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IBM QMS 4525 manual Is the printer receiving data from the computer?

Models: QMS 4525

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Problem Checklist

„Does at least one paper input bin contain paper? If not,

LOAD UPPER TRAY XXX PAPER displays.

„Is there a media jam?

3Is the printer receiving data from the computer?

„Is the printer on line? The message display should display IDLE, and the On indicator should be lit.

„Has the interface port been set to a language or emulation that does not match the file you are sending?

„If you are using the serial interface, is the baud rate (speed of data transmission) of the printer, the computer, and your application software the same? Print a status page from the control panel to check your printer setting.

„If you still cannot identify the problem, contact QMS Cus- tomer Technical Assurance.

4Is the printer printing codes or not printing at all when in ESP mode? If one of these things is happening, check the following:

„Reconfigure the port to the specific printer language of the file you are trying to print. See your system administrator.

„If a PostScript file prints PostScript language statements while in ESP mode, increase the ESP timeout. (See the Sys- tem Administrator's Guide for instructions.)

„If you continue to have problems with the ESP mode select- ing a printer emulation, contact QMS Customer Technical Assurance. See appendix A, “QMS Customer Support,” for information on customer support.

Troubleshooting

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EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

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IBM QMS 4525 manual Is the printer receiving data from the computer?

Contents

QMS 4525 Print System User’s Guide 1800265-001DEDNord - Istedgade 37A - 9000 Aalborg - telefon QMS 4525 Print System Users Guide TrademarksProprietary Statement Copyright NoticeEDNord - Istedgade 37A - 9000 Aalborg - telefon Contents1 Introduction 2 About the PrinterPrint Media Daily OperationsQMS 4525 Print System User’s Guide Contents Printing Your FilesQMS 4525 Print System User’s Guide TroubleshootingProblem Checklist B Technical SpecificationsA QMS Customer Support ContentsLaser Safety Manual NoticesPhysical Specifications Print Media SpecificationsGlossary Index ContentsEDNord - Istedgade 37A - 9000 Aalborg - telefon viii QMS 4525 Print System User’s GuideEDNord - Istedgade 37A - 9000 Aalborg - telefon Introduction In This ChapterEDNord - Istedgade 37A - 9000 Aalborg - telefon About This Manual Contents„ Appendix D - Manual Notices „ Chapter 6 - Troubleshooting„ Appendix A - QMS Customer Support „ Appendix C - Character Encoding TablesHTXLSPHQWGDPDJHRUHWUHPHDQQR\DQFH Typographic ConventionsAbout This Manual GHVHUYHVHPSKDVLVRUUHLWHUDWLRQ„ QMS 4525 Print System Users Guide About the Documentation„ QMS 4525 Print System Administrator’s Guide „ QMS Crown Document Option Commands„ PS Executive Series Utilities „ QMS Crown Network Notes„ imPRESS Programming Manual „ HP PCL 5 Emulation Technical ReferenceIn This Chapter About the Printer„ Printer features „ Controlling and configuring the printer „ QMS Document Option Commands „ Crown MultitaskingIntroduction Printer Features PostScript Level 1 and Level 2 Compatibility13 Resident PostScript Typefaces Detailed Job Accounting 6 Resident EmulationsHP PCL 5 Emulation Printer Features About the Printer1RWH7UXH7\SHIRQWVDUHQRWVXSSRUWHGE\WKH3&/HPXODWLRQ ISO 4 United Kingdom CCITT Groups 3 and 4 Emulation Lineprinter EmulationSoftware Loadable System Upgrades HP-GL EmulationLN03 Plus Emulation Flexible Paper Handling Capabilities QMS Crown TechnologyRISC-Based Controller 32 MB of Resident RAMPrinter Options Internal Hard Disk SupportDisk Caching Convenient User Interface„ Output Options „ External Hard Disks„ Dual I/O Slots Network InterfacesConvenient Control Panel Operation Controlling and Configuring the PrinterIDLE Control Panel KeysLine When the printer is off line, these keys are functional Controlling and Configuring the Printer 2-16QMS 4525 Print System Users Guide About the Printer Configuring theControlling and PrinterCONFIGURATION Changing Configuration SettingsOPERATOR CONTROL Local and Remote Consoles Console Modes PS Executive Series UtilitiesQMS Document Option Commands Command SummaryHeader/Trailer Booklet printing PrinterHP-GL Emulation HP PCL 5 EmulationLN03 Plus Emulation CommandCommand Lineprinter EmulationSession Commands Crown MultitaskingPostScript Emulation 7KH7UDGLWLRQDO5DVWHULDWLRQ3URFHVV Compile-Ahead TechnologyDocuments 