries of the wireless controller are | Replace the batteries. | |||
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Abnormal characters appear on the | This camcorder uses a microcomputer. | Disconnect the power source and | – | |||
screen. The camcorder does not operate | External noise or static electricity may cause | reconnect it after a short time. If the |
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properly. |
| abnormal characters to appear on the | problem still persists, disconnect the power |
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| screen. | source and reset all the camcorder’s |
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| settings to default values using the |
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| [S STEM SETU / | ] [RESET ALL] |
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Recording |
| OFF |
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The |
| dial is not in the | The LED indicators option in the customized | Set the [LED] setting to one of the other | ||||||
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position but the POWER indicator is off. | functions is set to [ FF]. | types. |
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Image will not appear on the screen. | The | dial is not set to a recording | Set the | dial to a recording | ||||||
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| program. |
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“SET THE TIME ZONE, DATE AND TIME” | Time zone, date and time are not set, or the | Set the time zone, date and time. If | ||||||||
appears on the screen. | necessary, power the camcorder with the |
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| exhausted. |
| compact power adapter and leave it |
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| connected with the | dial set to |
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| OFF for at least 24 hours to recharge the |
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Pressing the START/STOP button will not | assette is not loaded. | Load a cassette. |
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start recording. |
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The | dial is not set to a recording | Set the | dial to a recording | |||||||
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| program. |
| program. |
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| The LOCK switch is set to prevent the | Slide the LOCK switch to the left to enable | ||||||
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| operation of the controls on the carrying | the operation of the carrying handle |
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| handle. |
| controls. |
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Camcorder will not focus. | Autofocus does not work on that subject. | Focus manually. |
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| Viewfinder is not adjusted. | Adjust the viewfinder with the dioptric | ||||||
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| adjustment lever. |
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| Lens is dirty. |
| Clean the lens. |
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The tally lamp will not light up. | The tally lamp option in the customized | Set the [TALLY LAMP] setting to [ON] or | ||||||||
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| functions is set to [OFF]. | [BLINK]. |
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Information Additional
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