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IBM QMS 4525 manual Problem Checklist, Error Messages

Models: QMS 4525

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Problem Checklist

WARMING UP PLEASE WAIT

Indicates the printer is warming up after being turned on or is resetting an error.

Error Messages

If you have a problem that you cannot resolve, contact QMS Cus- tomer National Service. See appendix A, “QMS Technical Support,” for information on how to get help.The following service call message requires that you contact QMS Customer National Service:

SERVICE CALL XXX

Problem Checklist

This section provides a list of possible printer problems and solutions. If there is no status message, use the following steps to identify the source of your problem and to determine possible solutions:

1Do the On or Off indicators on the printer control panel come on? If they do not, check the following:

„Is the power cord plugged into both the power outlet and the printer?

„Is the printer turned on?

„Is the controller turned on?

„Is the power outlet working?

„Does the line voltage from the power outlet match the printer's power requirements? (See appendix B, “Technical Specifications.”)

2Can you print a status page? If you cannot, check the follow- ing:

„Did you take the printer off line before you tried to enter the menu structure?

6-22	QMS 4525 Print System User's Guide

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

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IBM QMS 4525 manual Problem Checklist, Error Messages

Contents

EDNord - Istedgade 37A - 9000 Aalborg - telefon QMS 4525 Print System User’s Guide1800265-001D Copyright Notice TrademarksProprietary Statement QMS 4525 Print System Users Guide2 About the Printer Contents1 Introduction EDNord - Istedgade 37A - 9000 Aalborg - telefonQMS 4525 Print System User’s Guide Print MediaDaily Operations Printing Your Files ContentsTroubleshooting QMS 4525 Print System User’s GuideContents B Technical SpecificationsA QMS Customer Support Problem ChecklistPrint Media Specifications Manual NoticesPhysical Specifications Laser SafetyEDNord - Istedgade 37A - 9000 Aalborg - telefon Glossary IndexContents EDNord - Istedgade 37A - 9000 Aalborg - telefon viiiQMS 4525 Print System User’s Guide EDNord - Istedgade 37A - 9000 Aalborg - telefon IntroductionIn This Chapter Contents About This Manual„ Appendix C - Character Encoding Tables „ Chapter 6 - Troubleshooting„ Appendix A - QMS Customer Support „ Appendix D - Manual NoticesGHVHUYHVHPSKDVLVRUUHLWHUDWLRQ Typographic ConventionsAbout This Manual HTXLSPHQWGDPDJHRUHWUHPHDQQR\DQFH„ QMS Crown Document Option Commands About the Documentation„ QMS 4525 Print System Administrator’s Guide „ QMS 4525 Print System Users Guide„ HP PCL 5 Emulation Technical Reference „ QMS Crown Network Notes„ imPRESS Programming Manual „ PS Executive Series Utilities„ QMS Document Option Commands „ Crown Multitasking About the Printer„ Printer features „ Controlling and configuring the printer In This ChapterIntroduction 13 Resident PostScript Typefaces Printer FeaturesPostScript Level 1 and Level 2 Compatibility HP PCL 5 Emulation Detailed Job Accounting6 Resident Emulations 1RWH7UXH7\SHIRQWVDUHQRWVXSSRUWHGE\WKH3&/HPXODWLRQ Printer FeaturesAbout the Printer ISO 4 United Kingdom Lineprinter Emulation CCITT Groups 3 and 4 EmulationLN03 Plus Emulation Software Loadable System UpgradesHP-GL Emulation 32 MB of Resident RAM QMS Crown TechnologyRISC-Based Controller Flexible Paper Handling CapabilitiesConvenient User Interface Internal Hard Disk SupportDisk Caching Printer OptionsNetwork Interfaces „ External Hard Disks„ Dual I/O Slots „ Output OptionsControlling and Configuring the Printer Convenient Control Panel OperationControl Panel Keys IDLELine When the printer is off line, these keys are functional QMS 4525 Print System Users Guide Controlling and Configuring the Printer2-16 Printer Configuring theControlling and About the PrinterOPERATOR CONTROL CONFIGURATIONChanging Configuration Settings Local and Remote Consoles PS Executive Series Utilities Console ModesHeader/Trailer QMS Document Option CommandsCommand Summary HP PCL 5 Emulation PrinterHP-GL Emulation Booklet printingLineprinter Emulation CommandCommand LN03 Plus EmulationPostScript Emulation Session CommandsCrown Multitasking Compile-Ahead Technology 7KH7UDGLWLRQDO5DVWHULDWLRQ3URFHVV406&RPSLOH$KHDG7HFKQRORJ\$SSURDFK DocumentsInput Buffers Emulation Sensing Processor ESP TechnologySimultaneous Interface Operation SIO „ User-Configurable Memory Clients