IBM QMS 4525 manual Sources of Support, Your QMS Vendor, Your Application Vendor, Q-Fax

Sources of Support

Sources of Support

Several sources of help and information are available, depending on the type of help you need:

Your QMS Vendor

Your local vendor (the one from whom you bought the printer) may be best equipped to help you. Your vendor has specially trained service technicians available to answer questions, and the equipment to ana- lyze your printer problems.

Your Application Vendor

Often, “printing” problems have more to do with the application being used than with the printer. In this case, the application manufacturer is the best source of help.

Q-FAX

Q-FAX, a QMS information retrieval service, provides application notes, technical support notes on common printing problems, and information about printer specifications, options, accessories, con- sumables, and prices.

In the United States and Canada, call (800) 633-7213 to reach Q- FAX. In all other countries, call (205) 633-3850. Have your fax number handy when you call (or place the call from your fax machine's hand- set).

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You can choose to have either a directory (a list of currently available documents on a particular topic) or a specific document sent to you. The first time you call, request the directory (press 2 on your phone or fax keypad when prompted). Then call back to request specific docu- ments. You can order up to three documents per call.

A-2 QMS 4525 Print System User's Guide

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