Cisco Systems CB21AG Troubleshooting, Related Documentation, Getting Bug Information on Cisco.com

Troubleshooting

•CSCeh66882—User is prompted for EAP-FAST PAC when it should be present

The following message may appear even if you have already specified a PAC to use with EAP-FAST: “The current EAP-FAST profile does not have a PAC or the configured PAC does not match the authentication server. Do you want to use another PAC found on your local system that matches the authentication server without reconfiguring the current EAP-FAST profile?”

ADU matches the username and server name that it is trying to use with those in the PAC. If they do not match or the configured PAC does not exist, ADU searches the private and global stores. If a matching PAC is found, the user is prompted with the above message before the PAC is used. Click Yes to attempt to authenticate using another PAC on your system without having to reconfigure your profile. The client adapter software is behaving as expected.

Getting Bug Information on Cisco.com

If you are a Cisco registered user, you can use the Cisco TAC Software Bug Toolkit, which consists of three tools (Bug Navigator, Bug Watcher, and Search by Bug ID Number) that help you to identify existing bugs (or caveats) in Cisco software products.

Access the TAC Software Bug Toolkit at the following URL:

http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl

Troubleshooting

For the most up-to-date, detailed troubleshooting information, refer to the Cisco TAC website at

http://www.cisco.com/en/US/support/index.html

Click Product Support > Wireless. Then choose your product and Troubleshooting to find information on the problem you are experiencing.

Related Documentation

For more information about Cisco Aironet CB21AG and PI21AG client adapters, refer to the following document:

•Cisco Aironet 802.11a/b/g Wireless LAN Client Adapters (CB21AG and PI21AG) Installation and Configuration Guide, OL-4211-04

http://www.cisco.com/en/US/products/hw/wireless/ps4555/products_installation_and_configuratio n_guides_list.html

Release Notes for Cisco Aironet 802.11a/b/g Client Adapters (CB21AG and PI21AG) Install Wizard 2.5

OL-8008-01 27