Troubleshooting

D

Press the appropriate code to reset the unit:

•Press 877778# to reset the unit to the defaults as it shipped from the ITSP. This will reset the User account password to the default of blank.

•Press 73738# to perform a full reset of unit to the factory default settings. The Admin account password will be reset to the default of blank.

2.Press 1 to confirm the operation. Press * to cancel the operation.

3.Login to the unit using the User or Admin account without a password and reconfigure the unit as necessary.

Q.My ATA device is behind a NAT device or firewall and I’m unable to make a call or I’m only receiving a one-way connection. What should I do?

A.Complete the following steps.

1.Configure your router to port forward “TCP port 80" to the IP address currently being used by your ATA device. If you do this often, we suggest that you use static IP address for the ATA device, instead of DHCP. (For help with port forwarding, consult your router documentation)

2.On the Line tab of the administration web server, change the value of Nat Mapping Enable to yes. On the SIP tab; change Substitute VIA Addr to yes, and the EXT IP parameter to the IP address of your router.

3.Make sure you are not blocking the UDP PORT 5060,5061 and port for UDP packets in the range of 16384-16482. Also, disable “SPI” if this feature is provided by your firewall. Identify the SIP server to which the ATA device is registering, if it supports NAT, using the Outbound Proxy parameter.

4.Add a STUN server to allow traversal of UDP packets through the NAT device. On the SIP tab of the administration web server, set STUN Enable to yes, and enter the IP address of the STUN server in STUN Server.

STUN (Simple Traversal of UDP through NATs) is a protocol defined by RFC 3489, that allows a client behind a NAT device to find out its public address, the type of NAT it is behind, and the port associated on the Internet connection with a particular local port. This information is used to set up UDP communication between two hosts that are both behind NAT routers. Open source STUN software can be obtained at the following website: http://www.voip-info.org/wiki-Open+Source+VOIP+Software

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Cisco Systems PAP2T, SPA2102, SPA3102, WRP400, SPA8000 manual ATA Administration Guide 237
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PAP2T, SPA8000, SPA3102, WRP400, SPA2102 specifications

The Cisco Systems SPA2102 is a versatile Voice over Internet Protocol (VoIP) adapter that serves as a bridge between traditional telephony systems and modern IP networks. Designed primarily for small to medium businesses, the SPA2102 is highly regarded for its reliability, ease of use, and rich feature set. This device allows users to make and receive phone calls over the internet while maintaining the ability to connect traditional analog phones.

One of the standout features of the SPA2102 is its dual-port capability. The device includes two FXS ports, allowing users to connect two separate analog telephones. This makes it an ideal choice for businesses that want to retain their existing telephony infrastructure while transitioning to a VoIP system. The ability to utilize two telephone lines simultaneously provides flexibility and convenience, especially for users in a busy office environment.

The SPA2102 leverages Session Initiation Protocol (SIP) technology, which is widely recognized for its robustness and interoperability. The support for SIP ensures that the SPA2102 can work seamlessly with various VoIP service providers, offering users a broad range of options for their telecommunication needs. In addition to SIP, the device supports various codecs, including G.711, G.726, and G.729, allowing for flexible audio quality settings and bandwidth management.

Security is also a critical aspect of the SPA2102. It incorporates advanced encryption methods, such as Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS), to protect voice communications from potential eavesdropping. This focus on security makes the SPA2102 a reliable choice for businesses concerned about the confidentiality of their conversations.

The device is easy to configure and manage, thanks to its web-based interface. This allows administrators to quickly set up the adapter, manage network settings, and troubleshoot any issues that may arise. Furthermore, the SPA2102 supports Quality of Service (QoS) features, ensuring that voice traffic is prioritized over other types of network traffic, which enhances call quality and reliability.

Overall, the Cisco SPA2102 is a powerful, user-friendly VoIP adapter that combines traditional telephony with modern IP technology. Its dual-port capability, support for SIP, extensive security features, and ease of configuration make it a solid choice for businesses looking to innovate their communication systems while minimizing disruption. Whether used in a small office or a larger organizational setting, the SPA2102 continues to be a reliable component of VoIP solutions.
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