Troubleshooting
Cannot Print Properly from the Digital Camera
The following are the possible errors that may occur when printing directly from a digital still camera or digital video camcorder*, and the countermeasures to eliminate them.
* Hereafter, a digital still camera and digital video camcorder are collectively called a digital camera or camera.
Camera Error Message | Possible Cause | Try This |
Printer in use | Images are being printed from | Wait until printing ends. The printer automatically starts |
| the computer | printing the images from the camera after completing the |
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| current printing. |
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Printer warming up | The printer is warming up | Wait until |
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| printing automatically. |
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No paper /Paper error | No paper is loaded | Load the paper in the Auto Sheet Feeder of the printer and |
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| select Continue*1 in the display on your camera. |
Paper Jam | A paper jam occurrs in the | Select Cancel in the display on your camera to cancel the print |
| printer | job. Remove the jammed paper, load new media, and press the |
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| RESUME/CANCEL button. |
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Printer cover open | The Print Head Cover is open | Close the Print Head Cover. |
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No Print Head | No Print Head is installed (The | Install a Print Head according to the Easy Setup Instructions. |
| POWER lamp on the printer | If a Print Head has already been installed, remove it, and then |
| flashes five times) | reinstall it. |
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| If the problem still remains, the Print Head may be defective. |
| The Print Head is defective | |
| (The POWER lamp on the | Contact the Customer Care Center. |
| printer flashes five times) |
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Waste tank (Waste ink | The waste ink absorber*2 is | The printer has a |
absorber*2) full | nearly full | used during Print Head cleaning. This error message indicates |
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| that the waste ink absorber is nearly full. |
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| Selecting Continue*1 in the display on your camera resumes |
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| printing. Printing can be continued for a while, but printing |
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| cannot be continued when the waste ink absorber becomes full. |
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| Contact the Customer Care Center as soon as possible. |
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Ink tank is empty | Replace the ink tank with a | Printing resumes once the Print Head Cover is closed after an |
| new one | ink tank replacement. |
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| You can continue printing by selecting Continue*1 in the display |
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| on your camera with the ink tank empty. But, it is recommended |
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| you replace it with a new one immediately after printing. It may |
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| damage the printer if you continue printing with empty ink |
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| tanks. |
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Printer error | The battery level is low (The | Follow the procedure below. |
| POWER lamp on the printer | 1. Turn off the printer. |
| flashes twelve times) | 2. Connect the supplied Universal AC Adapter or load a charged |
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| battery. |
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| 3. Turn on the printer. |
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| An error requiring servicing | Select Cancel in the display on your camera to cancel the print |
| might have occurred (The | job. |
| POWER lamp on the printer | Disconnect the cable connected to the camera, turn off the |
| flashes alternately orange and | printer, and unplug the power cord of the printer from the |
| green) | outlet. Leave the printer for a while, plug the power cord of the |
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| printer back in the outlet, turn on the printer, and connect the |
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| camera to the printer. |
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| If the error persists, contact the Customer Care Center. |
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*1 To resume printing, you can press the RESUME/CANCEL button on the printer instead of selecting Continue. *2 The waste ink absorber absorbs ink used during cleaning.
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