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Canon IP1500 Troubleshooting, Cannot Install the Printer Driver on page, When an Error Occurs

Models: IP1500

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Troubleshooting

Troubleshooting usually falls into one of the following categories. In this chapter you will find the most common printing problems. Refer to the User's Guide for additional information on topics not covered in this section.

•"Cannot Install the Printer Driver" on page 49

•"Print Quality is Poor or Contains Errors" on page 50

•"Troubleshooting Printer Hardware" on page 52

•"Paper Does Not Feed Properly" on page 53

•"Handling Error Messages" on page 54

•"An Error Message Appears on the Screen" on page 55

When an Error Occurs

The BJ Status Monitor opens and displays a message. Take the appropriate action described in the message.

The message may vary depending on your operating system.

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Canon IP1500 Troubleshooting, Cannot Install the Printer Driver on page, Print Quality is Poor or Contains Errors on page

Contents

Quick Start Guide Photo PrinterGetting Help from Canon Help Us Help You BetterCanon U.S.A. Customer Technical Support Sequence Before you contact Canon, please record the following informationPhoto Printer Quick Start Guide Disclaimer CopyrightTrademarks Contents ContentsPrinting Maintenance TroubleshootingBasic Printing Turning on the Printer1 Press the POWER button Basic PrintingLoading Paper „ Print Media to Avoid„ Loading Paper Basic Printing„ Loading the Plain Paper Basic Printing2 Prepare to load paper 3 Load the paper„ Loading the Envelopes Basic PrintingBasic Printing „ Loading the 4 x 6 size papers3 Select 4 x 6 in in Page Size Using Speciality Media „ Photo Quality MediaDocuments „ Media Suited to Business„ Canon Speciality Media Printer Driver SettingsBasic Printing Media NamePrinting with Windows Basic PrintingCreate a document or open a file to print Open Printer Properties dialog box4 Print the document Basic Printing 3 Specify the required settings1 Click Media Type to select the media loaded in the printer Printing with Macintosh See Canceling Printing on pageBasic Printing Create a document or open a file to print Select Paper Size3 Specify the required settings See Adjusting Print Quality on pageBasic Printing 2 Select Quality & MediaCanceling Printing 1 Press the RESUME/CANCEL button while printingPrinting is canceled and paper is fed out Basic PrintingAccessing Printer Driver Advanced PrintingAdjusting Print Quality for Photographs Printer Driver SettingsAdvanced Printing 3 Open the File menu and select Printing Preferences or PropertiesTo manually adjust Print Quality settings See Printing with Macintosh on pageTo automatically optimize the image Advanced Printing 4 Click OKTo use Vivid Photo option Note In Windows Me or WindowsAdvanced Printing To reduce noise from images captured with a digital cameraPhoto Noise Reduction function reduces noise from blue portions, such as the sky and dark portions of the images captured with your digital camera Note In Windows Me or WindowsClick the Profiles tab Enter new settings in Profiles Advanced Printing1 Open the Printer Properties dialog box Click OK Click OK on the Profiles tabSelect all of the necessary settings Register new printer driver settingsAdvanced Printing 1 Open the Print dialog box 4 Click OKUsing the Bundle Software Advanced Printing„ Easy-PhotoPrint Windows*/Macintosh „ PhotoRecord WindowsPrinting Borderless Photographs Advanced Printing1 Start Easy-PhotoPrint Note Media Types Suitable for Borderless Printing2 Select photographs Advanced PrintingNote Clicking the Correct/Enhance button on the Image Selection tab Advanced Printing 3 Select the paper 4 Select the layoutSelection tab Print tab 2 Select Borderless fullPrinting Maintenance When Printing Becomes Faint or Colors are IncorrectPrinting Maintenance Print Head Cleaning on pagePrinting the Nozzle Check Pattern „ Printing the Nozzle Check PatternPrinting Maintenance Open the Printer Properties dialog boxPrinting Maintenance Open the BJ Printer Utility dialog boxPrint the Nozzle Check Pattern See Examining the Nozzle Check Pattern on pagePrinting Maintenance „ Examining the Nozzle Check PatternSee Examining the Nozzle Check Pattern on page Printing Maintenance If there are neither missing lines nor white stripes in the nozzle check pattern, click Exit to finish the nozzle checkPrint Head Cleaning Printing Maintenance3 Start Print Head Cleaning Ensure that the printer is turned onPrinting Maintenance 3 Start Print Head Cleaning1 Select Cleaning from the pop-up menu 3 When the confirmation message is displayed, click OKPrinting Maintenance See Print Head Deep Cleaning on pageSee Examining the Nozzle Check Pattern on page See Printing the Nozzle Check Pattern on pagePrint Head Deep Cleaning Printing Maintenance3 Start Print Head Deep Cleaning Ensure that the printer is turned onEnsure that the printer is turned on Printing MaintenanceOpen the BJ Printer Utility dialog box Printing Maintenance 3 Start Print Head Deep Cleaning Aligning the Print Head Printing Maintenance1 Click the Maintenance tab 3 Click OK When the confirmation message is displayed, click OK4 Align the Print Head Printing Maintenance2 Enter the numbers 3 Click OK Printing Maintenance Open the BJ Printer Utility dialog boxPrint the pattern 1 Select Test Print from the pop-up menu 2 Click Print Head Alignment4 Align the Print Head Printing Maintenance2 Enter the numbers 3 Click Send Replacing an Ink Tank „ Replacing an Ink TankPrinting Maintenance 3 Prepare a replacement ink tankPrinting Maintenance Insert the ink tankClose the Front Cover Do not re-attach the protective cap once you have removed it„ Resetting the Ink Counter Message Prompting Confirmation of Ink Tank ReplacementPrinting Maintenance Check the message, and click YesResetting the Ink Counter in Printer Properties dialog box Printing Maintenance2 Click Ink Counter Reset 3 Select the newly installed ink tank, then click OKPrinting Maintenance 2 Reset the Ink Counter 1 Select Remaining ink level setting from the pop-up menu2 Click Ink Counter Reset 3 Select the newly installed ink tank 4 Click OK„ How Low Ink Warning Setting Works Printing MaintenanceNote How to Check Ink Level Low Ink Warning DisplayHow to Display Low Ink Warning Correctly Printing MaintenanceTroubleshooting TroubleshootingCannot Install the Printer Driver on page Print Quality is Poor or Contains Errors on pageCannot Install the Printer Driver TroubleshootingProblem described in the Easy Setup InstructionsPrint Quality is Poor or Contains Errors TroubleshootingProblem Possible CauseTroubleshooting ProblemPossible Cause Try ThisTroubleshooting Printer Hardware TroubleshootingProblem Possible CausePaper Does Not Feed Properly TroubleshootingProblem Possible CauseHandling Error Messages TroubleshootingNumber of Flashes Possible CauseAn Error Message Appears on the Screen TroubleshootingProblem Possible CauseTroubleshooting ProblemSee Resetting the Ink Counter on page Possible CauseInstalling the Printer Driver when using Mac OS AppendixAppendix 15 To ensure highest quality output, carry out Print Head alignmentUser’s Guide Table of Contents AppendixAppendix SpecificationsPrinter BJ Printer Driver Systems Requirements AppendixAdditional Systems Requirements for Electric Manual Safety Precautions AppendixAppendix If a child ingests any ink, consult a doctor immediatelyInk may leak out and stain clothing or the surrounding area The metal parts may be very hot and could cause burnsRegulatory Information AppendixColor Printer Model K10240 Canadian Radio Interference RegulationsCANON U.S.A., INC. LIMITED WARRANTY --- USA Only AppendixThe location of the ASF nearest you for carry-in service AppendixIndex Troubleshooting Index10, 15 Printer Properties dialog boxIndex Index Ordering Information DescriptionOrder # Ink TanksQuick Start Guide Canon U.S.A., IncCanon Inc Canon Canada, Inc