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IBM QMS 4525 manual Control Panel Status Messages, Troubleshooting, 6-21

Models: QMS 4525

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Control Panel

Status Messages

SERVICE CALL 211

Indicates that the stacker upper tray didn’t reach the correct position. Contact QMS National Service. See appendix A, “QMS Customer Support,” for information on how to get help.

SERVICE CALL 215

Indicates a stacker lower tray jog error. Contact QMS National Service. See appendix A, “QMS Customer Support,” for information on how to get help.

SERVICE CALL 216

Indicates a stacker upper tray jog error. Contact QMS National Service. See appendix A, “QMS Customer Support,” for information on how to get help.

SERVICE CALL UNK

Indicates that the printer has encountered an untrapped error. Contact QMS National Service. See appendix A, “QMS Customer Support,” for information on how to get help.

SORTER DOOR OPEN

Indicates that the sorter door is open. Close the sorter door.

TONER LOW

Indicates that the toner is low. Refill the toner bin. See chapter 4, “Refilling Toner” earlier in this chapter, for information on refilling the toner bin.

TRAY DOWN xxxxxx

Indicates that either the upper or lower tray, or both trays are down. This error is a warning. Raise the tray by pressing the Tray Up key to resume printing.

UNKNOWN ERROR

Indicates that the printer has encountered an untrapped error. Contact National Service. See appendix A, “QMS Customer Support,” for information on how to get help.

UPPER TRAY: DOWN

Indicates that the upper tray is down and must be raised for printing to resume.

WAITING FOR INPUT END JOB?

Indicates that the printer compiler is waiting on incoming data for the first job in the job queue. It is possible that the job did not end with an end-of-job indicator and therefore cannot end by itself. The message is displayed in case you want to use the Cancel key to cancel the job or send an end-of-job indicator. The message disappears if more input arrives from the port or if you use the Cancel key. No other jobs can be printed until this job has ended.

Troubleshooting

6-21

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

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IBM QMS 4525 manual Control Panel Status Messages, Troubleshooting, 6-21

