![](/images/new-backgrounds/1265768/265768105x1.webp)
Situation | At connection |
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Message | camera is |
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Details | The connected camera is switched off or the RS cable is not connected. |
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Solution | There is a problem with the camera server (with the camera power supply or the |
| RS cable connection). Check with the administrator of the camera server. |
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Situation | At connection |
Message | disconnected |
Details | The connection time limit has expired or the connection was cut due to restart |
| processing on the camera server. |
Solution | To reconnect, reload (refresh) the Web page in your Web browser. |
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Helper Viewer Error Messages
Situation | At connection |
Message | No response from video server. |
Details | The viewer could not connect to the video server. |
Solution | There is a coding error in the Web page used for video distribution, or there is a |
| problem on the camera server. Check with the administrator of the camera server. |
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Situation | At connection |
Message | Network is busy. Please try again later. |
Details | The limit on the number of video server connections has been exceeded. |
Solution | Access to the camera server is apparently overcrowded. Wait some time and then |
| try again to acquire control privileges. |
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Situation | At connection |
Message | No response from camera control server. You can use video only. |
Details | The viewer could not connect to the camera control server. |
Solution | This is normal operation because camera control is prohibited by the camera server. |
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Appendix
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