Troubleshooting

Paper Does Not Feed Properly

Problem

Possible Cause

 

Try This

Paper Does Not

Inappropriate paper

Check to see if the paper you are printing on is too thick or curled.

Feed Properly

type used

 

See "Print Media to Avoid" on page 4.

 

 

Check if the paper exceeds the load limit mark. If it exceeds, load less paper.

 

 

 

See "Load the paper." on page 5.

 

 

 

 

Paper Feed Roller is

Follow the steps described below to clean the Paper Feed Rollers.

 

dirty

If envelopes or post cards do not feed properly, even after correcting any paper

 

 

curl, clean the Paper Feed Roller.

 

 

1.

Ensure that the printer is turned on and there is no paper loaded in the printer.

 

 

2.

Hold the RESUME/CANCEL button down and release after the POWER lamp

 

 

 

flashes three times.

 

 

 

The paper roller rotates as it cleans.

 

 

3.

Repeat this cleaning operation one more time.

 

 

4.

Load a sheet of plain paper in the printer.

 

 

5.

Hold the RESUME/CANCEL button down and release after the POWER lamp

 

 

 

flashes three times, then feed a sheet of paper.

 

 

 

 

Paper Jams

Remove the paper according to the following procedure.

 

 

1.

Slowly pull the paper out, either from the Auto Sheet Feeder or from the Paper

 

 

 

Output Slot Cover, whichever is easier.

If the paper tears and a piece remains inside the printer, open the Print Head Cover and remove it.

Caution Be careful not to touch any components inside the printer.

After removing all paper, close the Print Head Cover.

• If you cannot pull the paper out, turn the printer off and turn it back on.

The paper will be ejected automatically.

2. Reload the paper into the printer and press the RESUME/CANCEL button.

If you cannot remove the paper or if the paper tears inside the printer, or if the Paper jam error (See "Handling Error Messages" on page 76) continues after removing the paper, contact the Customer Care Center.

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