Scanned images are dirty.

QIs the platen glass or the platen glass cover clean?

AClean the platen glass or the platen glass cover. (See "Cleaning the Scanning Area," on p. 8-1.)

White streaks appear on the left side of the image.

QIs the document placed on the platen glass correctly?

APlace the document approximately 3 mm from the edge of the platen glass.

General Problems

The machine has no power.

QIs the power cord plugged in securely?

ACheck that the power cord is plugged securely into the machine and into the wall outlet. Insert the power cord straight into the power socket on the back of the machine. Do not insert it at an angle. Otherwise, the machine may not be properly connected to the power source and may not turn on. If this happens, disconnect the power cord, and reconnect it correctly after a minute or more. (See "Connect power cord," in the Set-Up Sheet.)

Nothing appears in the LCD.

QIs the power cord plugged in securely?

ACheck that the power cord is plugged securely into the machine and into the wall outlet. Insert the power cord straight into the power socket on the back of the machine. Do not insert it at an angle. Otherwise, the machine may not be properly connected to the power source and may not turn on. If this happens, disconnect the power cord, and reconnect it correctly after a minute or more. (See "Connect power cord," in the Set-Up Sheet.) If the LCD remains blank, unplug the machine and wait approximately 3 minutes to 5 minutes until the temperature inside the machine lowers, then plug it in again. If the LCD remains blank, unplug the machine, and contact your local authorized Canon dealer or the Canon help line.

QDoes the Energy Saver key go off?

AWhen the Energy Saver key lights up, the energy saver mode activates. To restore the machine from the energy saver mode, press [Energy Saver].

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Troubleshooting

9-17