Cisco Systems CP7910GRF manual Divert Incoming Calls

Divert Incoming Calls

To forward any incoming call to the call forward destination for each line configured on the phone, for example forward to voice mail, press the DND key.

Note If the call-forward destination is not set, pressing the DND soft key disables the ringer.

Park a Call

Call park allows a phone user to place a call on hold at a designated parking spot from which the call can be retrieved by anyone on the system.

To park a call, press the Park soft key. The Cisco Unified CallManager Express system automatically selects an available call part slot and displays the number on the Cisco Unified IP phone screen.

To park a call to a specific call part slot, press the transfer button followed by the call part slot number provided by your local administrator.

To retrieve a parked call, use one of the following methods:

•Dial the call part slot number.

•If your phone receives a call park notification, press the PickUp soft key followed by the asterisk (*).

•Press the PickUp soft key followed by the call part slot number.

Note Contact your local administrator for available call park directory numbers.

Call-Blocking (Toll Bar) Override

Call blocking prevents unauthorized use of phones. It is implemented by matching a pattern of specified digits during a specified time of day and day of week or date. The call-blocking override feature allows individual phone users to override the call blocking that has been defined.

To place calls when call-blocking is enabled, use the following method:

1.Press the Login soft key on the Cisco Unified IP phone.

2.Enter the PIN that is associated with the phone.

Note Contact your local system administrator for your personal identification number (PIN).

Transfer a Call

To Transfer a selected call to another number, use one of the following methods:

•Blind transfer—Immediately redirects the call without allowing you to speak to the transfer recipient (the person to whom you are transferring the call).

•Consult transfer—Redirects the call after first allowing you to speak to the transfer recipient.

To transfer a call, perform the following steps:

1.During a call, press the Trnsfer soft key or the Transfer button. The call is placed on hold.

2.Dial the number to which you want to transfer the call.

3.To make a blind transfer, hang up the handset or press the Trnsfer soft key once you hear the line ringing.

4.To make a consult transfer, wait for the call to be answered. Speak to the transfer recipient. Then press the Trnsfer button or hang up the handset.

5.To cancel your consult call-transfer attempt, press the EndCall soft key.

6.If the transfer fails, press the Resume soft key to return to the original call.

7.To reconnect to the original caller, press the Resume soft key.

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