1. Troubleshooting

If any of the following problems occurs, solve the problem as described in the corresponding solution.

 

 

 

Network, Web Menu

 

Cannot use an LDAP address

Cause

 

The administrator has set user function restrictions.

 

book (certain users only)

Solution

 

Contact the administrator of the ScanFront.

 

 

 

 

 

 

Cannot update the settings in

Cause

 

The ScanFront is being used or a user has not logged out.

 

the Web menu

Solution

 

Check the ScanFront status and then try again.

 

 

 

 

 

 

 

Cause

 

The IP address assigned from the DHCP server has changed.

 

Cannot access the Web menu

Solution

 

Contact the administrator of the ScanFront, and check the IP address

 

 

 

assigned to the ScanFront.

 

 

 

 

 

 

 

 

 

 

Cannot create a new folder

Cause

 

Permission to write to the shared folder has not been granted for the

 

 

user name and password that were entered.

 

(shared folder/FTP server)

 

 

 

 

 

 

 

Solution

 

Contact the administrator of the shared folder.

 

 

 

 

 

 

 

 

 

Specifying a mail address as the

Cause

 

The mail server settings have not been registered, or have been deleted.

 

address and then starting

Solution

 

Contact the administrator of the ScanFront.

 

scanning results in an error

 

 

 

 

 

 

 

 

 

 

 

Cannot edit the address book/

Cause

 

The administrator has set user function restrictions.

 

job buttons (certain users only)

Solution

 

Contact the administrator of the ScanFront.

 

 

 

 

 

 

Can only select certain

Cause

 

The administrator has set user function restrictions.

 

destinations. For example, can

 

 

 

 

only select shared folders

Solution

 

Contact the administrator of the ScanFront.

 

(certain users only)

 

 

 

 

 

 

 

 

 

Cannot connect to an FTP

Cause

 

The scanner cannot connect to an FTP server that requires firewall

 

 

settings to be configured.

 

server that can be accessed

 

 

 

 

 

 

 

 

 

Use an FTP server that does not require firewall settings to be

 

from outside the company

Solution

 

 

 

configured.

 

 

 

 

 

 

 

 

 

 

The wrong send time is

Cause

 

(1) The date and time settings are incorrect. (2) The time zone is set to a

 

displayed for an e-mail message

 

different country.

 

 

 

 

received at the destination

Solution

 

Contact the administrator, and check the “Language/Timezone” setting.

 

 

 

 

 

 

The sender’s address is not

Cause

 

The e-mail addresses of the user and administrator have not been

 

displayed at the destination of

 

registered.

 

 

 

 

an e-mail message

Solution

 

Contact the administrator, and register the e-mail addresses.

 

 

 

 

 

 

 

 

 

 

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