Images Are Not Scanned
Check the following if the scanner does not scan an image even though the scanning operation is being performed:
•Is the scanner correctly connected to the PC?
•Has the scanner driver been installed?
•Has the application software been installed correctly? Has the application software been set up correctly?
•Is there a problem in the PC system?
IMPORTANT
•When system errors result in the scanner not functioning at all, turn OFF the scanner and wait at least ten seconds before turning it back ON. If an error continues to occur, restart the computer.
•Make sure that the last document scanned was scanned correctly when scanning continues.
Documents Do Not Feed Properly
The following are possible causes of a document failing to feed properly. Check each possible cause.
Cause | Attempting to scan a document of a size, thickness, or |
| weight that the scanner cannot scan. |
Remedy | Check the size, thickness, and weight of the document. For |
| precautions concerning documents, see “Documents,” on p. 42. |
|
|
Cause | The rollers inside the scanner are dirty or worn. |
Remedy | Refer to page 54 and clean the rollers. If the rollers are worn, |
| then they need to be replaced. Contact your local authorized |
| Canon dealer or service representative to purchase a roller |
| replacement kit. |
|
|
For details on how to clear jammed paper, see “Clearing a Paper Jam,” on p. 50.
Troubleshooting 69
