Troubleshooting

If you have a problem with your camcorder, refer to this section. Sometimes what you think is a malfunction of the camcorder may have the simplest of solutions - please read the “CHECK THIS FIRST” box before going on to the more detailed problems and solutions. Consult your dealer or a Canon Service Center if the problem persists.

CHECK THIS FIRSTPower supply

• Is the battery charged? Is the compact power adapter correctly connected to the camcorder? (A20)

Recording

•Did you turn the camcorder on and correctly set it to a recording mode? (A37, 40) If you are recording on a memory card, is one cor- rectly inserted into the camcoder? (A24)

Playback

•Did you turn the camcorder on and correctly set it to playback mode? (A46, 50) If you are playing back recordings from a memory card, is one correctly inserted into the camcorder? (A24) Does it contain any recordings?

Power source

The camcorder will not turn on or it turns off by itself.

-The battery pack is exhausted. Replace or charge the battery pack.

-Remove the battery pack and reattach it correctly.

Cannot charge the battery pack.

-Make sure the camcorder is off so charging can start.

-The temperature of the battery pack is outside its operating range (approximately 0 – 40 °C (32 – 104 °F)). Remove the battery pack, warm it or let it cool down, as necessary, and try charging it again.

-Charge the battery pack in temperatures between approximately 0 °C and 40 °C (32 °F and 104 °F).

-The battery pack is faulty. Replace the battery pack.

-The camcorder cannot communicate with the battery pack attached. Battery packs not rec- ommended by Canon for use with this camcorder cannot be charged using this camcorder.

-If you are using a battery pack recommended by Canon for use with this camcorder, there may be a problem with the camcorder or battery pack. Consult a Canon Service Center.

Additional Information Š 159