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IBM QMS 4525 A QMS Customer Support, B Technical Specifications, Contents, Problem Checklist

Models: QMS 4525

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Operational Status Messages 6-13

Error Messages 6-22

Problem Checklist	6-22
Apple Macintosh Checklist 6-24
IBM PC Compatible Computer Checklist 6-24
Other Common Printer Problems	6-25
No Start-up Page 6-25
Not All Pages Print 6-25
Media Jam Message Stays On 6-25
Netware Banner Page Job Does Not Print 6-26
Preventing Inaccurate Bin Level Readings	6-26
Print Image Problems	6-26

A QMS Customer Support

Sources of Support

A-2

Your QMS Vendor A-2

Your Application Vendor A-2

Q-FAX A-2

The QMS Corporate Bulletin Board System A-3

CompuServe A-3

Internet A-3

QMS National Service A-4

QMS Customer Technical Assurance (CTA) A-5

QMS World-wide Offices

A-6

B Technical Specifications

Print Engine Specifications

B-2

Type B-2

Resolution B-2

Laser Safety B-2

Printing Speed B-2

Warm-up Time B-2

Input Bins B-2

Contents

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

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Contents

1800265-001D QMS 4525 Print System User’s GuideEDNord - Istedgade 37A - 9000 Aalborg - telefon QMS 4525 Print System Users Guide TrademarksProprietary Statement Copyright NoticeEDNord - Istedgade 37A - 9000 Aalborg - telefon Contents1 Introduction 2 About the PrinterDaily Operations Print MediaQMS 4525 Print System User’s Guide Contents Printing Your FilesQMS 4525 Print System User’s Guide TroubleshootingProblem Checklist B Technical SpecificationsA QMS Customer Support ContentsLaser Safety Manual NoticesPhysical Specifications Print Media SpecificationsContents Glossary IndexEDNord - Istedgade 37A - 9000 Aalborg - telefon QMS 4525 Print System User’s Guide viiiEDNord - Istedgade 37A - 9000 Aalborg - telefon In This Chapter IntroductionEDNord - Istedgade 37A - 9000 Aalborg - telefon About This Manual Contents„ Appendix D - Manual Notices „ Chapter 6 - Troubleshooting„ Appendix A - QMS Customer Support „ Appendix C - Character Encoding TablesHTXLSPHQWGDPDJHRUHWUHPHDQQR\DQFH Typographic ConventionsAbout This Manual GHVHUYHVHPSKDVLVRUUHLWHUDWLRQ„ QMS 4525 Print System Users Guide About the Documentation„ QMS 4525 Print System Administrator’s Guide „ QMS Crown Document Option Commands„ PS Executive Series Utilities „ QMS Crown Network Notes„ imPRESS Programming Manual „ HP PCL 5 Emulation Technical ReferenceIn This Chapter About the Printer„ Printer features „ Controlling and configuring the printer „ QMS Document Option Commands „ Crown MultitaskingIntroduction PostScript Level 1 and Level 2 Compatibility Printer Features13 Resident PostScript Typefaces 6 Resident Emulations Detailed Job AccountingHP PCL 5 Emulation About the Printer Printer Features1RWH7UXH7\SHIRQWVDUHQRWVXSSRUWHGE\WKH3&/HPXODWLRQ ISO 4 United Kingdom CCITT Groups 3 and 4 Emulation Lineprinter EmulationHP-GL Emulation Software Loadable System UpgradesLN03 Plus Emulation Flexible Paper Handling Capabilities QMS Crown TechnologyRISC-Based Controller 32 MB of Resident RAMPrinter Options Internal Hard Disk SupportDisk Caching Convenient User Interface„ Output Options „ External Hard Disks„ Dual I/O Slots Network InterfacesConvenient Control Panel Operation Controlling and Configuring the PrinterIDLE Control Panel KeysLine When the printer is off line, these keys are functional 2-16 Controlling and Configuring the PrinterQMS 4525 Print System Users Guide About the Printer Configuring theControlling and PrinterChanging Configuration Settings CONFIGURATIONOPERATOR CONTROL Local and Remote Consoles Console Modes PS Executive Series UtilitiesCommand Summary QMS Document Option CommandsHeader/Trailer Booklet printing PrinterHP-GL Emulation HP PCL 5 EmulationLN03 Plus Emulation CommandCommand Lineprinter EmulationCrown Multitasking Session CommandsPostScript Emulation 7KH7UDGLWLRQDO5DVWHULDWLRQ3URFHVV Compile-Ahead TechnologyDocuments 406&RPSLOH$KHDG7HFKQRORJ\$SSURDFKSimultaneous Interface Operation SIO Emulation Sensing Processor ESP TechnologyInput Buffers „ User-Configurable Memory Clients Font Cache Client Spool Buffer ClientTemporary Storage Client PostScript Heap ClientSpooling Overflow Context SwitchingDisk Cache Client EDNord - Istedgade 37A - 9000 Aalborg - telefon Crown MultitaskingAbout the Printer 2-31„ Print media „ Supported sizes and imageable areas „ About paper Print Media„ Configuring the paper bins „ Manual feed In This ChapterManual Feed Slot Upper Input Bin Paper Compartment Lower Input Bin Introduction„ Automatic Feed „ Manual FeedAbout Paper Media Sizes and Imageable AreasPaper Storage Paper Weight and TypeAutomatic Paper Feed Printer Paper Size ConfigurationManual Feed Input Bin Paper Size Configuration1RWH,QSXWELQSDSHUFRQILJXUDWLRQPXVWEHGRQHE\D4066HUYLFH QJLQHHU 1RWH2QOEJPSDSHUIXVLQJLVVOLJKWO\UHGXFHG Unsupported Media TypesAutomatic Paper Feed QMS 4525 Print System Users Guide„ Turning the printer on/off „ Dew prevention „ Loading paper Daily Operations„ Refilling toner „ Adjusting paper size switch „ Using the stapler In This Chapter2 Press it to the position Turning the Printer On1 Locate the power switch on the right-hand side of the printer IntroductionTurning the Printer Off Dew Prevention SwitchHZ3UHYHQWLRQ6ZLWFK Loading PaperTo load paper, use the following procedure 6 Open the paper com- partment by lifting the Loading Paper5 Take off the top and bot- tom sheets LPDJHGHJUDGDWLRQRYHUWLPHSDSHUFRPSDUWPHQWZKLOHWKHELQVDUHPRYLQJ 7 Press the Down button of the bin that you want to fill8 Place the paper in the input bin 11 Press the Up button of the refilled input bin 12 Lower the paper compartment cover and close the door Refilling TonerUse the following procedure to refill toner 4 Remove the toner bin lid Adjusting the Paper Size Switch Refilling Staples Using the Stapler1 Open the stacker/ stapler top cover by pressing the release 9 Grip the protruding end of the staples with your fin- gers or pliers Emptying Output Bins In This Chapter Printing Your Files„ Languages and emulations „ Selecting printer features „ Printing transparencies and labels „ Canceling print jobsIntroduction QMS Document Option Commands DOCPrinting Your Files Printing Your Files Printer Job SpoolingFeeding Paper Printer Job Spooling„ Default paper Selecting an Input Bin„ QMS Document Option Command Using the Control PanelUsing QMS DOC Commands „ Network print commandSelecting Paper by Size Using VMS CommandsUsing QMS DOC Commands Manual Feed Using VMS Commandsdisplays on the control panel. SIZE is the paper size Do Not Use Unsupported Media Manual Feed Procedure2 Insert one sheet into the manual feed slot Side Output Bin Selecting a Language or EmulationUsing VMS Commands Selecting the Default Language or EmulationUsing ESP Using QMS DOCDuplex Printing Using UNIX Commandsqpr -llanguage filename DUPLEX Selecting the Default DuplexingTUMBLE DUPLEX qpr -d filename Using QMS DOC CommandsUsing VMS Commands Using UNIX CommandsUsing VMS Commands Selecting the Default CopiesPrinting Multiple Copies Using QMS DOC$ PRINT/JOBCOUNT=number filename Collating OutputUsing UNIX Commands $ PRINT/COPIES=number filenameCollated Using QMS DOCUncollated Selecting Page Orientation The QMS DOC command syntax for page orientation is Three-hole-punched Paper OrientationUsing QMS DOC Using VMS Commands3ULQWVLGHGRZQ3ULQWVLGHGRZQ 6LPSOHXSOH3RUWUDLW6LPSOHXSOH/DQGVFDSH Normal DuplexTumble Duplex Number Up PrintingUsing QMS DOC Stapling Your Print JobsUsing QMS DOC Offset StackingPrinting Transparencies Canceling a Print JobUsing the Control Panel Printing on Transparencies and LabelsPrinting Special Pages Using a ConsoleStart-up Page Standard Printer Status PageAdvanced Using QMS DOC ProcedurePrinting Header and Trailer Pages QMS 4525 Print System Users Guide IncludeFeature header onfile command at thePrinting Special Pages 5-28The QMS DOC command syntax for printing trailer pages is Using VMS CommandsEDNord - Istedgade 37A - 9000 Aalborg - telefon Printing Special Pages5-30 QMS 4525 Print System Users GuideIn This Chapter Troubleshooting„ Control panel status messages „ Printer problem checklist „ Other common printer problems „ Print quality problemsThis chapter address common printer problems and provides instruc- tions on how to correct them Preventing Media JamsIntroduction Input Path Paper Jams Clearing Paper Jams1 Open the paper compartment 2 Check both paper input bins When You Have Finishedand remove any misfed paper at the paper feed rollers 1 Grasp the handle on the duplex unit cover, and pull down the cover Duplex Unit Paper JamsRemove any jammed paper Clearing Paper JamsHQWIHUQHQZROOHQ 2 Remove any jammed paper and close the duplex unit cover5 Remove any jammed paper, and replace the manual feed plate When You Have FinishedDQRWKHUSDSHUMDP 