Appendix B. Getting help and technical assistance

If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your BladeCenter system, and whom to call for service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the problem yourself:

Check all cables to make sure that they are connected.

Check the power switches to make sure that the system is turned on.

Use the troubleshooting information in your system documentation, and use the diagnostic tools that come with your system. Information about diagnostic tools is in the Hardware Maintenance Manual and Troubleshooting Guide on the IBM BladeCenter Documentation CD or at the IBM Support Web site.

Go to the IBM Support Web site at http://www.ibm.com/pc/support/ to check for technical information, hints, tips, and new device drivers.

You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your system and software. The information that comes with your system also describes the diagnostic tests that you can perform. Most xSeries and IntelliStation® systems, operating systems, and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the information for the operating system or program.

Using the documentation

Information about your IBM BladeCenter, xSeries, or IntelliStation system and preinstalled software, if any, is available in the documentation that comes with your system. That documentation includes printed books, online books, readme files, and help files. See the troubleshooting information in your system documentation for instructions for using the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.ibm.com/pc/support/ and follow the instructions. Also, you can order publications through the IBM Publications Ordering System at http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.

Getting help and information from the World Wide Web

On the World Wide Web, the IBM Web site has up-to-date information about IBM BladeCenter, xSeries, and IntelliStation products, services, and support. The address for IBM BladeCenter and xSeries information is http://www.ibm.com/eserver/xseries/. The address for IBM IntelliStation information is http://www.ibm.com/pc/intellistation/.

You can find service information for your IBM products, including supported options, at http://www.ibm.com/pc/support/.

© Copyright IBM Corp. 2004

53

Page 55
Image 55
Cisco Systems Intelligent Gigabit Ethernet Switch Module manual Appendix B. Getting help and technical assistance

Intelligent Gigabit Ethernet Switch Module specifications

Cisco Systems is a leader in networking technology, and their Intelligent Gigabit Ethernet Switch Module exemplifies the innovations the company brings to the realm of networking. Designed for flexibility, performance, and scalability, the switch module is tailored for enterprise environments that require robust and reliable network infrastructure.

One of the key features of the Intelligent Gigabit Ethernet Switch Module is its support for high-speed data transfer. With Gigabit Ethernet capabilities, it enables fast and efficient communication between devices, reducing latency and increasing productivity. This high-speed connectivity supports various applications, including video streaming, VoIP, and large file transfers.

Another major characteristic of the module is its versatility. The switch module is compatible with a range of Cisco platforms, allowing users to easily integrate it into their existing network setups. This compatibility means organizations can expand their network capabilities without needing to overhaul their entire infrastructure.

Security is another prominent feature of the Intelligent Gigabit Ethernet Switch Module. It incorporates advanced security protocols, ensuring that sensitive data remains protected as it traverses the network. Features like port security, access control lists (ACLs), and network segmentation help mitigate potential risks and safeguard against unauthorized access.

The module also integrates advanced traffic management technologies. Quality of Service (QoS) features allow administrators to prioritize critical traffic, ensuring that time-sensitive applications receive the necessary bandwidth. Moreover, Layer 2 and Layer 3 capabilities enable efficient routing and switching of data, further enhancing network performance.

Energy efficiency is a hallmark of the Intelligent Gigabit Ethernet Switch Module as well. Cisco has designed the module with environmentally friendly technologies that reduce power consumption, contributing to lower operational costs and a reduced carbon footprint.

In addition, the switch module supports automation and programmability features such as Cisco’s DNA Center, which provides a centralized management platform for monitoring and controlling network activity. This capability allows for easier deployment of policies, enhancing operational efficiency.

Overall, the Cisco Systems Intelligent Gigabit Ethernet Switch Module is a powerful networking solution, combining high-speed performance, advanced security, versatile integration, and efficient management to meet the growing demands of modern enterprise networks. As organizations continue to evolve, this switch module stands out as a reliable choice for companies seeking to optimize their network infrastructure for future challenges.