Cisco Systems 3.5 Obtaining Technical Assistance

Cisco Active Network Abstraction Administrator’s Guide, 3.5

Page vi Cisco Systems, Inc.

Never use a revoked or an expired encryption key. The correct public key to

use in your correspondence with PSIRT is the one linked in the Contact

Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.h

tml

The link on this page has the current PGP key ID in use.

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical

assistance. The Cisco Technical Support & Documentation website on

Cisco.com features extensive online support resources. In addition, if you

have a valid Cisco service contract, Cisco Technical Assistance Center

(TAC) engineers provide telephone support. If you do not have a valid Cisco

service contract, contact your reseller.

The Cisco Technical Support & Documentation website provides online

documents and tools for troubleshooting and resolving technical issues with

Cisco products and technologies. The website is available 24 hours a day, at

this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website

requires a Cisco.com user ID and password. If you have a valid service

contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Use the Cisco Product Identification (CPI) tool to locate your product serial

number before submitting a web or phone request for service. You can access

the CPI tool from the Cisco Technical Support & Documentation website by

clicking the Tools & Resources link under Documentation & Tools. Choose

Cisco Product Identification Tool from the Alphabetical Index drop-down

list, or click the Cisco Product Identification Tool link under Alerts & RMAs.

The CPI tool offers three search options: by product ID or model name; by

tree view; or for certain products, by copying and pasting show command

output. Search results show an illustration of your product with the serial

number label location highlighted. Locate the serial number label on your

product and record the information before placing a service call.