Quadra-Fire MTVERNINSAE-MBK, MTVERNINSAE-CSB Error Message, Possible Cause Corrective Action

Mt. Vernon Pellet Insert (AE)

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9				With proper installation, operation, and maintenance your appliance will provide years of
				trouble-free service. If you do experience a problem, this troubleshooting guide will assist a
		Troubleshooting qualifi ed service person in the diagnosis of a problem and the corrective action to be taken.
				This troubleshooting guide can only be used by a qualifi ed service technician.
			Error Message	Possible Cause	Corrective Action
				Bad wall control or control board	Replace wall control or control board
				3 wires have loose connections or installed	Check connections
				wrong
	BAD TC DROP TUBE			Drop tube thermocouple is broken or leads are	Check connections
	(TC = Thermocouple)			reversed	Replace thermocouple
	BAD TC FIREPOT			Firepot thermocouple is broken or leads are	Check connections
	(TC = Thermocouple)			reversed	Replace thermocouple
	SNAP DISC TRIPPED			Overheat sensor (snap disc) has tripped	Turn power off to appliance and manually
					reset snap disc then turn power back on
				Convection blower may need cleaning	Clean convection blower if needed
	VACUUM SW ERROR			Vacuum switch is bad	Check connections. Bypass vacuum with
	(SW = Switch)				jumper wire, if runs, switch is bad. Replace
					switch
				Vacuum hose is plugged/disconnected	Check vacuum hose
	COMB BLOWER JAMMED			Combustion blower is blocked/jammed	Remove blockage
					Replace blower if necessary
					Must unplug appliance to clear error
	AUGER JAMMED			Auger jammed, feed motor bad	Pull the feed system and inspect
					Clear jam and Press Retry
	MISSED IGNITION			Igniter bad or poor harness connection	Check connections, if OK replace igniter
				Out of fuel or fuel is bridging in hopper	Break up bridging pellets. Refi ll hopper
				Faulty fi repot thermocouple connection has	Replace the thermocouple
				shorted.	Press Retry
	MIN FIREPOT TEMP			Out of fuel	Refi ll hopper
					Add handful of pellets to fi repot to prime it
					Press Retry
	MAX DROP TUBE TEMP			Appliance in over-heat condition	Confi rm setting matches burning fuel
				Flame height set too high	Adjust fl ame height
				Components may need cleaning	Clean the fi rebox, heat exchanger, convec-
					tion blower, fi repot and ash pan
	CONV BLOWER JAMMED			Convection blower blocked/jammed	Remove blockage
					Replace blower if necessary
					Must unplug appliance to clear error
	CHECK ASHPAN			Auto-clean jammed	If ashpan is empty, check for a jam. Use a
					screw driver and fi rmly push in the fi repot
					fl oor holes and fl ex spring and push toward
					home to release jam
				Auto-clean switch is bad	Replace switch
				Linkage has become disconnected	Reconnect linkage
	SCREEN GOES BLANK			Static discharge or nearby lightning or	Wait 25 seconds and press any key to
				Electric fast transients at the input mains	refresh the screen.
				Hopper lid not closed all the way	Close the lid. If that didn’t work replace the
				Switch is out of adjustment (auger will not	switch
				function)	Adjust or replace switch
				Firebox door is not latched properly	Adjust or replace door switch
				Out of fuel	Check the fuel level, if OK the switch may be
					out, replace switch

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