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| Troubleshooting | |
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Problem | Possible Cause |
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Printed Paper Curls | Paper being used is | Use High Resolution Paper, Photo Paper Pro or other Canon speciality paper to |
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or Ink Blots | too thin | print images that have high color saturation. | |||
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| Incorrect paper type |
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| On the Main tab, ensure that the Media Type selected matches the media | |||
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| loaded. | |||
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| In the Print dialog box, select Quality & Media from the | |||
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| then ensure that the Media Type selected matches the media loaded. | |||
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| Paper Feed Roller is | Clean the Paper Feed Roller. |
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| dirty | See "Paper Does Not Feed Properly" on page 75. | |||
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Back of Paper is | Inside of the printer is | If the inside of the printer is dirty, printed paper may be smudged. Periodically |
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Smudged | dirty | clean the inside of the printer. | |||
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| See "Cleaning the Inside of the Printer" in the User’s Guide. | |||
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| Paper Feed Roller is | Clean the Paper Feed Roller. |
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| dirty | See "Paper Does Not Feed Properly" on page 75. | |||
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| Media is curled | If media is curled, its print side may be smudged by touching Print Head. |
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| Hold the opposite corners of the media, and gently bend them in the opposite | |||
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| direction to uncurl the media. | |||
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Printed Surface is | Inappropriate paper | Check to see if the paper you are printing on is too thick or curled. |
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Scratched | type used | See "Print Media to Avoid" on page 4. | |||
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| Note that smudging may occur at the top and bottom edges of paper when | |||
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| using Borderless Printing. Ensure that the paper you are using is compatible | |||
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| with Borderless Printing. | |||
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| See "Media Types Suitable for Borderless Printing" on page 38. | |||
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| If all four corners or the printing surface of the paper is curled, the paper may | |||
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| become dirty or the paper may not feed properly. Use the paper after | |||
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| correcting paper curl as follows. | |||
(1)Face up the printing surface*1, and cover it with a
(2)Roll up the paper in a direction opposite to paper curl as the figure below.
(1) | (2) |
*1
(3)Check the printing paper if paper curl is corrected within approximately 2 to 5 mm*2
It is recommended to print the
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| *1 | |
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| *2 | |
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Paper Thickness Lever | Set the Paper Thickness Lever (gray) in suitable position for your media. | |||||
(gray) position is not | See "Canon Speciality Media" on page 9. |
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proper | If the paper is scratched even when printing on plain paper (right ), set | |||||
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| Paper Thickness Lever (gray) to the left ( |
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| Return the Paper Thickness Lever (gray) to the right ( ) after printing. | |||||
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