Troubleshooting

Print Quality is Poor or Contains Errors

Problem

Possible Cause

 

 

Try This

Ink does not eject

Ink tank is not seated

Check that the ink tanks are firmly seated in the Print Head and reseat them if

properly/Printing is

properly

necessary.

Blurred/ Colors are

 

See "Insert the ink tank." on page 63.

Wrong/White

 

 

 

 

Print Head Nozzles

Print the nozzle check pattern to check for uneven ink output.

Streaks appear

 

clogged

See "Printing the Nozzle Check Pattern" on page 42.

 

 

When a specific color is missing from the nozzle check pattern, clean the Print

 

 

Head.

 

 

If ink supply is uneven: See "Print Head Cleaning" on page 47.

 

 

 

 

 

 

Incorrect paper type

 

 

 

 

 

 

 

 

 

On the Main tab, ensure that the Media Type selected matches the media

 

 

loaded.

 

 

 

 

 

 

 

 

 

In the Print dialog box, select Quality & Media from the pop-up menu, and

 

 

then ensure that the Media Type selected matches the media loaded.

 

 

 

 

Glossy photo paper

Selecting Other Photo Paper from Media Type, which may resolve the problem.

 

other than Canon

Load one sheet at a time and remove each sheet as soon as it is printed.

 

speciality media is

 

 

 

 

used

 

 

 

 

 

 

 

Print Quality not set

Be sure to set the Print Quality setting to High for Windows or Fine for

 

properly

Macintosh.

 

 

 

 

 

 

 

 

 

On the Main tab, click High for the Print Quality setting.

 

 

 

 

 

 

 

 

 

 

1.In the Print dialog box, select Quality & Media from the pop-up menu, and then click Detailed Setting.

2.Drag the Print Quality slide bar to the Fine end.

 

Media not loaded with

Check that your paper is loaded with the correct print side facing up.

 

the print-side up

Consult "Printing Media" in the User’s Guide for detailed instructions on how

 

 

to load and handle your media.

 

 

 

Printed Ruled Lines

Print Head is

Align the Print Head. See "Aligning the Print Head" on page 57.

are Displaced

misaligned

 

 

 

 

 

 

 

Incorrect Paper

Set the Paper Thickness Lever (gray) according to the printing paper type.

 

Thickness Lever (gray)

See "Loading Paper" on page 4.

 

position

 

 

 

 

 

 

 

Print Quality not set

Be sure to set the Print Quality setting to High for Windows or Fine for

 

properly

Macintosh.

 

 

 

 

 

 

 

 

 

 

 

On the Main tab, click High for the Print Quality setting.

 

 

 

 

 

 

 

 

 

 

1.In the Print dialog box, select Quality & Media from the pop-up menu, and then click Detailed Setting.

2.Drag the Print Quality slide bar to the Fine end.

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