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IBM QMS 4525 manual QMS National Service, Phone Numbers, Sources of Support, QMS Customer Support

Models: QMS 4525

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Sources of Support

QMS National Service

If you have a problem you cannot resolve, contact QMS National Ser- vice. The following service call message requires that you contact QMS National Service:

SERVICE CALL xxx

Phone Numbers

(800) 762-8894	Service information and maintenance pricing for QMS
	and other manufacturers printer’s
1-800-858-1597	On-site service and depot repair information
	7 a.m. to 7 p.m. Central Time
1-205-633-4300	Spare parts ordering and information
Extension 2530	8 a.m. to 5 p.m. Central Time

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QMS Customer Support

A-4

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

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IBM QMS 4525 manual QMS National Service, Phone Numbers, Sources of Support, QMS Customer Support

Contents

1800265-001D QMS 4525 Print System User’s GuideEDNord - Istedgade 37A - 9000 Aalborg - telefon Copyright Notice TrademarksProprietary Statement QMS 4525 Print System Users Guide2 About the Printer Contents1 Introduction EDNord - Istedgade 37A - 9000 Aalborg - telefonDaily Operations Print MediaQMS 4525 Print System User’s Guide Printing Your Files ContentsTroubleshooting QMS 4525 Print System User’s GuideContents B Technical SpecificationsA QMS Customer Support Problem ChecklistPrint Media Specifications Manual NoticesPhysical Specifications Laser SafetyContents Glossary IndexEDNord - Istedgade 37A - 9000 Aalborg - telefon QMS 4525 Print System User’s Guide viiiEDNord - Istedgade 37A - 9000 Aalborg - telefon In This Chapter IntroductionEDNord - Istedgade 37A - 9000 Aalborg - telefon Contents About This Manual„ Appendix C - Character Encoding Tables „ Chapter 6 - Troubleshooting„ Appendix A - QMS Customer Support „ Appendix D - Manual NoticesGHVHUYHVHPSKDVLVRUUHLWHUDWLRQ Typographic ConventionsAbout This Manual HTXLSPHQWGDPDJHRUHWUHPHDQQR\DQFH„ QMS Crown Document Option Commands About the Documentation„ QMS 4525 Print System Administrator’s Guide „ QMS 4525 Print System Users Guide„ HP PCL 5 Emulation Technical Reference „ QMS Crown Network Notes„ imPRESS Programming Manual „ PS Executive Series Utilities„ QMS Document Option Commands „ Crown Multitasking About the Printer„ Printer features „ Controlling and configuring the printer In This ChapterIntroduction PostScript Level 1 and Level 2 Compatibility Printer Features13 Resident PostScript Typefaces 6 Resident Emulations Detailed Job AccountingHP PCL 5 Emulation About the Printer Printer Features1RWH7UXH7\SHIRQWVDUHQRWVXSSRUWHGE\WKH3&/HPXODWLRQ ISO 4 United Kingdom Lineprinter Emulation CCITT Groups 3 and 4 EmulationHP-GL Emulation Software Loadable System UpgradesLN03 Plus Emulation 32 MB of Resident RAM QMS Crown TechnologyRISC-Based Controller Flexible Paper Handling CapabilitiesConvenient User Interface Internal Hard Disk SupportDisk Caching Printer OptionsNetwork Interfaces „ External Hard Disks„ Dual I/O Slots „ Output OptionsControlling and Configuring the Printer Convenient Control Panel OperationControl Panel Keys IDLELine When the printer is off line, these keys are functional 2-16 Controlling and Configuring the PrinterQMS 4525 Print System Users Guide Printer Configuring theControlling and About the PrinterChanging Configuration Settings CONFIGURATIONOPERATOR CONTROL Local and Remote Consoles PS Executive Series Utilities Console ModesCommand Summary QMS Document Option CommandsHeader/Trailer HP PCL 5 Emulation PrinterHP-GL Emulation Booklet printingLineprinter Emulation CommandCommand LN03 Plus EmulationCrown Multitasking Session CommandsPostScript Emulation Compile-Ahead Technology 7KH7UDGLWLRQDO5DVWHULDWLRQ3URFHVV406&RPSLOH$KHDG7HFKQRORJ\$SSURDFK DocumentsSimultaneous Interface Operation SIO Emulation Sensing Processor ESP TechnologyInput Buffers „ User-Configurable Memory Clients PostScript Heap Client Spool Buffer ClientTemporary Storage Client Font Cache ClientSpooling Overflow Context SwitchingDisk Cache Client 2-31 Crown MultitaskingAbout the Printer EDNord - Istedgade 37A - 9000 Aalborg - telefonIn This Chapter Print Media„ Configuring the paper bins „ Manual feed „ Print media „ Supported sizes and imageable areas „ About paper„ Manual Feed Introduction„ Automatic Feed Manual Feed Slot Upper Input Bin Paper Compartment Lower Input BinMedia Sizes and Imageable Areas About PaperPaper Weight and Type Paper StoragePrinter Paper Size Configuration Automatic Paper FeedManual Feed Input Bin Paper Size Configuration1RWH,QSXWELQSDSHUFRQILJXUDWLRQPXVWEHGRQHE\D4066HUYLFH QJLQHHU QMS 4525 Print System Users Guide Unsupported Media TypesAutomatic Paper Feed 1RWH2QOEJPSDSHUIXVLQJLVVOLJKWO\UHGXFHGIn This Chapter Daily Operations„ Refilling toner „ Adjusting paper size switch „ Using the stapler „ Turning the printer on/off „ Dew prevention „ Loading paperIntroduction Turning the Printer On1 Locate the power switch on the right-hand side of the printer 2 Press it to the positionDew Prevention Switch Turning the Printer OffLoading Paper HZ3UHYHQWLRQ6ZLWFKTo load paper, use the following procedure LPDJHGHJUDGDWLRQRYHUWLPH Loading Paper5 Take off the top and bot- tom sheets 6 Open the paper com- partment by lifting theSDSHUFRPSDUWPHQWZKLOHWKHELQVDUHPRYLQJ 7 Press the Down button of the bin that you want to fill8 Place the paper in the input bin 11 Press the Up button of the refilled input bin Refilling Toner 12 Lower the paper compartment cover and close the doorUse the following procedure to refill toner 4 Remove the toner bin lid Adjusting the Paper Size Switch Using the Stapler Refilling Staples1 Open the stacker/ stapler top cover by pressing the release 9 Grip the protruding end of the staples with your fin- gers or pliers Emptying Output Bins „ Printing transparencies and labels „ Canceling print jobs Printing Your Files„ Languages and emulations „ Selecting printer features In This ChapterIntroduction QMS Document Option Commands DOCPrinting Your Files Printer Job Spooling Printer Job SpoolingFeeding Paper Printing Your FilesSelecting an Input Bin „ Default paper„ Network print command Using the Control PanelUsing QMS DOC Commands „ QMS Document Option CommandSelecting Paper by Size Using VMS CommandsUsing QMS DOC Commands Manual Feed Using VMS Commandsdisplays on the control panel. SIZE is the paper size Manual Feed Procedure Do Not Use Unsupported Media2 Insert one sheet into the manual feed slot Selecting a Language or Emulation Side Output BinUsing QMS DOC Selecting the Default Language or EmulationUsing ESP Using VMS CommandsDuplex Printing Using UNIX Commandsqpr -llanguage filename DUPLEX Selecting the Default DuplexingTUMBLE DUPLEX Using UNIX Commands Using QMS DOC CommandsUsing VMS Commands qpr -d filenameUsing QMS DOC Selecting the Default CopiesPrinting Multiple Copies Using VMS Commands$ PRINT/COPIES=number filename Collating OutputUsing UNIX Commands $ PRINT/JOBCOUNT=number filenameCollated Using QMS DOCUncollated Selecting Page Orientation Using VMS Commands Three-hole-punched Paper OrientationUsing QMS DOC The QMS DOC command syntax for page orientation isNormal Duplex 3ULQWVLGHGRZQ3ULQWVLGHGRZQ 6LPSOHXSOH3RUWUDLW6LPSOHXSOH/DQGVFDSHNumber Up Printing Tumble DuplexStapling Your Print Jobs Using QMS DOCOffset Stacking Using QMS DOCPrinting on Transparencies and Labels Canceling a Print JobUsing the Control Panel Printing TransparenciesPrinting Special Pages Using a ConsoleStart-up Page Standard Printer Status PageAdvanced Using QMS DOC ProcedurePrinting Header and Trailer Pages 5-28 IncludeFeature header onfile command at thePrinting Special Pages QMS 4525 Print System Users GuideUsing VMS Commands The QMS DOC command syntax for printing trailer pages isQMS 4525 Print System Users Guide Printing Special Pages5-30 EDNord - Istedgade 37A - 9000 Aalborg - telefon„ Other common printer problems „ Print quality problems Troubleshooting„ Control panel status messages „ Printer problem checklist In This ChapterThis chapter address common printer problems and provides instruc- tions on how to correct them Preventing Media JamsIntroduction Clearing Paper Jams Input Path Paper Jams1 Open the paper compartment 2 Check both paper input bins When You Have Finishedand remove any misfed paper at the paper feed rollers Duplex Unit Paper Jams 1 Grasp the handle on the duplex unit cover, and pull down the cover2 Remove any jammed paper and close the duplex unit cover Clearing Paper JamsHQWIHUQHQZROOHQ Remove any jammed paper5 Remove any jammed paper, and replace the manual feed plate When You Have FinishedDQRWKHUSDSHUMDP Output Path Paper Jams 2 Open the hinged section of the sorter0HWDOODEGHFNXQJHQGHV7UDQVSRUWPHFKDQLVPXVGDVLHVHKUKHL¹VLQG