Phone does not ring
Note that there might be a slight operational delay if you unplug and reconnect the phone. Reset or power cycle the phone with your System Administrator's assistance. Contact your System Administrator if the above steps do not produce the desired result.
Use the Up/Down Volume keys to set your ringer volume to a higher level. From another phone, place a call to your extension to test this suggested solution.
A feature does not work as indicated in this guide (for example, the Redial button doesn't operate as described)
All other IP Phone problems
Verify the procedure and retry. For certain features, you must lift the handset first or place the phone
Contact your System Administrator.
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A feature does not work as indicated in this guide, or does not work as it had previously worked.
PHONE APPLICATION:
SPEED DIAL APPLICATION:
Verify the procedure and retry. Check below to troubleshoot the specific application with which you are working. Ensure that any options have not been changed. Contact your System Administrator if these actions do not produce the desired result.
Please refer to the Basic Troubleshooting Chart.
You cannot dial out using any Speed Dial button.
You cannot add an entry to the Speed Dial list.
CALL LOG APPLICATION:
You cannot dial out after selecting a call log entry.
You cannot add an entry to the Speed Dial list.
Dialing from this application does not go through.
The Call Log is empty.
WEB ACCESS APPLICATION:
Verify that all call appearances (incoming/outgoing lines) are not already in use. If all lines are in use, wait until a line is available to make your call.
You have 48 Speed Dial entries, the maximum allowed. You must delete at least one entry before adding a new entry.
Check that all call appearances (incoming/outgoing lines) are not already in use. If all lines are in use, wait until a line is available to make your call.
You have 48 Speed Dial entries, the maximum allowed. You must delete at least one entry before adding a new entry.
Your administrator must administer settings for the Enhanced Dialing feature beyond the defaults.
Many events can clear the Call Log, including power failures, restarting the telephone after logging off, etc.
Pressing the Web softkey does not display a website.
Dialing from this application does not go through.
You cannot add an entry to the Speed Dial list.
OPTIONS:
No Options other than "View IP Settings" display.
Check with your LAN Administrator to determine if the web server is not operating, if there are network connectivity problems, or other network problems.
Your administrator must administer settings for the Enhanced Dialing feature beyond the defaults.
You have 48 Speed Dial entries, the maximum allowed. You must delete at least one entry before adding a new entry.
Your administrator has turned off all
4610SW IP Telephone End User Guide 22 P a g e
