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| N. Frequently Asked Questions |
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| ISSUES |
| SOLUTIONS |
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| 1. | Metallic noise | 1. | Noise is caused by metal expanding and contracting as |
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| it heats up and cools down, similar to the sound pro- |
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| duced by a furnace or heating duct. This noise does not |
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| affect the operation or longevity of your appliance. |
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| 2. | Ash buildup on glass | 2. | This is normal. Clean the glass. |
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| 3. | Glass has turned dirty | 3. | Excessive build up of ash. The lower burn settings will |
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| produce more ash, the higher burn settings produce |
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| less. The more it burns on low the more frequent clean- |
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| ing of the glass is required. |
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| 4. | Fire has tall fl ames with black tails and is lazy | 4. | The fl ame height adjustment needs to be reduced or |
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| the fi repot needs cleaning. Heat exchanger or exhaust |
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| blower needs cleaning. |
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| 5. | Excessive smokey | 5. | Either the fi repot is dirty or there is too much fuel at |
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| 6. | Large fl ame at | 6. | This is normal. Flame will settle down once the fi re is |
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| established. Some smoke is normal. |
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| 7. | Mechanical Noise | 7. | The fl oor of the fi repot in the |
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| make some noise as it scrapes the ash into the ash |
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| pan. |
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CAUTION
Odors and vapors released during initial operation.
•Curing of high temperature paint.
•Open windows for air circulation.
Odors may be irritating to sensitive individuals.
November 22, 2011 | Page 33 |
