Troubleshooting
Cannot Install the Printer Driver
Problem | Possible Cause |
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Cannot Install the | Installation | Follow the Easy Setup Instructions for proper printer driver installation. | ||||
Printer Driver | procedure not | If the installer was forced to terminate due to an error, remove the | ||||
| followed correctly | the | ||||
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| problem persists, contact the Customer Care Center. | ||||
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| Other applications | Other applications, such as | ||||
| running in the | interfere with the printer driver installation. Close all open software applications | ||||
| background | before reinstalling the printer driver. Refer to the Easy Setup Instructions for | ||||
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| installing the printer driver. | ||||
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| Installation does |
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| not start |
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| If printer driver installation did not start automatically when you inserted the CD- | |||||
| automatically when | |||||
| ROM into the | |||||
| the | |||||
| 1. Click Start and select My Computer. | |||||
| inserted into the | |||||
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| drive | |||||
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| For | ||||
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| ROM icon. | ||||
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| Installation | Ensure that there are no problems with the Setup Software & User’s Guide CD- | ||||
| not working | ROM. | ||||
| properly |
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| Use Windows Explorer to ensure that the | ||||
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| Ensure that the | ||||
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| If there is any problem with the | ||||
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