2 Open the hinged section of the sorter Output Path Paper Jams0HWDOODEGHFNXQJHQGHV7UDQVSRUWPHFKDQLVPXVGDVLHVHKUKHL¹VLQG Page When You Have Finished Printer Fails to PrintControl Panel Status Messages Power-Up Status MessagesACCOUNTING ALREADY DISABLED Operational Status MessagesTroubleshooting QMS Softload x.x Ready to BootQMS 4525 Print System Users Guide ACCOUNTING ENABLEDControl Panel Status Messages 6-146-15 TroubleshootingIndicates that the specified accounting file is created when accounting is enabled and the files are not in existence or these files are created following a Reset Accounting. XXXXXXXXXXXXXXXX represents the Job Accounting or Paper Accounting file Control Panel Status Messages6-16 Control Panel Status MessagesQMS 4525 Print System Users Guide EMPTY xxx OUTBIN TroubleshootingControl Panel Status Messages 6-17QMS 4525 Print System Users Guide NEW FILE SIZE WILL TAKE EFFECT WHEN ACCOUNTING IS ENABLEDControl Panel Status Messages 6-18Control Panel Status Messages Troubleshooting6-19 QMS 4525 Print System Users Guide Indicates an image transfer error. Contact QMS National Service. See appendix A, “QMS Customer Support,” for information on how to get helpControl Panel Status Messages 6-20Indicates that the sorter door is open. Close the sorter door TroubleshootingControl Panel Status Messages 6-21Error Messages Problem Checklist3 Is the printer receiving data from the computer? No Start-up Page Other Common Printer ProblemsApple Macintosh Checklist IBM PC Compatible Computer ChecklistMedia Jam Message Stays On Not All Pages PrintNetware Banner Page Job Does Not Print Preventing Inaccurate Bin Level Readings Print Image ProblemsIn This Chapter QMS Customer SupportEDNord - Istedgade 37A - 9000 Aalborg - telefon Q-FAX Sources of SupportYour QMS Vendor Your Application Vendor1RWH7KHDUHDFRGHZLOOFKDQJHWRRQ-DQXDU\ The QMS Corporate Bulletin Board SystemCompuServe InternetQMS Customer Support QMS National ServicePhone Numbers Sources of SupportQMS Customer Technical Assurance CTA United States QMS World-wide OfficesQMS World-wide Offices QMS 4525 Print System Users GuideEDNord - Istedgade 37A - 9000 Aalborg - telefon Technical SpecificationsType Print Engine SpecificationsResolution Laser SafetyStandard Output Bin Input Bin ConfigurationOutput Bins Lower Input Bin„ 40-bin face-down sorter PhotoconductorCharging System Exposure SystemDeveloping System Fusing MechanismCleaning System Power ConsumptionWeight of Packaging Physical SpecificationsWeight Outer DimensionsAcoustic Noise Emission Room VolumeSpace Requirements Room VentilationInput Bins Print Media SpecificationsHard Disks Supported Print MediaDo Not Use Print Media Sizes and Imageable AreasToner ConsumablesB-11 Master BeltTechnical Specifications ConsumablesEDNord - Istedgade 37A - 9000 Aalborg - telefon ConsumablesB-12 QMS 4525 Print System Users GuideEDNord - Istedgade 37A - 9000 Aalborg - telefon Manual NoticesFCC Compliance Manual Notice2 &DXWLRQ$Q\PRGLILFDWLRQVRUFKDQJHVWRWKLVSURGXFWQRWHSUHVVO\ International Notices Laser SafetyCanadian Users Electronics Emissions Vfg 1046/1984 Conformity StatementBescheininigung des Herstellers/Importeurs Declaration of Manufacturer/ImporterColophon QMS 4525 Print System Users Guide ColophonEDNord - Istedgade 37A - 9000 Aalborg - telefon Alphanumeric Value Glossary0..9,%.. Key A/a KeyASCII Automatic Jam RecoverySee jam recovery ApplicationBuffer BootCancel Key BitmapConnector Box CommandConfiguration ConnectorCrown Engine DTR/DSREmulation Emulation Sensing Processor TechnologyFixed Spacing Factory DefaultEscape Sequence EthernetIcon Header PageHeap Host ComputerLandscape Orientation Jam RecoveryInternal Fonts I/O CableLegal Small Multi-value Key Parallel Page Description Language PDLPaper Jam Paper PathPitch Printed Circuit Board RISC ResolutionResident Fonts Right KeySIMM Screen FontSerial Serial InterfaceTimeout Stroke WeightSymbol Set System AdministratorTypeface Token-Ring NetworkTrailer Page TransparencyEDNord - Istedgade 37A - 9000 Aalborg - telefon XON/XOFFGlossary G-19EDNord - Istedgade 37A - 9000 Aalborg - telefon XON/XOFFG-20 QMS 4525 Print System Users GuideIndex QMS 4525 Print System User’s Guide I-22I-23 IndexQMS 4525 Print System User’s Guide I-24I-25 IndexQMS 4525 Print System User’s Guide I-26Paper feed I-27 IndexQMS 4525 Print System User’s Guide I-28I-29 IndexQMS 4525 Print System User’s Guide I-30EDNord - Istedgade 37A - 9000 Aalborg - telefon