Canon JX510P 75Troubleshooting, Documents Sent From the Fax are Spotted or Dirty, The Fax Does Not Switch Automatically Between Telephone and Fax Reception

75Troubleshooting

ENGLISH

Documents Sent From the Fax are Spotted or DirtyCannot Send Using Error Correction Mode (ECM)Errors Occur Frequently While SendingzReceiving ProblemsCannot Receive a Document AutomaticallyThe Fax Does Not Switch Automatically Between Telephone and Fax Reception

Cause Action

The receiving fax machine may not be

working properly.

Check the fax by making a copy (see page22). If the copy is clear, the problem

may be in the receiving fax machine. If the copy is spotted or dirty, clean the

scanner components (see page69).

The document may not have been

loaded correctly into the ADF.

Remove the document, stack it if necessary, and load it into the ADF correctly

(see page21).

Cause Action

The receiving party’s fax machine may

not support ECM.

If the receiving party’s fax machine does not support ECM, then the document is

sent in normal mode without error checking.

ECM may be disabled. Make sure ECM is on (see <ECM TX> on page57).

Cause Action

The telephone lines may be in poor

condition, or you may have a bad

connection.

Lower the transmission speed (see <TX START SPEED> on page58).

Cause Action

The fax may not be set to receive

automatically.

For the fax to receive documents automatically, the receive mode must be set to

<FAX ONLY MODE>, <Fax/Tel Mode>, <NET SWITCH>*, <ANS.MACHINE

MODE> (see page32), or TAM mode** must be set (see page 42). If you have

set <ANS.MACHINE MODE>, check that an answering machine is connected to

the fax and that it is turned on with an outgoing message properly recorded (see

page34).

The fax may have a document stored in

memory.

Print out any documents stored in memory (see page40).

An error may have occurred during

reception. zCheck the LCD for an error message (see page85).

zPrint the ACTIVITY REPORT and check for an error (see page60).

The Rear Tray may be empty. Make sure paper is loaded in the Rear Tray (see your setup sheet or page21).

The telephone line may not be

connected properly.

Make sure all line connections are secure (see your setup sheet).

The machine is under maintenance. /

The machine is sending a fax. / The

machine is printing another document.

Cancel sending, printing, or maintenance as soon as possible.

* Only available in some countries.

** JX510P only.

Cause Action

The fax may not be set to switch

automatically between telephone and

fax reception.

For the fax to switch automatically, the receive mode must be set to <Fax/Tel

Mode>, <NET SWITCH>* or <ANS.MACHINE MODE> (see page32), or TAM

mode** must be set (see page42). If you have set <ANS.MACHINE MODE>,

check that an answering machine is connected to the fax and that it is turned on

with an outgoing message properly recorded (see page34).