Page Printer Fails to Print When You Have FinishedPower-Up Status Messages Control Panel Status MessagesQMS Softload x.x Ready to Boot Operational Status MessagesTroubleshooting ACCOUNTING ALREADY DISABLED6-14 ACCOUNTING ENABLEDControl Panel Status Messages QMS 4525 Print System Users GuideControl Panel Status Messages TroubleshootingIndicates that the specified accounting file is created when accounting is enabled and the files are not in existence or these files are created following a Reset Accounting. XXXXXXXXXXXXXXXX represents the Job Accounting or Paper Accounting file 6-156-16 Control Panel Status MessagesQMS 4525 Print System Users Guide 6-17 TroubleshootingControl Panel Status Messages EMPTY xxx OUTBIN6-18 NEW FILE SIZE WILL TAKE EFFECT WHEN ACCOUNTING IS ENABLEDControl Panel Status Messages QMS 4525 Print System Users GuideControl Panel Status Messages Troubleshooting6-19 6-20 Indicates an image transfer error. Contact QMS National Service. See appendix A, “QMS Customer Support,” for information on how to get helpControl Panel Status Messages QMS 4525 Print System Users Guide6-21 TroubleshootingControl Panel Status Messages Indicates that the sorter door is open. Close the sorter doorProblem Checklist Error Messages3 Is the printer receiving data from the computer? IBM PC Compatible Computer Checklist Other Common Printer ProblemsApple Macintosh Checklist No Start-up PageMedia Jam Message Stays On Not All Pages PrintNetware Banner Page Job Does Not Print Print Image Problems Preventing Inaccurate Bin Level ReadingsIn This Chapter QMS Customer SupportEDNord - Istedgade 37A - 9000 Aalborg - telefon Your Application Vendor Sources of SupportYour QMS Vendor Q-FAXInternet The QMS Corporate Bulletin Board SystemCompuServe 1RWH7KHDUHDFRGHZLOOFKDQJHWRRQ-DQXDU\Sources of Support QMS National ServicePhone Numbers QMS Customer SupportQMS Customer Technical Assurance CTA QMS 4525 Print System Users Guide QMS World-wide OfficesQMS World-wide Offices United StatesTechnical Specifications EDNord - Istedgade 37A - 9000 Aalborg - telefonLaser Safety Print Engine SpecificationsResolution TypeLower Input Bin Input Bin ConfigurationOutput Bins Standard Output BinExposure System PhotoconductorCharging System „ 40-bin face-down sorterPower Consumption Fusing MechanismCleaning System Developing SystemOuter Dimensions Physical SpecificationsWeight Weight of PackagingRoom Ventilation Room VolumeSpace Requirements Acoustic Noise EmissionSupported Print Media Print Media SpecificationsHard Disks Input BinsPrint Media Sizes and Imageable Areas Do Not UseConsumables TonerConsumables Master BeltTechnical Specifications B-11QMS 4525 Print System Users Guide ConsumablesB-12 EDNord - Istedgade 37A - 9000 Aalborg - telefonManual Notices EDNord - Istedgade 37A - 9000 Aalborg - telefonFCC Compliance Manual Notice2 &DXWLRQ$Q\PRGLILFDWLRQVRUFKDQJHVWRWKLVSURGXFWQRWHSUHVVO\ International Notices Laser SafetyCanadian Users Declaration of Manufacturer/Importer Vfg 1046/1984 Conformity StatementBescheininigung des Herstellers/Importeurs Electronics EmissionsColophon QMS 4525 Print System Users Guide ColophonEDNord - Istedgade 37A - 9000 Aalborg - telefon A/a Key Glossary0..9,%.. Key Alphanumeric ValueApplication Automatic Jam RecoverySee jam recovery ASCIIBitmap BootCancel Key BufferConnector CommandConfiguration Connector BoxCrown Emulation Sensing Processor Technology DTR/DSREmulation EngineEthernet Factory DefaultEscape Sequence Fixed SpacingHost Computer Header PageHeap IconI/O Cable Jam RecoveryInternal Fonts Landscape OrientationLegal Small Multi-value Key Paper Path Page Description Language PDLPaper Jam ParallelPitch Printed Circuit Board Right Key ResolutionResident Fonts RISCSerial Interface Screen FontSerial SIMMSystem Administrator Stroke WeightSymbol Set TimeoutTransparency Token-Ring NetworkTrailer Page TypefaceG-19 XON/XOFFGlossary EDNord - Istedgade 37A - 9000 Aalborg - telefonQMS 4525 Print System Users Guide XON/XOFFG-20 EDNord - Istedgade 37A - 9000 Aalborg - telefonIndex I-22 QMS 4525 Print System User’s GuideIndex I-23I-24 QMS 4525 Print System User’s GuideIndex I-25QMS 4525 Print System User’s Guide I-26Paper feed Index I-27I-28 QMS 4525 Print System User’s GuideIndex I-29QMS 4525 Print System User’s Guide I-30EDNord - Istedgade 37A - 9000 Aalborg - telefon

QMS National Service

Phone Numbers

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