![TROUBLESHOOTING GUIDE](/images/new-backgrounds/61342/6134243x1.webp)
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of electrical shock unplug the dispenser power cord before repairing or replacing any internal components of the unit.. Before any attempt to replace a component be sure to check all electrical connections for proper contact
| PROBLEM | PROBABLE CAUSE | REMEDY |
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| 1. | Light Display not | a) Dispensing unit unplugged | a) Reconnect dispensing unit |
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| lit. No power. | b) Nopowerfrom MainBoardorfrom PowerSwitch. | b) Checkforloosewireto MainBoardorto PowerSwitch. |
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| c) Defective Bulb | c) Replace Bulb. |
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| d) Loose Bulb in socket. | d) .Make sure bulb is seated properly in socket. |
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| e) Defective Ballast. | e) Replace Ballast |
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| 2. No water when | a) Water supply OFF. | a) Turn water ON. |
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| Rinse Switch is | b) Clogged inlet screen (Water Inlet Valve). | b) Disconnect water line and clean inlet screen. | ||
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| ON. | c) Inoperative Water Inlet Valve. | c) Check connection, if needed replace Valve. | ||
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| d) Loose electrical connection. | d) Check all electrical connections. | ||
| 3. | No product | a) No product in Hopper. | a) Add product. |
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| when Dispense | b) Auger not working. | b) Engage Hopper/Nut to Motor Gear (see Ill. E). |
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| Button is | c) Damaged, loose, or missing Agitator Gear. | c) Replace Agitator Gear (see Ill. E) . |
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| pressed | d) Inoperative Auger Motor. | d) Check connections of Motor, if needed replace such components. |
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| e) Hopper outlet clogged | e) Clean Hopper and check Cartridge Heater. |
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| f) Faulty Coupling. | f) Replace damaged Coupling components. |
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| 4. | Water does not | a) Leaking Solenoid [Water Inlet Valve]. | a) Clean/check fittings of Valve. Replace Valve if needed. |
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| shut off. Water | b) Inoperative Switches on Touch Pad. | See ”Water Inlet Valve Test” | ||
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| keeps | c) Inoperative Rinse Switch – Touch Pad | b) Check Touch Pad connections. Replace Touch Pad if needed. | ||
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| dispensing. |
| d) Clean/unclog Water Dispense (Dump) Valve. | ||
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| d) Clogged/stuck Water Dispense Valve | Replace Dispense Valve if inoperative. | ||
| 5. | No water is | a) Water Inlet Valve malfunction. | a) Check Solenoid valve. Replace if necessary. See “Water Inlet |
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| going into tank |
| Valve Test” |
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| at all. | b) Probe malfunction. | b) Check Probe. Replace if necessary. See “Probe Test”. |
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| 6. | Water will not | a) Water Level Probe malfunction. | a) Check Probe. Replace if necessary. See “Probe Test” |
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| stop flowing into | b) Solenoid (Water Inlet Valve) malfunction. | b) Check Solenoid. Replace if necessary. See “Water Inlet Valve | ||
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| tank. |
| Test” |
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| 7. | Water is not | a) Temperature setting is incorrect. | a) Set Temperature at 195°F – See Programming Instructions |
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| heating up in | b) Loose connection to Heating element | b) Make sure all wires are tight. |
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| the water tank. | c) Heater is burned out or defective. | c) Replace the Heater. |
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| 9. Water drips from | a) Leaking Water Dispense Valve | a) Replace Water Dispense (Dump) Valve |
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| mixing chamber | b) Too much water in tank. | b) Dispense some water from tank. | ||
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| c) Mixing Chamber clogged. | c) Clean Mixing Chamber. | ||
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| d) Water Valve blocked by scales. | d) Replace or clean Valve seat. | ||
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| 10. Cold drink. | a) Run out of hot water | a) Allow time for water in tank to heat after filling. |
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| b) Temperature setting is incorrect. | b) Set temperature at 195°F. (See Programming Instructions) |
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| c) Loose electrical connection. | c) Check all electrical connections for contact. |
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| d) Bad Heating Element or Heater is burned out. | d) Replace Heater. (see Item 11 on Tank Ass’y ILL. F). |
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| 11. Drink too | a) Water flow too low | a) Adjust water flow rate (see Ill. B) |
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| strong. | b) Product throw too high | b) Adjust Gram Throw. | (see Programming Instructions) | |
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| 12. Drink too weak. | a) No product in hopper | a) Add product |
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| b) Product throw too low | b) Adjust Gram Throw | (see Programming Instructions) |
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| c) Water flow too high | c) Adjust water flow rate (see Ill. B) |
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| 13. Drink not | a) Whipper Blade missing. | a) Replace Whipper Blade |
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| whipped. | b) Loose electrical connection to motor. | b) Check electrical connections to motor. | ||
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| c) Whipper Motor defective. | c) Replace Whipper Motor. | ||
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| 14. Dispenser | a) Touch Pad defective. | a) Replace Touch Pad. |
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| repeats cycle | b) Power [Dispense] Relay stuck. | b) Replace Relay. |
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