PostScript Heap Client Spool Buffer ClientTemporary Storage Client Font Cache ClientDisk Cache Client Context SwitchingSpooling Overflow 2-31 Crown MultitaskingAbout the Printer EDNord - Istedgade 37A - 9000 Aalborg - telefonIn This Chapter Print Media„ Configuring the paper bins „ Manual feed „ Print media „ Supported sizes and imageable areas „ About paper„ Manual Feed Introduction„ Automatic Feed Manual Feed Slot Upper Input Bin Paper Compartment Lower Input BinMedia Sizes and Imageable Areas About PaperPaper Weight and Type Paper StoragePrinter Paper Size Configuration Automatic Paper Feed1RWH,QSXWELQSDSHUFRQILJXUDWLRQPXVWEHGRQHE\D4066HUYLFH QJLQHHU Input Bin Paper Size ConfigurationManual Feed QMS 4525 Print System Users Guide Unsupported Media TypesAutomatic Paper Feed 1RWH2QOEJPSDSHUIXVLQJLVVOLJKWO\UHGXFHGIn This Chapter Daily Operations„ Refilling toner „ Adjusting paper size switch „ Using the stapler „ Turning the printer on/off „ Dew prevention „ Loading paperIntroduction Turning the Printer On1 Locate the power switch on the right-hand side of the printer 2 Press it to the positionDew Prevention Switch Turning the Printer OffLoading Paper HZ3UHYHQWLRQ6ZLWFKTo load paper, use the following procedure LPDJHGHJUDGDWLRQRYHUWLPH Loading Paper5 Take off the top and bot- tom sheets 6 Open the paper com- partment by lifting the8 Place the paper in the input bin 7 Press the Down button of the bin that you want to fillSDSHUFRPSDUWPHQWZKLOHWKHELQVDUHPRYLQJ 11 Press the Up button of the refilled input bin Refilling Toner 12 Lower the paper compartment cover and close the doorUse the following procedure to refill toner 4 Remove the toner bin lid Adjusting the Paper Size Switch Using the Stapler Refilling Staples1 Open the stacker/ stapler top cover by pressing the release 9 Grip the protruding end of the staples with your fin- gers or pliers Emptying Output Bins „ Printing transparencies and labels „ Canceling print jobs Printing Your Files„ Languages and emulations „ Selecting printer features In This ChapterPrinting Your Files QMS Document Option Commands DOCIntroduction Printer Job Spooling Printer Job SpoolingFeeding Paper Printing Your FilesSelecting an Input Bin „ Default paper„ Network print command Using the Control PanelUsing QMS DOC Commands „ QMS Document Option CommandUsing QMS DOC Commands Using VMS CommandsSelecting Paper by Size displays on the control panel. SIZE is the paper size Using VMS CommandsManual Feed Manual Feed Procedure Do Not Use Unsupported Media2 Insert one sheet into the manual feed slot Selecting a Language or Emulation Side Output BinUsing QMS DOC Selecting the Default Language or EmulationUsing ESP Using VMS Commandsqpr -llanguage filename Using UNIX CommandsDuplex Printing TUMBLE DUPLEX Selecting the Default DuplexingDUPLEX Using UNIX Commands Using QMS DOC CommandsUsing VMS Commands qpr -d filenameUsing QMS DOC Selecting the Default CopiesPrinting Multiple Copies Using VMS Commands$ PRINT/COPIES=number filename Collating OutputUsing UNIX Commands $ PRINT/JOBCOUNT=number filenameUncollated Using QMS DOCCollated Selecting Page Orientation Using VMS Commands Three-hole-punched Paper OrientationUsing QMS DOC The QMS DOC command syntax for page orientation isNormal Duplex 3ULQWVLGHGRZQ3ULQWVLGHGRZQ 6LPSOHXSOH3RUWUDLW6LPSOHXSOH/DQGVFDSHNumber Up Printing Tumble DuplexStapling Your Print Jobs Using QMS DOCOffset Stacking Using QMS DOCPrinting on Transparencies and Labels Canceling a Print JobUsing the Control Panel Printing TransparenciesStart-up Page Using a ConsolePrinting Special Pages Advanced Printer Status PageStandard Printing Header and Trailer Pages ProcedureUsing QMS DOC 5-28 IncludeFeature header onfile command at thePrinting Special Pages QMS 4525 Print System Users GuideUsing VMS Commands The QMS DOC command syntax for printing trailer pages isQMS 4525 Print System Users Guide Printing Special Pages5-30 EDNord - Istedgade 37A - 9000 Aalborg - telefon„ Other common printer problems „ Print quality problems Troubleshooting„ Control panel status messages „ Printer problem checklist In This ChapterIntroduction Preventing Media JamsThis chapter address common printer problems and provides instruc- tions on how to correct them Clearing Paper Jams Input Path Paper Jamsand remove any misfed paper at the paper feed rollers When You Have Finished1 Open the paper compartment 2 Check both paper input bins Duplex Unit Paper Jams 1 Grasp the handle on the duplex unit cover, and pull down the cover2 Remove any jammed paper and close the duplex unit cover Clearing Paper