406&RPSLOH$KHDG7HFKQRORJ\$SSURDFKEmulation Sensing Processor ESP Technology Simultaneous Interface Operation SIOInput Buffers „ User-Configurable Memory Clients Font Cache Client Spool Buffer ClientTemporary Storage Client PostScript Heap ClientContext Switching Spooling OverflowDisk Cache Client EDNord - Istedgade 37A - 9000 Aalborg - telefon Crown MultitaskingAbout the Printer 2-31„ Print media „ Supported sizes and imageable areas „ About paper Print Media„ Configuring the paper bins „ Manual feed In This ChapterManual Feed Slot Upper Input Bin Paper Compartment Lower Input Bin Introduction„ Automatic Feed „ Manual FeedAbout Paper Media Sizes and Imageable AreasPaper Storage Paper Weight and TypeAutomatic Paper Feed Printer Paper Size ConfigurationInput Bin Paper Size Configuration Manual Feed1RWH,QSXWELQSDSHUFRQILJXUDWLRQPXVWEHGRQHE\D4066HUYLFH QJLQHHU 1RWH2QOEJPSDSHUIXVLQJLVVOLJKWO\UHGXFHG Unsupported Media TypesAutomatic Paper Feed QMS 4525 Print System Users Guide„ Turning the printer on/off „ Dew prevention „ Loading paper Daily Operations„ Refilling toner „ Adjusting paper size switch „ Using the stapler In This Chapter2 Press it to the position Turning the Printer On1 Locate the power switch on the right-hand side of the printer IntroductionTurning the Printer Off Dew Prevention SwitchHZ3UHYHQWLRQ6ZLWFK Loading PaperTo load paper, use the following procedure 6 Open the paper com- partment by lifting the Loading Paper5 Take off the top and bot- tom sheets LPDJHGHJUDGDWLRQRYHUWLPH7 Press the Down button of the bin that you want to fill SDSHUFRPSDUWPHQWZKLOHWKHELQVDUHPRYLQJ8 Place the paper in the input bin 11 Press the Up button of the refilled input bin 12 Lower the paper compartment cover and close the door Refilling TonerUse the following procedure to refill toner 4 Remove the toner bin lid Adjusting the Paper Size Switch Refilling Staples Using the Stapler1 Open the stacker/ stapler top cover by pressing the release 9 Grip the protruding end of the staples with your fin- gers or pliers Emptying Output Bins In This Chapter Printing Your Files„ Languages and emulations „ Selecting printer features „ Printing transparencies and labels „ Canceling print jobsQMS Document Option Commands DOC IntroductionPrinting Your Files Printing Your Files Printer Job SpoolingFeeding Paper Printer Job Spooling„ Default paper Selecting an Input Bin„ QMS Document Option Command Using the Control PanelUsing QMS DOC Commands „ Network print commandUsing VMS Commands Selecting Paper by SizeUsing QMS DOC Commands Using VMS Commands Manual Feeddisplays on the control panel. SIZE is the paper size Do Not Use Unsupported Media Manual Feed Procedure2 Insert one sheet into the manual feed slot Side Output Bin Selecting a Language or EmulationUsing VMS Commands Selecting the Default Language or EmulationUsing ESP Using QMS DOCUsing UNIX Commands Duplex Printingqpr -llanguage filename Selecting the Default Duplexing DUPLEXTUMBLE DUPLEX qpr -d filename Using QMS DOC CommandsUsing VMS Commands Using UNIX CommandsUsing VMS Commands Selecting the Default CopiesPrinting Multiple Copies Using QMS DOC$ PRINT/JOBCOUNT=number filename Collating OutputUsing UNIX Commands $ PRINT/COPIES=number filenameUsing QMS DOC CollatedUncollated Selecting Page Orientation The QMS DOC command syntax for page orientation is Three-hole-punched Paper OrientationUsing QMS DOC Using VMS Commands3ULQWVLGHGRZQ3ULQWVLGHGRZQ 6LPSOHXSOH3RUWUDLW6LPSOHXSOH/DQGVFDSH Normal DuplexTumble Duplex Number Up PrintingUsing QMS DOC Stapling Your Print JobsUsing QMS DOC Offset StackingPrinting Transparencies Canceling a Print JobUsing the Control Panel Printing on Transparencies and LabelsUsing a Console Printing Special PagesStart-up Page Printer Status Page StandardAdvanced Procedure Using QMS DOCPrinting Header and Trailer Pages QMS 4525 Print System Users Guide IncludeFeature header onfile command at thePrinting Special Pages 5-28The QMS DOC command syntax for printing trailer pages is Using VMS CommandsEDNord - Istedgade 37A - 9000 Aalborg - telefon Printing Special Pages5-30 QMS 4525 Print System Users GuideIn This Chapter Troubleshooting„ Control panel status messages „ Printer problem checklist „ Other common printer problems „ Print quality problemsPreventing Media Jams This chapter address common printer problems and provides instruc- tions on how to correct themIntroduction Input Path Paper Jams Clearing Paper JamsWhen You Have Finished 1 Open the paper compartment 2 Check both paper input binsand remove any misfed paper at the paper feed rollers 1 Grasp the handle on the duplex unit cover, and pull down the cover Duplex Unit Paper JamsRemove