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Troubleshooting

Printing Problems

The Alarm indicator comes on.

QDoes the machine feed paper correctly, or is there paper in the cassette or multi-purpose feeder?

AClear the paper jam, or load paper in the cassette or multi-purpose feeder. (For instructions on clearing paper jam, see "Clearing Jams," on p. 9-1. For instructions on loading paper, see "Loading Paper," on p. 2-3.)

AIf the machine has no paper jam, or paper is loaded in the cassette or multi-purpose feeder, unplug the machine and wait approximately 3 minutes to 5 minutes, then plug it in again. If the problem is fixed, the Alarm indicator will turn off, and the LCD will return to the standby mode. If the Alarm indicator remains flash, unplug the machine, and contact your local authorized Canon dealer or the Canon help line.

Printout does not match paper size.

QIs the paper stack loaded and aligned correctly in the cassette, or is paper loaded in the multi-purpose feeder correctly?

AMake sure the paper is loaded and aligned correctly in the cassette or the paper is loaded correctly in the multi-purpose feeder. (See "Loading Paper," on p. 2-3.)

Scanning Problems

The machine will not scan a document.

QDid you connect the power cord to the machine just now?

AWait for a while. After connecting the power cord, the machine cannot scan documents immediately.

QIs the document loaded correctly?

ARemove the document, stack it if necessary, and load it in the ADF correctly. (See "Loading Documents in the ADF," on p. 3-3.)

AMake sure the ADF is closed.

QIs the USB cable connected securely?

ACheck that the USB cable is connected securely to the machine and your computer. Disconnect the USB cable, and reconnect it correctly after a while.

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