Contents

1800265-001D QMS 4525 Print System User’s GuideEDNord - Istedgade 37A - 9000 Aalborg - telefon Proprietary Statement TrademarksCopyright Notice QMS 4525 Print System Users Guide1 Introduction Contents2 About the Printer EDNord - Istedgade 37A - 9000 Aalborg - telefonDaily Operations Print MediaQMS 4525 Print System User’s Guide Contents Printing Your FilesQMS 4525 Print System User’s Guide TroubleshootingA QMS Customer Support B Technical SpecificationsContents Problem ChecklistPhysical Specifications Manual NoticesPrint Media Specifications Laser SafetyContents Glossary IndexEDNord - Istedgade 37A - 9000 Aalborg - telefon QMS 4525 Print System User’s Guide viiiEDNord - Istedgade 37A - 9000 Aalborg - telefon In This Chapter IntroductionEDNord - Istedgade 37A - 9000 Aalborg - telefon About This Manual Contents„ Appendix A - QMS Customer Support „ Chapter 6 - Troubleshooting„ Appendix C - Character Encoding Tables „ Appendix D - Manual NoticesAbout This Manual Typographic ConventionsGHVHUYHVHPSKDVLVRUUHLWHUDWLRQ HTXLSPHQWGDPDJHRUHWUHPHDQQR\DQFH„ QMS 4525 Print System Administrator’s Guide About the Documentation„ QMS Crown Document Option Commands „ QMS 4525 Print System Users Guide„ imPRESS Programming Manual „ QMS Crown Network Notes„ HP PCL 5 Emulation Technical Reference „ PS Executive Series Utilities„ Printer features „ Controlling and configuring the printer About the Printer„ QMS Document Option Commands „ Crown Multitasking In This ChapterIntroduction PostScript Level 1 and Level 2 Compatibility Printer Features13 Resident PostScript Typefaces 6 Resident Emulations Detailed Job AccountingHP PCL 5 Emulation About the Printer Printer Features1RWH7UXH7\SHIRQWVDUHQRWVXSSRUWHGE\WKH3&/HPXODWLRQ ISO 4 United Kingdom CCITT Groups 3 and 4 Emulation Lineprinter EmulationHP-GL Emulation Software Loadable System UpgradesLN03 Plus Emulation RISC-Based Controller QMS Crown Technology32 MB of Resident RAM Flexible Paper Handling CapabilitiesDisk Caching Internal Hard Disk SupportConvenient User Interface Printer Options„ Dual I/O Slots „ External Hard DisksNetwork Interfaces „ Output OptionsConvenient Control Panel Operation Controlling and Configuring the PrinterIDLE Control Panel KeysLine When the printer is off line, these keys are functional 2-16 Controlling and Configuring the PrinterQMS 4525 Print System Users Guide Controlling and Configuring thePrinter About the PrinterChanging Configuration Settings CONFIGURATIONOPERATOR CONTROL Local and Remote Consoles Console Modes PS Executive Series UtilitiesCommand Summary QMS Document Option CommandsHeader/Trailer HP-GL Emulation PrinterHP PCL 5 Emulation Booklet printingCommand CommandLineprinter Emulation LN03 Plus EmulationCrown Multitasking Session CommandsPostScript Emulation 7KH7UDGLWLRQDO5DVWHULDWLRQ3URFHVV Compile-Ahead TechnologyDocuments 406&RPSLOH$KHDG7HFKQRORJ\$SSURDFKSimultaneous Interface Operation SIO Emulation Sensing Processor ESP TechnologyInput Buffers „ User-Configurable Memory Clients Temporary Storage Client Spool Buffer ClientPostScript Heap Client Font Cache ClientSpooling Overflow Context SwitchingDisk Cache Client About the Printer Crown Multitasking2-31 EDNord - Istedgade 37A - 9000 Aalborg - telefon„ Configuring the paper bins „ Manual feed Print MediaIn This Chapter „ Print media „ Supported sizes and imageable areas „ About paper„ Automatic Feed Introduction„ Manual Feed Manual Feed Slot Upper Input Bin Paper Compartment Lower Input BinAbout Paper Media Sizes and Imageable AreasPaper Storage Paper Weight and TypeAutomatic Paper Feed Printer Paper Size ConfigurationManual Feed Input Bin Paper Size Configuration1RWH,QSXWELQSDSHUFRQILJXUDWLRQPXVWEHGRQHE\D4066HUYLFH QJLQHHU Automatic Paper Feed Unsupported Media TypesQMS 4525 Print System Users Guide 1RWH2QOEJPSDSHUIXVLQJLVVOLJKWO\UHGXFHG„ Refilling toner „ Adjusting paper size switch „ Using the stapler Daily OperationsIn This Chapter „ Turning the printer on/off „ Dew prevention „ Loading paper1 Locate the power switch on the right-hand side of the printer