any jammed paper Clearing Paper JamsHQWIHUQHQZROOHQ 2 Remove any jammed paper and close the duplex unit coverWhen You Have Finished 5 Remove any jammed paper, and replace the manual feed plateDQRWKHUSDSHUMDP 2 Open the hinged section of the sorter Output Path Paper Jams0HWDOODEGHFNXQJHQGHV7UDQVSRUWPHFKDQLVPXVGDVLHVHKUKHL¹VLQG Page When You Have Finished Printer Fails to PrintControl Panel Status Messages Power-Up Status MessagesACCOUNTING ALREADY DISABLED Operational Status MessagesTroubleshooting QMS Softload x.x Ready to BootQMS 4525 Print System Users Guide ACCOUNTING ENABLEDControl Panel Status Messages 6-146-15 TroubleshootingIndicates that the specified accounting file is created when accounting is enabled and the files are not in existence or these files are created following a Reset Accounting. XXXXXXXXXXXXXXXX represents the Job Accounting or Paper Accounting file Control Panel Status MessagesControl Panel Status Messages 6-16QMS 4525 Print System Users Guide EMPTY xxx OUTBIN TroubleshootingControl Panel Status Messages 6-17QMS 4525 Print System Users Guide NEW FILE SIZE WILL TAKE EFFECT WHEN ACCOUNTING IS ENABLEDControl Panel Status Messages 6-18Troubleshooting Control Panel Status Messages6-19 QMS 4525 Print System Users Guide Indicates an image transfer error. Contact QMS National Service. See appendix A, “QMS Customer Support,” for information on how to get helpControl Panel Status Messages 6-20Indicates that the sorter door is open. Close the sorter door TroubleshootingControl Panel Status Messages 6-21Error Messages Problem Checklist3 Is the printer receiving data from the computer? No Start-up Page Other Common Printer ProblemsApple Macintosh Checklist IBM PC Compatible Computer ChecklistNot All Pages Print Media Jam Message Stays OnNetware Banner Page Job Does Not Print Preventing Inaccurate Bin Level Readings Print Image ProblemsQMS Customer Support In This ChapterEDNord - Istedgade 37A - 9000 Aalborg - telefon Q-FAX Sources of SupportYour QMS Vendor Your Application Vendor1RWH7KHDUHDFRGHZLOOFKDQJHWRRQ-DQXDU\ The QMS Corporate Bulletin Board SystemCompuServe InternetQMS Customer Support QMS National ServicePhone Numbers Sources of SupportQMS Customer Technical Assurance CTA United States QMS World-wide OfficesQMS World-wide Offices QMS 4525 Print System Users GuideEDNord - Istedgade 37A - 9000 Aalborg - telefon Technical SpecificationsType Print Engine SpecificationsResolution Laser SafetyStandard Output Bin Input Bin ConfigurationOutput Bins Lower Input Bin„ 40-bin face-down sorter PhotoconductorCharging System Exposure SystemDeveloping System Fusing MechanismCleaning System Power ConsumptionWeight of Packaging Physical SpecificationsWeight Outer DimensionsAcoustic Noise Emission Room VolumeSpace Requirements Room VentilationInput Bins Print Media SpecificationsHard Disks Supported Print MediaDo Not Use Print Media Sizes and Imageable AreasToner ConsumablesB-11 Master BeltTechnical Specifications ConsumablesEDNord - Istedgade 37A - 9000 Aalborg - telefon ConsumablesB-12 QMS 4525 Print System Users GuideEDNord - Istedgade 37A - 9000 Aalborg - telefon Manual NoticesManual Notice FCC Compliance2 &DXWLRQ$Q\PRGLILFDWLRQVRUFKDQJHVWRWKLVSURGXFWQRWHSUHVVO\ Laser Safety International NoticesCanadian Users Electronics Emissions Vfg 1046/1984 Conformity StatementBescheininigung des Herstellers/Importeurs Declaration of Manufacturer/ImporterColophon Colophon QMS 4525 Print System Users GuideEDNord - Istedgade 37A - 9000 Aalborg - telefon Alphanumeric Value Glossary0..9,%.. Key A/a KeyASCII Automatic Jam RecoverySee jam recovery ApplicationBuffer BootCancel Key BitmapConnector Box CommandConfiguration ConnectorCrown Engine DTR/DSREmulation Emulation Sensing Processor TechnologyFixed Spacing Factory DefaultEscape Sequence EthernetIcon Header PageHeap Host ComputerLandscape Orientation Jam RecoveryInternal Fonts I/O CableLegal Small Multi-value Key Parallel Page Description Language PDLPaper Jam Paper PathPitch Printed Circuit Board RISC ResolutionResident Fonts Right KeySIMM Screen FontSerial Serial InterfaceTimeout Stroke WeightSymbol Set System AdministratorTypeface Token-Ring NetworkTrailer Page TransparencyEDNord - Istedgade 37A - 9000 Aalborg - telefon XON/XOFFGlossary G-19EDNord - Istedgade 37A - 9000 Aalborg - telefon XON/XOFFG-20 QMS 4525 Print System Users GuideIndex QMS 4525 Print System User’s Guide I-22I-23 IndexQMS 4525 Print System User’s Guide I-24I-25 IndexI-26 QMS 4525 Print System User’s GuidePaper feed I-27 IndexQMS 4525 Print System User’s Guide I-28I-29 IndexI-30 QMS 4525 Print System User’s GuideEDNord - Istedgade 37A - 9000 Aalborg - telefon