Canon IP1500 Paper Does Not Feed Properly, Troubleshooting, Problem, Possible Cause, Try This

Troubleshooting

Paper Does Not Feed Properly

Problem

Possible Cause

Try This

Paper Does Not Feed Properly

Inappropriate paper •	Check to see if the paper you are printing on is too thick or curled.
type used	See "Print Media to Avoid" on page 3.

•Check if the paper exceeds the load limit mark ( ). If it exceeds, load less paper.

See "Load the paper." on page 4.

Paper Feed Roller is	Follow the steps described below to clean the Paper Feed Rollers.
dirty	If envelopes or post cards do not feed properly, even after correcting any paper
	curl, clean the Paper Feed Roller.
	Three sheets of Letter paper are required for the cleaning. Have them on hand.
	1.	Ensure that the printer is on and there is no paper loaded in the printer.
	2.	Open the Printer Properties dialog box.
	3.	Click the Maintenance tab.
	4.	Click Roller Cleaning.
	5.	The confirmation message is displayed.
		Follow the instruction on the screen.
	1.	Ensure that the printer is on and there is no paper loaded in the printer.
	2.	Open the Page Setup dialog box.
	3.	Click Utilities....
	4.	Select Cleaning from the pull-down menu.
	5.	Click Roller Cleaning.
	6.	The confirmation message is displayed.
		Follow the instruction on the screen.
Paper Jams	Remove the paper according to the following procedure.
	1.	Gently pull the jammed paper out of the Sheet Feeder or the Paper Output Slot,
		whichever is easier.
			• If the paper tears and some of it is left in the printer,
			open the Front Cover and remove the piece of paper.
			Do not touch internal parts in the printer.
			• If you cannot extract the paper, turn the printer off,
			and then turn it back on. The remaining paper will be
			ejected automatically.

2.Close the Front Cover.

3.Reload the paper into the Auto Sheet Feeder, then press the RESUME/CANCEL button on the printer.

If you cannot remove the paper or if the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact the Customer Care Center.

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