Turning the Printer OnIntroduction 2 Press it to the positionTurning the Printer Off Dew Prevention SwitchHZ3UHYHQWLRQ6ZLWFK Loading PaperTo load paper, use the following procedure 5 Take off the top and bot- tom sheets Loading PaperLPDJHGHJUDGDWLRQRYHUWLPH 6 Open the paper com- partment by lifting theSDSHUFRPSDUWPHQWZKLOHWKHELQVDUHPRYLQJ 7 Press the Down button of the bin that you want to fill8 Place the paper in the input bin 11 Press the Up button of the refilled input bin 12 Lower the paper compartment cover and close the door Refilling TonerUse the following procedure to refill toner 4 Remove the toner bin lid Adjusting the Paper Size Switch Refilling Staples Using the Stapler1 Open the stacker/ stapler top cover by pressing the release 9 Grip the protruding end of the staples with your fin- gers or pliers Emptying Output Bins „ Languages and emulations „ Selecting printer features Printing Your Files„ Printing transparencies and labels „ Canceling print jobs In This ChapterIntroduction QMS Document Option Commands DOCPrinting Your Files Feeding Paper Printer Job SpoolingPrinter Job Spooling Printing Your Files„ Default paper Selecting an Input BinUsing QMS DOC Commands Using the Control Panel„ Network print command „ QMS Document Option CommandSelecting Paper by Size Using VMS CommandsUsing QMS DOC Commands Manual Feed Using VMS Commandsdisplays on the control panel. SIZE is the paper size Do Not Use Unsupported Media Manual Feed Procedure2 Insert one sheet into the manual feed slot Side Output Bin Selecting a Language or EmulationUsing ESP Selecting the Default Language or EmulationUsing QMS DOC Using VMS CommandsDuplex Printing Using UNIX Commandsqpr -llanguage filename DUPLEX Selecting the Default DuplexingTUMBLE DUPLEX Using VMS Commands Using QMS DOC CommandsUsing UNIX Commands qpr -d filenamePrinting Multiple Copies Selecting the Default CopiesUsing QMS DOC Using VMS CommandsUsing UNIX Commands Collating Output$ PRINT/COPIES=number filename $ PRINT/JOBCOUNT=number filenameCollated Using QMS DOCUncollated Selecting Page Orientation Using QMS DOC Three-hole-punched Paper OrientationUsing VMS Commands The QMS DOC command syntax for page orientation is3ULQWVLGHGRZQ3ULQWVLGHGRZQ 6LPSOHXSOH3RUWUDLW6LPSOHXSOH/DQGVFDSH Normal DuplexTumble Duplex Number Up PrintingUsing QMS DOC Stapling Your Print JobsUsing QMS DOC Offset StackingUsing the Control Panel Canceling a Print JobPrinting on Transparencies and Labels Printing TransparenciesPrinting Special Pages Using a ConsoleStart-up Page Standard Printer Status PageAdvanced Using QMS DOC ProcedurePrinting Header and Trailer Pages Printing Special Pages IncludeFeature header onfile command at the5-28 QMS 4525 Print System Users GuideThe QMS DOC command syntax for printing trailer pages is Using VMS Commands5-30 Printing Special PagesQMS 4525 Print System Users Guide EDNord - Istedgade 37A - 9000 Aalborg - telefon„ Control panel status messages „ Printer problem checklist Troubleshooting„ Other common printer problems „ Print quality problems In This ChapterThis chapter address common printer problems and provides instruc- tions on how to correct them Preventing Media JamsIntroduction Input Path Paper Jams Clearing Paper Jams1 Open the paper compartment 2 Check both paper input bins When You Have Finishedand remove any misfed paper at the paper feed rollers 1 Grasp the handle on the duplex unit cover, and pull down the cover Duplex Unit Paper JamsHQWIHUQHQZROOHQ Clearing Paper Jams2 Remove any jammed paper and close the duplex unit cover Remove any jammed paper5 Remove any jammed paper, and replace the manual feed plate When You Have FinishedDQRWKHUSDSHUMDP 2 Open the hinged section of the sorter Output Path Paper Jams0HWDOODEGHFNXQJHQGHV7UDQVSRUWPHFKDQLVPXVGDVLHVHKUKHL¹VLQG Page When You Have Finished Printer Fails to PrintControl Panel Status Messages Power-Up Status MessagesTroubleshooting Operational Status MessagesQMS Softload x.x Ready to Boot ACCOUNTING ALREADY DISABLEDControl Panel Status Messages ACCOUNTING ENABLED6-14 QMS 4525 