9

Troubleshooting

LCD Messages

The following messages are displayed in the LCD when the machine performs a function or if it encounters an error.

This section describes the general messages and those related to copy and print functions. For the messages related to fax functions, see Chapter 7, "Troubleshooting," in the Facsimile Guide.

CHECK DOCUMENT

Cause 1

 

There is a paper jam in the ADF.

 

 

Remedy

 

Remove the document you are trying to copy in the ADF. (See "Removing Jammed Paper from the

 

 

ADF," on p. 9-6.)

 

 

Make sure that the document is not too long or too short. (See "Document Requirements," on p.

 

 

3-1.)

 

 

Then reset the machine by opening the front cover and then closing it.

 

 

Cause 2

 

The ADF roller rotates without feeding documents.

 

 

Remedy

 

Fan the edge that will feed into the machine first, then tap the edge of multiple page documents on a

 

 

flat surface to even the stack.

 

CHECK PAPER SIZE

 

 

 

 

Cause

 

The size of the paper in the cassette or multi-purpose feeder is different from that of the paper

 

 

specified in <PAPER SETTINGS> of the Menu.

 

 

Remedy

 

Load the correct paper size or change <PAPER SIZE> in <PAPER SETTINGS> of the Menu. (See

 

 

"Loading Paper," on p. 2-3,or "Specifying the Paper Size," on p. 2-8.)

 

 

Then reset the machine by opening the front cover and then closing it.

 

 

CHECK PRINTER

 

 

 

 

 

Cause

 

A problem has occurred in the printer.

 

 

Remedy

 

Reset the machine by opening the front cover and then closing it. If the message persists, unplug the

 

 

machine from the power supply and contact your local authorized Canon dealer or the Canon help

 

 

line.

 

CHECK PRINTER COVER

 

 

 

 

Cause

 

The front cover is not closed completely.

 

 

Remedy

 

Check the front cover, and make sure that it is completely closed.

 

 

 

9-8