Chapter3 Troub leshooting
Problems During First Startup
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Cisco 836 Router and SOHO 96 Router Hardware Installation Guide
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Problems During First Startup
Tabl e 3-1 lists problems that could occur the first time you turn on the router.
Table3-1 Problems During First Startup
Symptom Problem Solutions
All LEDs,
including OK
LED, are off.
No power to router Perform the following tasks:
1. Make sure that all connections to and from the power
supply are secure.
2. Make sure that the power outlet has power.
3. Make sure that the power switch is set to ON.
4. If the problem continues, the power supply might be
faulty. Contact your Cisco reseller.
No connection to
Ethernet device.
(Ethernet 1 LED is
off.)
A cable-related
problem:
•Improperly
connected cable
•Damaged cable
Perform the following tasks:
1. To make sure that you have cabled the device
correctly, see the “Connecting a Terminal or PC to
the Router’s Console Port (Optional)” section on
page 2-12.
2. Make sure that the connectors at both ends of the
cable are securely seated.
3. Make sure that the cable is not physically damaged.
If it is damaged, order another cable from Cisco or
replace it with a similar cable.
No connection to
ADSL link. (The
CD LED on the
front panel is off
for a long time.)
Wrong cable •To make sure that you are using the correct cable,
see Appendix A, “Specifications and Cables.”