Troubleshooting

Note POWER lamp flashes alternately green and orange

An error that requires contacting the Customer Care Center may have occurred. Disconnect the printer cable from the printer, and then turn the printer off and unplug the printer from the power supply. Reconnect the printer cable, and then plug the printer back in and turn the printer back on after leaving it for a while. If the problem remains, contact the Customer Care Center.

POWER lamp (green) repeats the illumination sequence (Bluetooth Communication is used)

When Bluetooth Communication is used and BJ Status Monitor is active with the printer power ON, the green POWER lamp repeats the illumination sequence in which it goes out twice every 5 seconds even if nothing is printed. This operation is not abnormal but it indicates that Bluetooth Communication is checking the printer condition. When BJ Status Monitor ends, the POWER lamp will stay lit.

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