Troubleshooting
If you have a problem with your camcorder, refer to this checklist. Consult your dealer or a Canon Service Centre if the problem persists.
Power SourceProblem | Cause | Solution |
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Camcorder will not turn | Battery pack is exhausted. | Replace or charge the | 11 | ||
on. |
| battery pack. |
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| Battery pack is not correctly | Attach the battery pack | 11 | ||
| attached. | correctly. |
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The camcorder switches | Battery pack is exhausted. | Replace or charge the | 11 | ||
off by itself. |
| battery pack. |
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| Power save function has | Turn on the camcorder. | 22 | ||
| been activated. |
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Cassette compartment | Battery pack is exhausted. | Replace or charge the | 11 | ||
will not open. |
| battery pack. |
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| Cassette compartment cover | Open the cassette | 14 | ||
| is not fully open. | compartment cover fully. |
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Cassette compartment | Battery pack is exhausted. | Replace or charge the | 11 | ||
stopped during loading/ |
| battery pack. |
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unloading. |
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The camcorder | Consult a Canon Service | – | |||
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| malfunctions. | Centre. |
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LCD/viewfinder switches | Battery pack is exhausted. | Replace or charge the | 11 | ||
on and off. |
| battery pack. |
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Battery pack will not | Battery packs will not | Charge the battery pack in | – | ||
charge. | charge outside the | temperatures between 0 ºC |
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| temperature range of 0 ˚C | and 40 ºC. |
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| and 40 ˚C. |
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| Battery packs become hot | Wait until the battery pack | – | ||
| with use and may not | temperature is below 40 ˚C |
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| charge. | and retry charging. |
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| The battery pack is | Use a different battery pack. | – | ||
| damaged. |
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Buttons will not work. | Camcorder is not turned on. | Turn on the camcorder. | 21 |
| Cassette is not loaded. | Load a cassette. | 14 |
“v” flashes on the screen. | Cassette is not loaded. | Load a cassette. | 14 |
“k” flashes on the | Battery pack is exhausted. | Replace or charge the | 11 |
screen. |
| battery pack. |
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“h” flashes on the screen. | Condensation is detected. | See reference page. | 147 |
“REMOVE THE | Camcorder stopped | Unload and reload the | 14 |
CASSETTE” appears on | operating to protect the | cassette. |
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the screen. | tape. |
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The wireless controller | Camcorder and wireless | Change the remote sensor | 77 |
will not work. | controller are not set to the | modes. |
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| same remote sensor mode. |
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| Batteries of the wireless | Replace the batteries. | 17 |
| controller are exhausted. |
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E
Information | Additional |
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