Advanced Call Handling

Tracing Suspicious Calls

If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.

If you want to...

Then...

 

 

Notify your system

Choose Options > MCID.

administrator about a

Your phone plays a tone and displays the message, “MCID successful.”

suspicious or harassing call

 

 

 

Prioritizing Critical Calls

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

•Precedence indicates the priority associated with a call.

•Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.

If you...

Then...

 

 

 

 

Want to choose a priority

Contact your system administrator for a list of corresponding

 

(precedence) level for an outgoing

precedence numbers for calls.

 

call

 

 

 

 

 

Want to make a priority

Enter the MLPP access number (provided by your system

 

(precedence) call

administrator) followed by the phone number.

 

 

 

Hear a special ring (faster than

You are receiving a priority (precedence) call. An MLPP icon on

usual) or special call waiting tone

your phone screen indicates the priority level of the call.

 

 

 

 

Want to view priority level of a

Look for an MLPP icon on your phone screen:

 

call

Priority Call

 

 

 

 

Medium priority (immediate) call

 

 

High priority (flash) call

 

 

Highest priority (flash override) or Executive Override call

 

Higher priority calls are displayed at the top of your call list. If

 

 

you do not see an MLPP icon, the priority level of the call is

 

 

normal (routine).

 

 

 

 

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0

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Cisco Systems 7921G manual Tracing Suspicious Calls, Prioritizing Critical Calls, Choose Options Mcid, If you Then
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7921G specifications

The Cisco Systems 7921G is a notable wireless VoIP phone designed specifically for business environments. It enhances communication capabilities by merging the advantages of Voice over Internet Protocol (VoIP) with the mobility of wireless technology. The 7921G caters to the needs of enterprises that require reliable connectivity and flexibility.

One of the standout features of the Cisco 7921G is its ergonomic design, which includes a large color display screen that enhances usability. The phone's intuitive interface allows users to navigate through menus effortlessly. Additionally, the device supports a wide range of languages, making it a suitable option for global enterprises.

Technically, the 7921G operates on the IEEE 802.11b/g wireless standards, which ensures compatibility with existing Wi-Fi networks. It employs advanced security protocols such as WPA and WPA2 to safeguard communications against unauthorized access. This is critical for organizations where data security is a top priority.

The device supports a range of advanced telephony features, including call hold, transfer, and three-way conferencing. These features facilitate effective collaboration among team members, regardless of their physical locations. The 7921G also includes support for XML-based applications, enabling custom business applications to be integrated seamlessly.

Battery life is another essential characteristic of the Cisco 7921G. It comes equipped with a rechargeable battery that provides sufficient talk time for a busy workday. Furthermore, the phone features Energy Efficient Ethernet, enhancing power management and reducing overall operational costs.

Audio quality is paramount in any VoIP device, and the 7921G excels in this area with wideband audio technology. This ensures crystal-clear voice clarity, allowing for more natural conversations. In addition, the integration of advanced noise-cancellation technology minimizes background distractions, making conversations more focused and productive.

Moreover, the Cisco 7921G is designed to integrate seamlessly with Cisco Unified Communications Manager, providing IT departments with a unified management experience for VoIP deployment. The combination of features, technologies, and characteristics makes the Cisco 7921G a valuable asset for businesses seeking to improve their communication solutions, offering a balance of mobility, functionality, and security.
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