5-4

Troubleshooting
Before contacting your store or Canon's Customer Service Center, check the items specified
below. If a log message is displayed, check the details of the message and corresponding
countermeasure in the log message list.
The camera does not start
zIf you are using a PoE HUB, check if the LAN cable is connected correctly.
zIf you are using an AC adapter (optional), check if the AC adapter is connected correctly.
zReconnect the power. See "Connect the Camera to the Network and Turn on the Power"
(Start Guide).
VB Initial Setting Tool does not operate
zCheck if the LAN cable is connected correctly.
zSee "Connect the Camera to the Network and Turn on the Power" (Start Guide), and try
reconnecting the camera power. The camera no longer responds to VB Initial Setting Tool
after 20 minutes from the power on.
zCheck if the camera and the PC in which VB Initial Setting Tool is operating are
connected to the LAN in the same segment.
zThe VB Initial Setting Tool may not function when the [Windows Firewall] function is
enabled. In this case, see "Notes on Use When the [Windows Firewall] Function is
Enabled" (Start Guide).
zCheck if you are using an older version of VB Initial Setting Tool.
The top page of the camera is not displayed
zCheck if the LAN cable is connected correctly.
zCheck if the network to which the camera is connected is set up correctly. In particular,
check if the IP address, subnet mask and default gateway address are set within the
ranges supported by the applicable network.
zIf you have changed the IP address, the new address will not become effective until the
camera is rebooted.
zCheck if the correct URI (IP address of the camera) has been entered in the web browser
( P. xi, P. 3-6, P. 4-2).