JamsHQWIHUQHQZROOHQ Remove any jammed paperDQRWKHUSDSHUMDP When You Have Finished5 Remove any jammed paper, and replace the manual feed plate Output Path Paper Jams 2 Open the hinged section of the sorter0HWDOODEGHFNXQJHQGHV7UDQVSRUWPHFKDQLVPXVGDVLHVHKUKHL¹VLQG Page Printer Fails to Print When You Have FinishedPower-Up Status Messages Control Panel Status MessagesQMS Softload x.x Ready to Boot Operational Status MessagesTroubleshooting ACCOUNTING ALREADY DISABLED6-14 ACCOUNTING ENABLEDControl Panel Status Messages QMS 4525 Print System Users GuideControl Panel Status Messages TroubleshootingIndicates that the specified accounting file is created when accounting is enabled and the files are not in existence or these files are created following a Reset Accounting. XXXXXXXXXXXXXXXX represents the Job Accounting or Paper Accounting file 6-15QMS 4525 Print System Users Guide Control Panel Status Messages6-16 6-17 TroubleshootingControl Panel Status Messages EMPTY xxx OUTBIN6-18 NEW FILE SIZE WILL TAKE EFFECT WHEN ACCOUNTING IS ENABLEDControl Panel Status Messages QMS 4525 Print System Users Guide6-19 TroubleshootingControl Panel Status Messages 6-20 Indicates an image transfer error. Contact QMS National Service. See appendix A, “QMS Customer Support,” for information on how to get helpControl Panel Status Messages QMS 4525 Print System Users Guide6-21 TroubleshootingControl Panel Status Messages Indicates that the sorter door is open. Close the sorter doorProblem Checklist Error Messages3 Is the printer receiving data from the computer? IBM PC Compatible Computer Checklist Other Common Printer ProblemsApple Macintosh Checklist No Start-up PageNetware Banner Page Job Does Not Print Not All Pages PrintMedia Jam Message Stays On Print Image Problems Preventing Inaccurate Bin Level ReadingsEDNord - Istedgade 37A - 9000 Aalborg - telefon QMS Customer SupportIn This Chapter Your Application Vendor Sources of SupportYour QMS Vendor Q-FAXInternet The QMS Corporate Bulletin Board SystemCompuServe 1RWH7KHDUHDFRGHZLOOFKDQJHWRRQ-DQXDU\Sources of Support QMS National ServicePhone Numbers QMS Customer SupportQMS Customer Technical Assurance CTA QMS 4525 Print System Users Guide QMS World-wide OfficesQMS World-wide Offices United StatesTechnical Specifications EDNord - Istedgade 37A - 9000 Aalborg - telefonLaser Safety Print Engine SpecificationsResolution TypeLower Input Bin Input Bin ConfigurationOutput Bins Standard Output BinExposure System PhotoconductorCharging System „ 40-bin face-down sorterPower Consumption Fusing MechanismCleaning System Developing SystemOuter Dimensions Physical SpecificationsWeight Weight of PackagingRoom Ventilation Room VolumeSpace Requirements Acoustic Noise EmissionSupported Print Media Print Media SpecificationsHard Disks Input BinsPrint Media Sizes and Imageable Areas Do Not UseConsumables TonerConsumables Master BeltTechnical Specifications B-11QMS 4525 Print System Users Guide ConsumablesB-12 EDNord - Istedgade 37A - 9000 Aalborg - telefonManual Notices EDNord - Istedgade 37A - 9000 Aalborg - telefon2 &DXWLRQ$Q\PRGLILFDWLRQVRUFKDQJHVWRWKLVSURGXFWQRWHSUHVVO\ Manual NoticeFCC Compliance Canadian Users Laser SafetyInternational Notices Declaration of Manufacturer/Importer Vfg 1046/1984 Conformity StatementBescheininigung des Herstellers/Importeurs Electronics EmissionsColophon EDNord - Istedgade 37A - 9000 Aalborg - telefon ColophonQMS 4525 Print System Users Guide A/a Key Glossary0..9,%.. Key Alphanumeric ValueApplication Automatic Jam RecoverySee jam recovery ASCIIBitmap BootCancel Key BufferConnector CommandConfiguration Connector BoxCrown Emulation Sensing Processor Technology DTR/DSREmulation EngineEthernet Factory DefaultEscape Sequence Fixed SpacingHost Computer Header PageHeap IconI/O Cable Jam RecoveryInternal Fonts Landscape OrientationLegal Small Multi-value Key Paper Path Page Description Language PDLPaper Jam ParallelPitch Printed Circuit Board Right Key ResolutionResident Fonts RISCSerial Interface Screen FontSerial SIMMSystem Administrator Stroke WeightSymbol Set TimeoutTransparency Token-Ring NetworkTrailer Page TypefaceG-19 XON/XOFFGlossary EDNord - Istedgade 37A - 9000 Aalborg - telefonQMS 4525 Print System Users Guide XON/XOFFG-20 EDNord - Istedgade 37A - 9000 Aalborg - telefonIndex I-22 QMS 4525 Print System User’s GuideIndex I-23I-24 QMS 4525 Print System User’s GuideIndex I-25Paper feed I-26QMS 4525 Print System User’s Guide Index I-27I-28 QMS 4525 Print System User’s GuideIndex I-29EDNord - Istedgade 37A - 9000 Aalborg - telefon I-30QMS 4525 Print System User’s Guide