Cisco Systems CTSMX20042K9 Receiving another incoming call, Features when putting someone on hold

Cisco TelePresence System Profile Series, Codec C Series, Quick Set C20, MX200

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Receiving another incoming call

This is an optional feature that may, or may not, be present on your system. If in doubt, ask your System Administrator.

Assume that you are in a call. This call can be a point-to-point call or a multisite call. Furthermore assume that another person calls you.

You may now:

•Tap Accept to include the incoming call in the conference.

•Tap Decline to carry on as you did.

•Tap Accept & Hold Current to accept the call, while at the same time put the current call on hold.

•Tap Accept & End Current to accept the call, while at the same time end the current call.

•Tap Ignore to carry on as you did, without sending decline signal to the other end.

Even an entire group can be put on hold, so the above options apply equally well to point-to-point calls as to multisite calls.

Features when putting someone on hold

This is an optional feature that may, or may not, be present on your system. If in doubt, ask your System Administrator.

If you have put one on hold, tap that one to resume.

You may now:

•Tap Swap to put the other on hold instead.

•Tap Join to include the one on hold in the current call.

•Tap Transfer to connect the one on hold to somebody else.

If you are in a point-to-point call only, you may still put the other party on hold and transfer the other party to someone else.

See “Transferring an ongoing call” on page 23 for more.

D14582.07 User guide Profile Series, Codec C Series, Quick Set C20, MX200, July 2011.	22	www.cisco.com
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