Print System Users GuideIndicates that the specified accounting file is created when accounting is enabled and the files are not in existence or these files are created following a Reset Accounting. XXXXXXXXXXXXXXXX represents the Job Accounting or Paper Accounting file TroubleshootingControl Panel Status Messages 6-156-16 Control Panel Status MessagesQMS 4525 Print System Users Guide Control Panel Status Messages Troubleshooting6-17 EMPTY xxx OUTBINControl Panel Status Messages NEW FILE SIZE WILL TAKE EFFECT WHEN ACCOUNTING IS ENABLED6-18 QMS 4525 Print System Users GuideControl Panel Status Messages Troubleshooting6-19 Control Panel Status Messages Indicates an image transfer error. Contact QMS National Service. See appendix A, “QMS Customer Support,” for information on how to get help6-20 QMS 4525 Print System Users GuideControl Panel Status Messages Troubleshooting6-21 Indicates that the sorter door is open. Close the sorter doorError Messages Problem Checklist3 Is the printer receiving data from the computer? Apple Macintosh Checklist Other Common Printer ProblemsIBM PC Compatible Computer Checklist No Start-up PageMedia Jam Message Stays On Not All Pages PrintNetware Banner Page Job Does Not Print Preventing Inaccurate Bin Level Readings Print Image ProblemsIn This Chapter QMS Customer SupportEDNord - Istedgade 37A - 9000 Aalborg - telefon Your QMS Vendor Sources of SupportYour Application Vendor Q-FAXCompuServe The QMS Corporate Bulletin Board SystemInternet 1RWH7KHDUHDFRGHZLOOFKDQJHWRRQ-DQXDU\Phone Numbers QMS National ServiceSources of Support QMS Customer SupportQMS Customer Technical Assurance CTA QMS World-wide Offices QMS World-wide OfficesQMS 4525 Print System Users Guide United StatesEDNord - Istedgade 37A - 9000 Aalborg - telefon Technical SpecificationsResolution Print Engine SpecificationsLaser Safety TypeOutput Bins Input Bin ConfigurationLower Input Bin Standard Output BinCharging System PhotoconductorExposure System „ 40-bin face-down sorterCleaning System Fusing MechanismPower Consumption Developing SystemWeight Physical SpecificationsOuter Dimensions Weight of PackagingSpace Requirements Room VolumeRoom Ventilation Acoustic Noise EmissionHard Disks Print Media SpecificationsSupported Print Media Input BinsDo Not Use Print Media Sizes and Imageable AreasToner ConsumablesTechnical Specifications Master BeltConsumables B-11B-12 ConsumablesQMS 4525 Print System Users Guide EDNord - Istedgade 37A - 9000 Aalborg - telefonEDNord - Istedgade 37A - 9000 Aalborg - telefon Manual NoticesFCC Compliance Manual Notice2 &DXWLRQ$Q\PRGLILFDWLRQVRUFKDQJHVWRWKLVSURGXFWQRWHSUHVVO\ International Notices Laser SafetyCanadian Users Bescheininigung des Herstellers/Importeurs Vfg 1046/1984 Conformity StatementDeclaration of Manufacturer/Importer Electronics EmissionsColophon QMS 4525 Print System Users Guide ColophonEDNord - Istedgade 37A - 9000 Aalborg - telefon 0..9,%.. Key GlossaryA/a Key Alphanumeric ValueSee jam recovery Automatic Jam RecoveryApplication ASCIICancel Key BootBitmap BufferConfiguration CommandConnector Connector BoxCrown Emulation DTR/DSREmulation Sensing Processor Technology EngineEscape Sequence Factory DefaultEthernet Fixed SpacingHeap Header PageHost Computer IconInternal Fonts Jam RecoveryI/O Cable Landscape OrientationLegal Small Multi-value Key Paper Jam Page Description Language PDLPaper Path ParallelPitch Printed Circuit Board Resident Fonts ResolutionRight Key RISCSerial Screen FontSerial Interface SIMMSymbol Set Stroke WeightSystem Administrator TimeoutTrailer Page Token-Ring NetworkTransparency TypefaceGlossary XON/XOFFG-19 EDNord - Istedgade 37A - 9000 Aalborg - telefonG-20 XON/XOFFQMS 4525 Print System Users Guide EDNord - Istedgade 37A - 9000 Aalborg - telefonIndex QMS 4525 Print System User’s Guide I-22I-23 IndexQMS 4525 Print System User’s Guide I-24I-25 IndexQMS 4525 Print System User’s Guide I-26Paper feed I-27 IndexQMS 4525 Print System User’s Guide I-28I-29 IndexQMS 4525 Print System User’s Guide I-30EDNord - Istedgade 37A - 9000 Aalborg - telefon