Troubleshooting

Cannot Print Properly from the Digital Camera

The following are the possible errors that may occur when printing directly from a digital still camera or digital video camcorder*, and the countermeasures to eliminate them.

* Hereafter, a digital still camera and digital video camcorder are collectively called a digital camera or camera.

Camera Error Message

Possible Cause

Try This

Printer in use

Images are being printed from

Wait until printing ends. The printer automatically starts

 

the computer

printing the images from the camera after completing the

 

 

current printing.

 

 

 

Printer warming up

The printer is warming up

Wait until warm-up ends. When it is ready, the printer starts

 

 

printing automatically.

 

 

 

No paper /Paper error

No paper is loaded

Load the paper in the Auto Sheet Feeder of the printer and

 

 

select Continue*1 in the display on your camera.

Paper Jam

A paper jam occurrs in the

Select Cancel in the display on your camera to cancel the print

 

printer

job. Remove the jammed paper, load new media, and press the

 

 

RESUME/CANCEL button.

 

 

 

Printer cover open

The Print Head Cover is open

Close the Print Head Cover.

 

 

 

No Print Head

No Print Head is installed (The

Install a Print Head according to the Easy Setup Instructions.

 

POWER lamp on the printer

If a Print Head has already been installed, remove it, and then

 

flashes five times)

reinstall it.

 

 

If the problem still remains, the Print Head may be defective.

 

The Print Head is defective

 

(The POWER lamp on the

Contact the Customer Care Center.

 

printer flashes five times)

 

 

 

 

Waste tank (Waste ink

The waste ink absorber*2 is

The printer has a built-in waste ink absorber to hold the ink

absorber*2) full

nearly full

used during Print Head cleaning. This error message indicates

 

 

that the waste ink absorber is nearly full.

 

 

Selecting Continue*1 in the display on your camera resumes

 

 

printing. Printing can be continued for a while, but printing

 

 

cannot be continued when the waste ink absorber becomes full.

 

 

Contact the Customer Care Center as soon as possible.

 

 

 

Ink tank is empty

Replace the ink tank with a

Printing resumes once the Print Head Cover is closed after an

 

new one

ink tank replacement.

 

 

You can continue printing by selecting Continue*1 in the display

 

 

on your camera with the ink tank empty. But, it is recommended

 

 

you replace it with a new one immediately after printing. It may

 

 

damage the printer if you continue printing with empty ink

 

 

tanks.

 

 

 

Printer error

The battery level is low (The

Follow the procedure below.

 

POWER lamp on the printer

1. Turn off the printer.

 

flashes twelve times)

2. Connect the supplied Universal AC Adapter or load a charged

 

 

battery.

 

 

3. Turn on the printer.

 

 

 

 

An error requiring servicing

Select Cancel in the display on your camera to cancel the print

 

might have occurred (The

job.

 

POWER lamp on the printer

Disconnect the cable connected to the camera, turn off the

 

flashes alternately orange and

printer, and unplug the power cord of the printer from the

 

green)

outlet. Leave the printer for a while, plug the power cord of the

 

 

printer back in the outlet, turn on the printer, and connect the

 

 

camera to the printer.

 

 

If the error persists, contact the Customer Care Center.

 

 

 

*1 To resume printing, you can press the RESUME/CANCEL button on the printer instead of selecting Continue. *2 The waste ink absorber absorbs ink used during cleaning.

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