Troubleshooting

Cannot Install the Printer Driver

Problem

Possible Cause

 

 

 

 

Try This

Cannot Install the

Installation

Follow the Easy Setup Instructions for proper printer driver installation.

Printer Driver

procedure not

If the installer was forced to terminate due to an error, remove the CD-ROM from

 

followed correctly

the CD-ROM drive and restart your computer. Reinstall the printer driver. If this

 

 

problem persists, contact the Customer Care Center.

 

 

 

 

Other applications

Other applications, such as anti-virus software, running in the background can

 

running in the

interfere with the printer driver installation. Close all open software applications

 

background

before reinstalling the printer driver. Refer to the Easy Setup Instructions for

 

 

installing the printer driver.

 

 

 

 

 

 

 

 

Installation does

 

 

 

 

 

 

 

 

 

 

 

 

not start

 

 

 

 

 

 

If printer driver installation did not start automatically when you inserted the CD-

 

automatically when

 

ROM into the CD-ROM drive:

 

the CD-ROM is

 

1. Click Start and select My Computer.

 

inserted into the

 

2. Double-click the CD-ROMicon.

 

drive

 

 

 

 

 

 

 

 

For non-Windows XP, open the My Computer window, and then double-click the CD-

 

 

ROM icon.

 

 

 

 

 

 

 

 

 

 

Double-click the CD-ROMicon on your desktop to start installation.

 

Installation CD-ROM

Ensure that there are no problems with the Setup Software & User’s Guide CD-

 

not working

ROM.

 

properly

 

 

 

 

 

 

 

 

 

 

 

 

Use Windows Explorer to ensure that the CD-ROM can be read.

 

 

 

 

 

 

 

 

 

 

Ensure that the CD-ROMicon is displayed on the desktop.

 

 

If there is any problem with the CD-ROM, contact the Customer Care Center.

 

 

 

 

 

 

 

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